Love the Sarnia store! The staff here are always so kind, knowledgeable about the Nutritional facts of the meal choices, and always have a recommended favourite to try! I wish some of the meals fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Eating healthy and gourmet style meals without compromising taste! Macro Foods has helped my busy schedule owning a dog, juggling school, work, family and friends by taking the biggest stress off o... See more
Company replied
I stop at Macro Foods on Lambton Mall Rd in Sarnia at least one or two times weekly. Always greeted warmly, and now as a regular customer, I am greeted by name and they usually know that I’ll be getti... See more
Company replied
"Micro Foods has been a game-changer for my busy lifestyle! Their convenient and delicious meals have saved me so much time without compromising on taste or quality. I love how I can simply pop a meal... See more
Company replied
Company details
- Meal Delivery
- Food Producer
- Health Food Store
- Meal Takeaway
- Online Food Ordering Service
- Organic Food Store
Written by the company
Macro Foods is in the business of making high quality chef prepared ready-to-eat fresh meals. Founded in 2015 our goal is to help change the way people think about food and reinforce healthy habits for better living. By taking farm fresh ingredients and perfect portion sizes we strive to fuel bodies to get the most out of every single day. We start back at the basics by forgetting about processed and manufactured foods and bring back simple home cooking. Our belief is simple - good food starts from the roots up
Contact info
1389 Wyandotte St. E., N9A3K8, Windsor, Canada
- 1-833-588-8224
- info@macrofoods.ca
- macrofoods.ca
4.6
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always enjoy my visits to the…
I always enjoy my visits to the Lakeshore location! Such friendly staff, always smiling and ready and so welcoming!
September 1, 2024
Reply from Macro Foods
Thank you for your lovely review! We’re so glad to hear you enjoy your visits to our Lakeshore location. Our team takes pride in creating a welcoming atmosphere, and your kind words mean the world to us. We can’t wait to see you again soon!
All the staff at the sarnia site are very friendly
All the staff at the sarnia site are so friendly and helpful.
Unfortunately every meal I have tried is such a disappointment. Just had "creamy pesto chicken" and there is nothing creamy about it. Just chicken over a bed of kale. Very disappointing. Also a "keto friendly" meal at 10 net carbs is super high. As is the 6 grams of sugar.
June 3, 2024
Unprompted review
Reply from Macro Foods
Thank you for taking the time to share your feedback. We’re glad to hear you found our Sarnia staff friendly and helpful! However, we’re truly sorry to learn that your recent meal didn’t meet your expectations. Your comments about the creamy pesto chicken and the keto meal’s carb content are valuable, and we will definitely take them into consideration as we strive to improve our offerings. We appreciate your honesty and hope you’ll give us another chance in the future!
Reply from Macro Foods
Thank you for your kind words! We're thrilled to hear that you’ve had positive experiences with our friendly staff and their recommendations. We’re here to help you find the perfect meal every time. We can’t wait to see you again soon!
Reply from Macro Foods
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon!
Definitely deserving of your support
A business that looks out for the most vulnerable in society. They put conscience above profit. With thanks and gratitude from Ireland
July 26, 2024
Unprompted review
Reply from Macro Foods
Thank you for your heartfelt review. We're honored to receive such kind words from Ireland. At Macro Foods, we believe in putting conscience above profit and supporting the most vulnerable in our society. Your support and gratitude mean the world to us.
Best regards,
Macro Foods Team
Reply from Macro Foods
We apologize for your recent experience, which did not meet our usual brand standards. Could you please contact us directly to provide more details about the meal you tried? We would like to offer you a free replacement on your next visit to make things right!
Thank you for your feedback.
Reply from Macro Foods
Thank you for your kind words! We're delighted to hear that you enjoyed our food and had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to serving you again soon.
Amazing food, amazing people
Great, wholesome food but above all - such great staff and service! The people working at Macro Foods go above and beyond for people in their community, pure role models.
July 10, 2024
Unprompted review
Reply from Macro Foods
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our wholesome food and had a positive experience with our staff. Our team at Macro Foods is dedicated to going above and beyond for our community, and your kind words mean a lot to us. We look forward to serving you again soon!
Kindest people you will ever meet
July 18, 2024
Unprompted review
Reply from Macro Foods
Thank you so much for your kind words! We’re honored to be considered among the kindest people you’ve met. It’s our goal to provide exceptional service and a warm experience, and your feedback means a lot to us. We look forward to serving you again!
I love Macro Foods environment
I love Macro Foods environment. Thank you.
July 18, 2024
Unprompted review
Reply from Macro Foods
Thank you for the lovely compliment! We’re delighted to hear that you love the environment at Macro Foods. Creating a welcoming atmosphere is important to us, and we’re glad it resonates with you. We appreciate your support and look forward to seeing you again!
Very good and nice food 🍲 place in…
Very good and nice food 🍲 place in Canada 🇨🇦
July 13, 2024
Unprompted review
Reply from Macro Foods
Thank you for the great feedback! We’re thrilled to hear that you enjoyed our food. We’re proud to be a part of the Canadian owned and operated and appreciate your support. We hope to see you again soon!
Reply from Macro Foods
Thank you for your kind words! We’re glad to hear that you’ve had a positive experience with our team. We love knowing that our staff’s cheerful attitude makes a difference. Your feedback is much appreciated!
Been enjoying the pesce/veggie options
Been enjoying the vegetarian/pescetarian options. I was very skeptical, but they're surprisingly good and filling.
Some suggestions: coconut curry tofu (the shrimp version is good, just not a huge shrimp fan), more tofu and vegetarian options like pad thai, peanut curry, chow mein, ground nut stew, vegan cottage pie...
July 2, 2024
Unprompted review
Reply from Macro Foods
Thank you for sharing your experience with our vegetarian and pescetarian options! We’re delighted to hear that you’ve been pleasantly surprised and satisfied with the meals. We appreciate your suggestions and will definitely consider them for future menu updates. Your feedback helps us continue to improve and provide delicious options for all our customers. Thanks for being a valued part of our community!
Delicous and Filling Meals
Delicous and Filling Meals. Absolutely love Macrofoods.
June 7, 2024
Unprompted review
Reply from Macro Foods
Thank you for the wonderful review! We’re thrilled to hear that you find our meals delicious and filling. Your love for Macro Foods means a lot to us. We’re excited to keep providing you with great meals!
Orange Dreamsickle Smoothie is my…
Orange Dreamsickle Smoothie is my favorite. It’s a treat because it has frozen yogurt but the protein is tasty.
June 1, 2024
Reply from Macro Foods
We’re so glad to hear that the Orange Dreamsickle Smoothie is your favorite! We appreciate your feedback and look forward to serving you more delicious treats!
Reply from Macro Foods
Thank you for the great feedback! We’re thrilled to hear that you enjoyed both our shake and the service. We look forward to serving you again soon!
Great Food and Great Company
I have had macro foods a few times now. I never eat frozen meals (rarely even leftovers). The meals are so tasty and the ingredients are high quality… real chicken breast, large pieces of broccoli, etc. The food is fresh (even though it’s frozen) and doesn’t have that pre-cooked taste.
Every time my son is admitted to hospital (about 15 times in two years), there are always donated meals in the freezer in the Ronald McDonald Family Room. Macro Foods, your generosity is so appreciated by so many people. Thank you!
May 31, 2024
Unprompted review
Reply from Macro Foods
Thank you so much for your heartfelt message! We’re delighted to hear that you’ve enjoyed our meals and appreciate the quality of the ingredients we use. It’s also incredibly rewarding to know that our donated meals have made a difference during challenging times for families at the Ronald McDonald Family Room. Your support and kind words mean a lot to us. Thank you for being a part of our community!
Reply from Macro Foods
Hello Maureen,
We're thrilled to hear that you've been enjoying our delicious choices and that you're pleased with the quality of our meals! Providing tasty and high-quality options is always our goal, and it's fantastic to know that you've found them to your liking. If there's anything specific you love or if you have any suggestions for us, feel free to share—we're all ears! Thanks so much for your support, and we look forward to serving you again soon!
Inconsistent but good!
I've tried a lot of the older menu, but it's pretty hit and miss depending on your tastes. The hits are amazing and the misses are pretty big misses. Another review comments that a lot of the items carry heat that you aren't expecting, and pretty much anything with their tomato sauce is going to be spicier than expected and it's sometimes great and sometimes not, but it'll vary depending on your taste. If you are sensitive to things having heat, most of the menu will likely be a little hotter than you expect. The rice, breakfast, tofu, and noodle dishes don't always freeze well. Their vegan and vegetarian options are not great, and most of them carry the heat described above, even when you're not expecting it.
Unfortunately I was relying on Macro Foods for dietary restrictions, and their menu has now changed so much that they only carry one protein left I can eat and that's only using the meal builder. The meal builder is a fantastic feature to customize the sides since a lot of the sides I can't eat, but with only one protein I can eat there's hardly a point in placing an order now. I've also gotten vegetables either nicely diced or barely diced at all. I bought some dishes for a relative with arthritis, but I started having to check the meals beforehand to give her the ones that have been cut smaller. (And I mean they were much bigger than expected.) She unfortunately also can't find anything on the menu to eat anymore, so I suppose it doesn't really matter anymore.
The packaging itself lists all the ingredients, but for some reason this isn't on the website. The website only lists very common allergens, and since they have pre-made labels for their dishes, I'm surprised this information isn't just put on their product pages. They do have a really good list of their nutritional information of each dish, and the meal builder shows it as well which is very helpful!
Since I was using Macro Foods to make sure I was getting enough nutrients due to my food sensitivities, I did find the newsletter e-mails saying they can help me get a "beach bod" more than a little annoying. They also had newsletters explaining how they're cheaper from shopping at a grocery store, which was just flat-out incorrect based on my area. And considering the newsletters aren't a lot of coupons and mostly announcements that yet another menu item I can eat is off the menu in exchange for something else I can't eat, the newsletters were depressing to begin with.
I do agree with another reviewer that tipping on the website is confusing and makes the meals from a little pricy but workable to just plain expensive. I always tip, but I don't know if the tipping option is there because the workers are on a server's wage or what. And tipping before I even get to see the preparation quality is disappointing. I totally understand tipping in the store though.
The shipping is okay, but not ideal. At least you know what day to expect it. When I've used it, the tracking I got shows like the food is held overnight which is less than ideal, and in my instance they used UPS, so you can expect them to drop kick the package onto your neighbours' lawn and tell you it arrived two hours after they actually delivered it. The food was still cold when I received it at least. I don't really know if there'll be a solution to this since they're really trapped by shipping companies which are rarely fantastic, so I just started picking up my food instead, which was inconvenient but mostly doable.
Overall the food is good and the service is great! Whenever I've picked up the food the staff is always helpful and knowledgeable. The preparation is a little inconsistent, but mostly good and generally not a big deal if you don't mind a bit of extra work. Generally items freeze well and the packaging is really convenient, though it'd be nice to have reusable containers. But if you're relying on them for food sensitivities and dietary restrictions like me, I don't recommend them since the menu isn't consistent, so it feels like a matter of time until you're like me with nothing left to order. It's disappointing, but I had a good run overall!
May 19, 2024
Unprompted review
Reply from Macro Foods
Hello Jean, we sincerely apologize for the challenges you've faced with our menu and the impact it's had on your dietary needs. Our aim is always to provide a diverse range of options to cater to various tastes and restrictions, but we understand that our seasonal menu changes may not always align perfectly with every customer's needs.
We want to extend an invitation for you to reach out to us directly to discuss custom orders. Our website may not fully reflect the breadth of options we can provide, and we're more than happy to accommodate specific dietary requirements whenever possible.
Regarding ingredient information, we've taken note of your feedback and have now ensured that all ingredients and nutritional labels are available under the "current menu" page on our website. Transparency is key, especially for those with sensitivities or allergies.
Regarding tipping, we want to clarify that it's entirely optional and goes directly to our hardworking kitchen staff who prepare your meals. We appreciate your consideration in this regard.
As for shipping, we understand the challenges and are continually working to improve the process. We also offer the option for local pickup to provide more flexibility for our customers.
We're glad to hear that you've found our food to be good and our service to be great overall. Your feedback regarding consistency and packaging is noted, and we'll strive to make improvements where we can.
Once again, we apologize for any inconvenience caused, and we thank you for your understanding and continued support. If there's anything else we can do to enhance your experience, please don't hesitate to reach out to us directly.
Reply from Macro Foods
We are truly grateful for your wonderful review! It brings us immense joy to hear that you appreciated both our customer service and the taste of our food.
At Macro Foods, we believe that exceptional customer service is just as important as the quality of our food. Knowing that we've met your expectations in both aspects fills us with pride.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect from us. We can't wait to welcome you back for more delightful experiences.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.