Mackie Direct Reviews 193

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just received my first order from Mackie Direct. I was doing some last minute panic craft buying and they had what I needed in stock and said the order would be dispatched same day if placed by 10am.... See more

Company replied

Rated 5 out of 5 stars

This is a family run business, where the most important thing is Customer Care. Gary & Amanda go out of their way to make every order perfect. Gary will often show you how to complete various items... See more

Company replied

Rated 5 out of 5 stars

Ordered from Mackies quite a few times now and the services is aways impeccable. Lovely items, super quick delivery, cannot fault them at all. Made a call this morning to make a few enquiries and the... See more

Company replied

Rated 5 out of 5 stars

Always a speedy delivery with mackie direct. Parcels are always packed with care & they always send a packet of sweets with the order which my son loves. The quality of their items are brilliant & the... See more

Company replied

Company details

  1. Craft Store

Written by the company

We are a UK supplier of dye sublimation blanks,uv printed items,acrylic cutting and sublimation prints and DTF printing.We pride ourselves on having great customer service and order dispatch times. Always willing to help our customers who are at the forefront of our business. You can also see us on Facebook where we have a group with a large membership with friendly and knowledgeable members @MackieDirect


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb customer service

Superb customer service, nothing is too much. Easy ordering process and fab products

July 27, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Hi,thanks for leaving us a review.We will always try and give the best service we can

Rated 5 out of 5 stars

Amazing customer service & quality products

I purchase for my business and for myself. The items are always of excellent quality and value. Customer service is amazing, the support from fellow Mackie direct users on their Facebook page is helpful & supportive.
Using the different range of items they supply has opened up a new revenue for my business and also been great fun to experiment with.

July 27, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Hi,thank you for taking the time too leave a review.We value your custom and your feedback

Rated 5 out of 5 stars

An amazing service from start to…

An amazing service from start to finish, nothing is too much trouble, orders are received, sorted & available for collection within 24 hours, their turn around is phenomenal! Couldn't be happier, I wouldn't use anyone else! Thankyou Garry and Amanda
Kate Miller

July 24, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Hi,thanks for taking the time to leave an honest review of what we do.Our customers are our business so we will always do our best

Rated 5 out of 5 stars

Happy customer

What can I say awesome products. awesome customer service.
1st class service.
Thanks 😁

July 19, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Thanks for taking the time to leave a review for us

Rated 5 out of 5 stars

Mackie Direct products are fantastic

Mackie Direct products are fantastic, good quality and the end creations are amazing. Their customer service is outstanding and the delivery is prompt, well packaged and they both do a brilliant job of supplying very high quality products at very reasonable prices. Highly recommend this business and keep up the great work.

July 12, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Thank you for your review, we will continue to give our customers the best service we can

Rated 5 out of 5 stars

A company that excels in customer service & quality products

As a small business i need suppliers who will offer great customer service, quality products and competitive prices. With Mackie Direct all of this is guaranteed.
I highly recommend this company for other small business, or crafters/ hobbyists alike.
Debbi Wood / StrengthCards Ltd

July 9, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Hi,thank you for your very kind words.We always strive to give our customers and members the best all round service we can

Rated 5 out of 5 stars

I give a full 5 stars to…

I give a full 5 stars to Mackiedirect.co.uk my second order from them and am not disappointed in the fact that my items came quickly, well packaged and included the little bag of sweets, the items I bought we 2 germ tags and an adult cutlery set. Each item came as described. Thank you Mackiedirect.co.uk for giving me great service and also the bag of sweet were welcomed too

July 6, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Thank you for taking the time to leave a review for us.Our customers always come first

Rated 5 out of 5 stars

Go to store for supplies

I have used quite a few sublimation and blanks sites but I have to say Mackie are now my go to site. Fantastic products, good honest pricing and impeccable customer service. Delivery is super fast, can’t praise them and their staff enough. Thank you

July 5, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Thanks Toni for your lovely kind words

Rated 5 out of 5 stars

Absolutely A1 supplier

As a complete novice to the sublimation world I stumbled across a recommendation for Mackie direct whilst trawling through copious how to threads. I placed a very small order (something which is fantastic for a newbie who doesn't want a crate of mugs etc) and was amazed at both the speed of dispatch and the quality of goods.
Since that first order I have placed several more, the most recent being today all with the same high quality goods and speedy service. Gary and Amanda Mackie are super efficient and very easy to contact if there is a query.
I seriously cannot fault their service and would not hesitate to highly recommend Mackie direct. Just to add the icing on the cake is the little packets of complimentary sweets in with your order (not that I ever can beat my granddaughter to them😁

July 4, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Thanks for taking the time to leave a review.We appreciate you as a customer and we will always try our best

Rated 5 out of 5 stars

Both Garry and Amanda do an amazing…

Both Garry and Amanda do an amazing job, sourcing great products at an affordable price, the super fast delivery is amazing within 48hrs everything packaged well including the little sweets lol. I highly recommend Mackie Direct for all products when starting out in sublimation, keyring world
The group is like a little family everyone willing to help and advise and make you so welcome

July 4, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Hi Lisa,your review is so kind and we appreciate you taking the time to do so

Rated 5 out of 5 stars

Thoughtful

Thoughtful, friendly, efficient.........items are always well packed and orders dealt with fast turnaround. Will continue to use this company

July 4, 2022
Unprompted review
Mackie Direct logo

Reply from Mackie Direct

Thank you for your review and for buying from us

Rated 5 out of 5 stars

Fantastic service

I have now had a few orders from this company and I have to say customer service is excellent! Great communication and fast deliveries !
Definitely will continue to use

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Mackie Direct enough

Cannot recommend Mackie Direct enough. Amazing products and the best quality plus fast delivery. 9/10 you'll receive a despatch email a few hours after ordering and receive the next day.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

HIghly recommended

It goes with out saying that this is one of the best craft surply companys out there at the min. Fantastic quality products & amazing fast postage.
And anything they don't have they will look into gettingbifvthey can x

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Mackie are 100% the most amazing…

Mackie are 100% the most amazing company. There turn around is incredible, and products never fail. Communication and customer support is always fantastic. The only complaint I have with mackie is my own spending habit!

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, have placed a couple of orders, both came very quickly and the quality of the items are outstanding.

Shelley Young

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, they are happy to answer any questions and respond very fast. I can not fault this company they are brilliant. Delivery is super quick 5⭐ from me! I would recommend buying for them!

July 4, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look