The food was delicious and served fresh. The customer service was friendly and very helpful throughout our visit. The coffee was creamy delightful. I would definitely return and highly recommend it!
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See what reviewers are saying
I visited the Tunstall store personally and found it to be quite pleasant. The staff are delightful, engaging in friendly conversation, and the prices are reasonable. However, my 5kg flour bag is set... See more
Company replied
I have been searching for a cheese storage bag for many years after buying one in Italy. Macrigi had this product, success at last. The website was easy to use, there was a problem with one item and... See more
Company replied
I collected in person, and the store in Tunstall is nice, the staff seem lovely and very chatty and the products are well priced. However my 5kg bag of flour has less than a month until the expir... See more
Company replied
Company details
Written by the company
Macrigi Marketplace is all about YOU! Our passion is to bring quality Italian products to your door, and we strive for excellence. At Macrigi for us it is all about transforming your shopping experience! We are a the only online platform where you can get an amazing collection of authentic handcrafted produces, made in the traditional way and without preservatives, from small and medium-sized enterprises (SMEs). We specialize in technology, construction, fashion, food & beverage, and luxury products, and each team on our platform has attained our certification of excellence!
Contact info
207 High Street -Tunstall, ST65EG, Stoke On Trent, United Kingdom
- 07596165812
- news@macrigi.co.uk
- macrigi.co.uk
4.4
Excellent
25 reviews
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The food was delicious and served…
The food was delicious and served fresh. The customer service was friendly and very helpful throughout our visit. The coffee was creamy delightful. I would definitely return and highly recommend it!
July 23, 2026
Unprompted review
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Hannah Colclough,
Thank you very much for your review.
We want every customer to be satisfied with our products and services.
Thanks again for your support.
Best regards,
Giovanni
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi My Dear,
Thank you so much for your review and we look forward to hearing from you for any further needs you may have.
Best regards
Giovanni
I visited the Tunstall store personally…
I visited the Tunstall store personally and found it to be quite pleasant. The staff are delightful, engaging in friendly conversation, and the prices are reasonable. However, my 5kg flour bag is set to expire in less than a month. Even if I made pizza for breakfast and dinner every day, I'd likely have some left over. Short shelf lives might work for business clients but aren't ideal for personal use. Despite that, I initially rated them 4 stars because I want this unique local Italian shop to thrive.Update: I changed my rating to 5 stars. I learned that whole wheat flour has a shorter shelf life than all-purpose flour after reading your response. My mistake! :)
November 20, 2025
Unprompted review
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Chri,
Thank you soo much for you support.
Best regards
Maria
Macrigi team
Top service pro pal Italian
They’ve been kind and generous I definitely come back for the good products they give me 10/10
September 29, 2025
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Raul,
Thank you for your review and your time.
We're happy that everything was perfect, up to your standards, and we're always available to help you with anything.
Best regards
Giovanni Castelli
CEO Macrigi LTD
Rude and unpleasant on emails when…
Rude and unpleasant on emails when difficulty was found with an order. Asked for a refund and needed to send several emails and was even sent quotes from legal documents! Wholly unpleasant and I would advise avoiding.
November 7, 2024
Unprompted review
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Simon Hughes,
Thank you for your review and your time.
We're sorry for your negative review, even after we met your needs by exceeding our guidelines and terms and conditions.
Looking at our communications, I see there was no rude or disrespectful language toward you, and everything seems to have gone as you requested.
In any case, we wish you all the best.
Best regards
Giovanni Castelli
CEO Macrigi LTD
Amazing sandwiches today
Amazing sandwiches today, fresh and tasty, the home made bread was amazing, lovely friendly service too. We will definitely be back
April 5, 2025
Unprompted review
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Paula,
Thank you for your review and your time.
I'm thrilled with your review, which stems from your experience at our store and your appreciation for traditional Italian cuisine.
Thanks again.
Giovanni Castelli
CEO Macrigi LTD
Good customer service follow up
January 2, 2025
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Amy,
Thank you so much .
A great cheese experience
You kept me informed & promptly replied to my inquiries in a friendly & helpful manner
June 17, 2024
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Paul,
Thank you very much for your review.
We at the Macrigi team will always try to do our best to stay close to our customers and friends.
Thanks again.
Best regards
Gioa
Macrigi Team
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Fiona,
Thank you very much for your review.
We at the Macrigi team will do our best to stay close to our customers and friends.
Thanks again.
Best regards
Gioa
Macrigi Team
Fast delivery in perfect condition
Fast delivery in perfect condition - excellent service
June 15, 2024
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Jennifer,
I hope you are well and we are happy that everything went well with your order.
Thank you again for your review which stimulates us to do better and better.
Best regards
Roxana
Macrigi team
Reply from Macrigi LTD (Shop Macrigi Marketplace )
HI LINDA,
Thank you very much for your review.
Best regards
Roxana
Macrigi Team
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Ian,
Thank you for your Positive Review.
This gives us a lot of motivation and satisfaction for our work and our mission to raise awareness of the friendliness, availability and true Italian excellence that is present in all our products.
Thanks again
Best regards
Fiona
Macrigi team
Superb rare product
Superb rare product, very competitively priced. Excellent customer service from start to finish and product delivered ahead of expectations.
April 11, 2024
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Thanks Phil,
For your wonderful review.
We are happy that we did a good job and this review of yours gives us a lot of optimism to continue towards our mission of making real Made In Italy known,
Friendliness, friendliness, high quality of products created by small Made Italy companies (true craftsmanship which is present on Macrigi.co.uk and Macrigi.com)
Thanks again
Fiona
Macrigi Team
Prompt efficient service.
February 26, 2024
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Thank you so much for your wonderful review.
Best regards
Gioia Macrigi Team
Wonderful Product selections
The Customer service was excellent, my order came excellently packaged and was delivered when they said it would be delivered. I highly recomend Macrigi as a great supplier.
December 8, 2023
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Michael,
Thank you very much and we thank you for your rating of our customer service.
we remain at your disposal for anything.
We wish you a Merry Christmas
Bestr egards
Macrigi Team
Amazing service
The staff at Macrigi are incredibly kind and welcoming! Couldn’t have been more happy. The food was out of this world, will definitely be coming back! Thankyou
October 3, 2023
Unprompted review
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Erin,
Thank you very much for your kind review.
You are always welcome with US and we will always try to do better so as not to disappoint you.
Best regards
Macrigi team
Brilliant service
Great service and absolute brilliant product. Will be using again and will definitely recommend
July 3, 2023
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Becks,
Thank you so much for your wonderful review and we hope not to disappoint you with your future orders.
Best regards
Fiona
Macrigi Team,
Excellent Service
I have been searching for a cheese storage bag for many years after buying one in Italy. Macrigi had this product, success at last. The website was easy to use, there was a problem with one item and I had a phone call to discuss. What a personal service! Excellent company and very helpful.
October 29, 2022
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Dear Enid,
Thank you so much for your wonderful review.
We are very happy to have made one of our customers happy with our products of Italian excellence.
Best regards
Gioia
Macrigi Team.
Love this store so much!
Love this store so much!! To be able to eat high quality gluten free pasta is something I have missed. The pasta is great quality and value. The staff are very friendly and helpful. Would definitely recommend
September 1, 2022
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Thank you so much Dear Emma
Best regards
Maria
Macrigi team
Italian cured sausage
My second order in one week,excellent cured meat,cheese,pasta,olive all fresh from Italy,Maria has been a star as a first class customer service representative thank you 🙏 will be buying again totally recommend to family and friends ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
July 16, 2022
Reply from Macrigi LTD (Shop Macrigi Marketplace )
Hi Anna,
Thank you very much for your compliments and for being our loyal customer.
I will always do my best to satisfy every request.
I hope all the samples to try have been to your liking.
Best regrads
Maria
Macrigi team.
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