I bought some Madam Glam products after meeting another beauty professional (A Lash Artist ) who had nothing but good things to say about Madam Glam products and suggested I try them. I purchased se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could give negative stars I would. I purchased almost $400 worth of gel polish. Upon using it I had a reaction. Itching, burning and swollen cuticles. I reached out to them and it took weeks for... See more
Madam Glam gel polishes are amazing and highly pigmented. I’m obsessed with their glossy finish it looks so professional and shiny. I also love the VIP program, which makes it easier to get new co... See more
Company replied
If I could give negative ratings I would. Purchased over $100 of product in the last 2 months so excited to use due hema allergy. Well first didn’t feel quite right but gave different color a try only... See more
Company replied
Company details
Written by the company
Madam Glam offers certified Vegan Gel Polish by Vegan.org, Hema-Free* Gel Polish, Cruelty-Free Gel Polish, 21-Free Gel Polish, Palm Oil Free Gel Polish and Gluten-Free nail and gel polishes. We have more than 1,800 gels and 800+ shades available and are launching new colors every month!
Contact info
New York, United States
- help@madamglam.com
- madamglam.com
3.6
Average
89 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service ever
Worst customer service ever. They tell blatant lies about their products/ingredients, ignore customers for weeks, are patronising, they also sent me the wrong product and another product leaked everywhere in the box. I spent so much money on their products and 100% regret it. It's been the biggest hassle and I've lost sleep over it. I'll be choosing Dimensions nails or the Gelbottle next time instead.
November 27, 2019
Unprompted review
Quick Reply
Their customer service was quick to reply with questions that I had, but the process for returning was quite slow.
On August 19 I sent a return via the USPS (I received an LED lap that didn't turn on.) I checked in after 2 weeks of not hearing anything and was informed that the parcel had not been received yet. I checked in 3-4 times after that with the same reply.
I asked if the parcel went to another facility to be examined prior to any email notifications and was told no, that is not the process.
Then, on September 19 I had an email that my item had been reviewed and was defective and was offered credit or money returned.
I feel the 1 month was a bit long for a return, but I have been happy with the quality of product I received, quick customer service reply, and the new LED lamp I got works like a charm.
November 6, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.