Mackney Photography Reviews 181

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great with our toddler, lots of patience and seemed to be very well experienced in working with young children. Loved the day and it was made to feel like a very special experience for our little fami... See more

Rated 5 out of 5 stars

Great experience and very friendly members of staff. Amazing photographer who had great energy and loved to listen to ideas my son had for photos. Comfty studio and great presentation of the photos.... See more

Rated 5 out of 5 stars

Helped make us feel relaxed and made it an enjoyable experience. This was reflected in the quality of the pictures

Rated 4 out of 5 stars

Our photoshoot experience was amazing. The photographer was great with our little one, entertaining him to get the best shots & very patient with him when he was a little fed up & wanted to feed. The... See more

Company replied

Company details

  1. Portrait Studio
  2. Photographer
  3. Photography Service
  4. Photography Studio

Written by the company

Welcome to the world of Mackney Photography! We are a passionate family business, who together with our amazing team, we specialise in capturing the essence of life through our lens. If you're looking to freeze those precious moments in time, then you've come to the right place! Our award-winning portrait studio has been providing smiles to families all over Derby for the past 10 years. From babies to pets, we have photographed them all! Our photography studio in Darley Abbey is the perfect haven for you and your loved ones to feel comfortable and at ease. Over the years we have loved being part of our customers happy memories and capturing these precious times with warmth and a familiar welcome. We would love to take you on a journey to create the most beautiful portraits at Mackney Photography and therefore see why our customers return time after time... Love Wendy and Simon Mackney


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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Rated 5 out of 5 stars

We now have beautiful memories captured…

We now have beautiful memories captured for time to come. If not the free photo shoot experience, I would never signed up my little one on as he is so shy and doesn't work well with strangers. Thank you for giving us this opportunity 💜

April 4, 2023
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Reply from Mackney Photography

Thankyou so much for your lovely and honest review Joanna :) It's why we often offer our photoshoots complimentary so customers can experience our beautiful portraits experience! Lots of love from all of us, xx

Rated 5 out of 5 stars

The most wonderful people ❤️ my daughter…

The most wonderful people ❤️ my daughter had the best time playing dress up and floating around as a fairy. Then having photos that capture the magic of that day but also that are just stunning! So happy I wish I could have brought every single one. They were really supportive around finance opportunities too.

August 11, 2023
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Reply from Mackney Photography

Thankyou so much for the lovely review Holly, its very much appreciated, xxx

Rated 5 out of 5 stars

Amazing experience

Amazing experience
Mason loved it and we got incredible photos

May 27, 2023
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Reply from Mackney Photography

Thankyou so much for the lovely review!! xxxx

Rated 4 out of 5 stars

A memorable experience

We won a photoshoot so we chose to do the super hero photoshoot with my daughter and son. Lottie and her assistant were absolutely fantastic! It was so lovely to see the kids who are 2 and 5 enjoy the props and the atmosphere. The costumes were adorable and fit the kids well and overall we had such a memorable time!

The reason for the 4 star rating is on the viewing day we felt rushed. I believe there may have been a mix up and a double booking which led to this along with the fact they were running behind schedule and we got taken in late.

But I must say the photo package we chose was beautiful and we would encourage anyone who wants to try a unique photo experience to give this a go.

April 23, 2023
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Reply from Mackney Photography

Hi Sapna, thankyou so much for your lovely review! So sorry during about your viewing appointment - but this is due to a large family before you running over with their appointment. I can only apologise if you felt rushed and will take your comment on board as we always give the full hour to our customers even when running late. So glad you love your photos and thankyou so much for taking the time to leave us a lovely review :). Lots of love, xxx

Rated 4 out of 5 stars

Our photoshoot experience was amazing

Our photoshoot experience was amazing. The photographer was great with our little one, entertaining him to get the best shots & very patient with him when he was a little fed up & wanted to feed. The photos came out so perfect I cried during the viewing. We love them. I've only give 4 stars because the prints are very expensive. Wonderful photos & great experience, just be prepared for the price tag! It was worth it though!

May 26, 2023
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Reply from Mackney Photography

Hi Ntokozo, thankyou so much for the lovely review, it's very much appreciated! Lots of love, xxx

Rated 5 out of 5 stars

Great

We won a photoshoot through one of the many competitions they have.

We had a great time at our photoshoot for our little boy. The photographer was amazing with him and got the perfect pictures, the team are so welcoming and friendly.

We had an appointment to view all of the photos and the final product is just perfect.

May 26, 2023
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Reply from Mackney Photography

Thankyou so much for the lovely review Natalie, it's very much appreciated you took the time out to write us one :) Lots of love from us all, xxx

Rated 5 out of 5 stars

We came across Mackney Photography on…

We came across Mackney Photography on Facebook and after looking at the photos they take we decided to contact them to have some photos done of our 9 month old. They were really quick at responding to us and also offered to take some family photos for us too.
We attended our appointment and felt so at ease, they were fantastic with our son, keeping him engaged so he would look at the camera. They asked us what type of photos we’d like and also supplied lovely props to capture the cutest of photos. We also had our family photos done and after, they arranged a date for us to return to the studio to look at the photos.
All the photos taken were amazing, we really struggled to choose which ones we wanted to order as they were all so good. At this appointment, they were really helpful and not pushy at all to order.
We decided on 7 photos to be printed, they advised it would take up to 12 weeks for these to be printed and returned to the studio- I was super happy when they called a few weeks earlier to say they’d arrived and we could arrange collection!
We now have some beautiful photos of our family and little boy that we will treasure forever.
Thank you again xx

January 22, 2023
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Reply from Mackney Photography

Thankyou so much for your lovely review Vicky - that's so kind of you to make an effort to feed back on your experience, it's gratefully appreciated :). We look forward to welcoming you all back for future portraits with us! Lots of love from us all, xxxx

Rated 5 out of 5 stars

We came for a baby portrait photoshoot…

We came for a baby portrait photoshoot in May. It was such a lovely experience. All the staff we encountered were so friendly but our photographer especially. She seemed very experienced with babies and my daughter loved her moment in the spotlight! The photographs were beautiful and chosen very thoughtfully.

May 27, 2023
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Reply from Mackney Photography

Thankyou so much for your lovely review Rosamund! We just love crafting our portraits, so thankyou for entrusting us with your little one, lots of love from us all, xxx

Rated 5 out of 5 stars

WOW....AMAZING

Absolutely amazing experience from start to finish. The shoot alone was so relaxed and my 3 month old Grandson really posed and played upto the camera. The photos that they captured of him was beyond our expectations. Truly blown away. When coming back for our viewing it was also such a lovely day and not once did my daughter feel pressured into purchasing the many beautiful images. We sat with Wendy for sometime to whittle down to have the package we could afford and we've come away very happy customers. We would definitely come back for more shoots in the future
Thank you to you all. Xx

August 4, 2023
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Reply from Mackney Photography

Thankyou so much Vicki for your lovely review - it's gratefully appreciated!! Presley is a gorgeous little boy, can't wait to welcome you all back, lots of love from us all, xxx

Rated 5 out of 5 stars

Amazing experience.

An absolutely wonderful experience with Mackey photography. My little girl came for a vintage photo shoot. Throughout, me and my fiancé was in awe watching our little one shine in the camera light and Beth, the lady who took our pictures was so wonderful and so good with our daughter, she was very patient with her inbetween taking photos and worked her magic bringing us photos that made me crumble with emotion. I am currently expecting another baby and we will 100% be coming back to get some more precious memories. Thank you all so so much xxx

January 21, 2023
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Reply from Mackney Photography

Thankyou so much for the lovely review Jessica! We look forward to welcoming you all back to our studios to create more magic, lots of love from us all, xxxx

Rated 5 out of 5 stars

Fantastic.

Amazing experience from start to finish.
Made to feel so welcome and relaxed before our photos was taken, provided with clothes for my lad for the vintage scene.
Photographer made my son feel at ease and worked hard to obtain the perfect scene setting with props and silly sounds to engage my son the whole time.
The viewing was a completely different experience in itself, beyond words and didn't leave a dry eye in the room - absolutely outstanding. Gave us time to discuss and work out the best package for us, and worked with us to wittle down 40+ photos into frames and prints well over our 1hour slot session but wasn't rushed or pushed out the door.
Finally obtaining the frames and images which are phenomenal, over the moon, absolutely outstanding craftsmanship and images are crisp and such high quality. To capture true expressions and happiness in the eye speaks a thousands words, and takes a true professional so hats off to the girl (I can't remember her name unfortunately) You can't stop time but you can capture true spirit and frame it for a life time, which you can never put a price on.
Thank you again to the whole team, one very happy mommy!

April 30, 2023
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Reply from Mackney Photography

Thankyou so much for the lovely and kind review Melissa, it's very much appreciated :) we look forward to seeing you again at our studios in the future, enjoy your beautiful wall art that Beth your photographer created especially for you :). Lots of love from us all, xxx

Rated 5 out of 5 stars

This is my third time at Mackney…

This is my third time at Mackney photography and have to say the reason I come back is the customer service and of course the beautiful portraits they create. I really commend Wendy and Simon for sticking with their ethos of finishing their beautiful portraits and not giving in to bullies who try and drag them down on their pricing as they honestly cannot find anything else to complain about….You get exactly what you pay for here. I first came across them as I won a photoshoot on their facebook page – I was a little sceptical at first, but I thought I’d go with it and see what it was all about. My last shoot (not with Mackney) was a complete disaster as the photos taken were not great, and though I could get all the digitals for £80 – there really wasn’t anything to pick from. So I did enter the shoot with a little trepidation – but I needn’t have worried, as I was guided every step of the way to how the experience would unfold. From the first email and the friendly calls that came after, I always feel like I’m greeted by old friends. There’s plenty of outfits to choose from for the children as well as beautiful props. Then comes the viewing – they play a wonderful slideshow and really show off their work on a large cinema screen (I don’t think I’ve had a dry eye lol). They then go through all the products they offer in more detail – though there is a guide on their website!! I mean – I’ve had the session for free – so I was always intending to get a couple of prints – but in the end – I realised a frame would be so much more impactful and having had this on my wall for the last 7 years – I can honestly say it has brought me so much joy to see it every day. The quality of the print and the frame is out of this world – it’s incredible actually!!! That’s why I’ve been back to match up with my little girl 😊. I will always pick Mackney as their ethos is all about creating beautiful artwork. Nothing is hidden – the process is on their website and the staff are very transparent how they work too which I love! Nothing is ever too much trouble. Working in the customer service sector they will always have dissatisfied customers, but that’s not because of the Mackneys, they really, truly are a friendly bunch who care so much about their business. I will always 100% recommend them over and over again, thank you for the wonderful memories,

May 4, 2023
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Reply from Mackney Photography

Thankyou so much for taking the time to leave a review, it’s very much appreciated, from all of us, lots of love xxx

Rated 5 out of 5 stars

Lovely people and beautiful…

Lovely people and beautiful photographs, we were made very welcome and a cuppa is always a plus sign for me :) I’ve been here twice now and would 100% recommend x

July 2, 2023
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Reply from Mackney Photography

Thankyou so much for your lovely review Amanda! It was so lovely to welcome you again to our studios and glad you enjoyed the brew :) lots of love, xx

Rated 5 out of 5 stars

THE BEST PLACE TO CAPTURE THAT PERFECT…

THE BEST PLACE TO CAPTURE THAT PERFECT PHOTO.
We had a truly amazing experience for my 11 YOD, she was so comfortable and had a lot of fun at the shoot with Simon who totally put her at ease. You are amazing Simon!

The viewing experience was superb and we all cried with joy to see the incredible images and hard work come to life. You are a such great team and bring an idea beyond just a photo. To us it’s art and you captured our daughters love and passion for swimming in a beautiful selection of unique outstanding photos.

This was our second visit and we loved every minute of our experience same as the first. We’re not shy at shouting from the roof tops how great you all are and we will return in the future. THANK YOU 😊

March 31, 2023
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Reply from Mackney Photography

Awww thankyou so much for your lovely and honest review Sally! It was an absolute pleasure to welcome Neya back into the studios again and thankyou so much for picking us to capture your most treasured memories, big love, xxxxx

Rated 5 out of 5 stars

Wow 🤩

Wow 🤩! What can I say … from start to finish we were made to feel so welcome and just want to thank you all for producing the most wonderful portraits for me and my family ! We have just been to collect our beautiful wall art and we could not be happier with the finished results ! We can’t wait to hang them on our walls and we got something for my mum too and can’t wait to give her the montage that the viewer Patiently helped us put together, there really was so many to choose from , We were spoilt for choice ! We had a family shoot and the photographer was so patient with my 6 yr old boy who was a bit of a handful and love how you managed to capture his wonderful cheeky side and especially the ones of all of us together you really did give us portraits that will last a lifetime and wanted to thank everybody at the Mackney team that made this such a wonderful experience! We definitely spent more than we thought but know that the quality of your work is 5 star and we could not be happier the results !!!
Kind regards

Zalepa Family

July 19, 2023
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Reply from Mackney Photography

Thankyou so much for your lovely and honest review, it's very much appreciated :) we're so happy you value our work and look forward to seeing you in the studio for the next portrait!! Lots of love, xx

Rated 5 out of 5 stars

Would recommend

I had such a good experience with Mackney. They listened to what I wanted and helped me choose the right package. They were really helpful and friendly and made me feel comfortable on the day of the photoshoot. It was a positive experience all round and I’m really happy with my end result!

June 8, 2023
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Reply from Mackney Photography

Thankyou so much Kara for your lovely review!! So happy to help with your gorgeous portrait, you look absolutely stunning and can't wait to present your personal wall-art back for you :) xxx

Rated 1 out of 5 stars

Expensive

Firstly, the customer service and team are really great and friendly so thank you.

We won a family portrait session with 1 print included. Fine, that sounded great, when we arrived the shoot felt fun and relaxed, we had a great time.

Upon doing our viewing, the photos looked great except there were more of just my wife and child without me than with me in, the ones I was in, arguably someone each time didn’t look great. I was a little bit upset about this. We went through all of the package options which are way too expensive, coming to the conclusion would just take our free print, to which we were told it could only be one of the family ones, meaning for the majority of the photo session the team were trying to upsell to us. The photos of wife and baby were incredible and really impactful but would cost £200 basic to get some of these.

Ethically, Mackney are crooks. Nothing is as it seems with them and they seem to do all the can to squeeze every penny out of you. The photos are over edited too which is a shame, I’m not a model, I don’t want to be airbrushed.

Summary: if you’re rich then go for it! If you’re not, book in with a local photographer and do some nice candid photos on a walk or location of importance to you, for the same price you’d get plenty of digital images to do with as you please.

July 18, 2023
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Reply from Mackney Photography

Thankyou Andrew for your kind comments about our fabulous team and the beautiful family portraits created especially of you and your family. We often invite customers into our studios on a complimentary offer to show off our work, as you already mentioned upon the confirmation call you are a wedding photographer/ videographer – we were under the impression you understood our pricing and the importance of finishing photography. Upon booking in, we informed you that as you received a family portrait – the free gift item you would receive would be of you and your whole family. This was also detailed in the initial email sent over to you as well as the link and guide to our products which clearly show that we specialise in finished products with digital packages starting from £695. We did advise since your baby was only 2 weeks old that it would be better to have a newborn photoshoot to allow more time, but you declined as you wished to have a family session which is only 1.5 hours compared to the 3 hours we allow for our newborn shoots.

When it came to the viewing you made it quite clear that you wanted digitals for cheap, since we would not drop the price to what you were willing to pay, you “walked away” with nothing instead – for us this would be MORALLY wrong as we stated our pricing from the very first email you received. I’m not sure how we can be called an “ethical crook” as it’s EXACTLY all as it seems with us - we promised you a complimentary family photoshoot with a complimentary family gift item. There was certainly no strings attached and certainly no penny parted from your side.

As a studio based photography business who have been running for over a decade we work hard as a team to please our customers and let our portraits do the talking. Additional products are always extra for our sessions (as with most professional portrait studios) – our customers tend to use what they save on their photoshoot on purchasing products instead. Our time, studio overheads, photographers and experienced team unfortunately don’t come cheap – but luckily many of our customers new and returning do understand the process and our pricing, which you do not have to be rich to "afford" - just value good photography and the experience required. So Thankyou for your kind comments about our incredible portraits, and I can only apologise you do not value our finished products that we offer openly. I have tried to call you to discuss the 1 star review, but if you would like to email me back on reception@mackney.com I would love to know how we can turn this around for you both.

Rated 5 out of 5 stars

I couldn’t have asked for a better experience

I couldn’t have asked for a better experience, I would never have done this kind of thing due to my anxiety, but the whole team at Mackney Studios made me feel extremely comfortable and they were very patient with my son who was 7 months at the time. They explained exactly what was going to happen, asked if there was any photos I’d like to take (certain outfits, props etc), my son needed feeding and we felt at ease, not rushed or hurried due to the time. I have the most gorgeous photos of my son and cherish memories of the day to last a lifetime. I recommend this company to the highest level! Thank you to everyone (including the pup!) x

April 18, 2023
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Reply from Mackney Photography

That's so lovely to hear, thankyou so much for your lovely review! Lots of love from us all, xx

Rated 5 out of 5 stars

I couldn’t recommend enough

I couldn’t recommend enough! I won a pop master experience for my little boy who was 8 months at the time, the photographer was so patient with him and was just so lovely! She captured some amazing shots and a special moment between us! When I went to view the photos, it was a beautiful put together showing! The team have been lovely and friendly throughout my experience! I collected my photos and complementary mug & keyring, they made me very emotional as they were such amazing pieces and the quality is unreal! Id just like to say a massive thankyou to you all!

April 30, 2023
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Reply from Mackney Photography

Awwwww thankyou so much for your lovely review IIianna, thankyou for choosing us to capture your little boy's beautiful portraits! xxx

Rated 5 out of 5 stars

Amazing work

This was a great experience from start to finish. They were professional and welcoming, creating a lovely environment for my daughter to feel at ease when having her photo taken. The finished product was amazing and something we will treasure forever.

November 26, 2022
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Reply from Mackney Photography

Thankyou so much for the lovely review! I'm so glad you all loved the fairy session, xxx

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