I tried this casino and won money fair and square. I was fully verified and when I requested a withdrawal, the I got rejected for reasons they make up on the spot. This casino has no intention of payi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
SCAMMERS AVOID So as I stated in my last they do not pay your winnings to you . They have now blocked me from logging in ha THEY OWE ME 800 EURO WHY DO THESE PEOPLE GET AWAY WITH IT AND WHYY IS THE... See more
🕵️♀️ MadCasino: A Totally Legitimate Operation (Wink) Where “winning” is just the start of your emotional journey. 🎯 Our Core Values: • Take First, Ghost Later™ • We ❤️ Gr... See more
Company replied
Currently waiting in withdrawals that are under review. The verification process is strict on accepted documents which is understandable as the casino has rules to follow. I'm hoping my withdrawals... See more
Company details
Written by the company
Welcome to Mad Casino, your go-to destination for a thrilling online gaming adventure that’s built around fun, simplicity and trust. Mad Casino is designed for players who want to dive into games without hassle and enjoy a wide variety of entertainment options. Whether you’re spinning slots, swapping stories in live dealer rooms or exploring sports bets, Mad Casino has you covered. At Mad Casino, you’ll find an extensive collection of games from leading providers, offering everything from high-energy video slots to classic table games and live casino favourites. Deposits are secure, account setup is fast and the site works smoothly across desktop and mobile so you can play when and how you want. We believe transparency and fairness are key to a great gaming experience. That’s why Mad Casino uses secure payment methods, makes sure terms are clear and offers helpful support whenever you need it. We also promote responsible gaming and provide tools that help you stay in control of your play. What makes Mad Casino stand out is the energy and ease of the experience. With generous welcome offers, regular promotions and a user-friendly layout, everything is geared toward letting you focus on enjoyment instead of getting bogged down. Every visit is crafted to feel exciting, fair and relaxed. Mad Casino isn’t just about bets and spinning reels. It’s about finding your rhythm, trying new games and playing with confidence. Join Mad Casino today, claim your welcome bonus and start your journey where entertainment meets simplicity.
Contact info
United Kingdom
- support@madcasino.io
- madcasino.io
Breach of guidelines
Best casino so far
I signed up on MadCasino a couple of weeks ago. The registration was straightforward, and I deposited with crypto without any issues. I’ve mainly played slots and a bit of live blackjack. the games ran smoothly without lag. I tested a small withdrawal to my wallet, and it arrived within 24 hours, which gave me confidence. Customer support also replied to my email in the same day. Overall, I’ve had a good experience so far.
June 8, 2025
Reply from Mad Casino
Thank you so much for sharing your experience! We’re really glad to hear that everything went smoothly — from registration and crypto deposits to gameplay and withdrawals. It’s great to know you felt confident after testing a payout and that our support team was able to assist you promptly.
We truly appreciate your trust and are happy to have you as part of the MadCasino community.
Kind regards,
MadCasino
Madcasino is a good website with an…
Madcasino is a good website with an easy to use design. The games load quickly and the site feels smooth. It offers a fun experience and is reliable for playing online better than other casinos i tried myself
September 14, 2025
Unprompted review
This casino is so unserios it can be it…
Do not make deposit here i made 1 deposit and completed wager and they took all my winnings i did not even do anyting wrong and it took them 2 weeks to send me email and block my account they are very slow when it comes to verification and send withdraw they never send
September 11, 2025
Unprompted review
This is an absolute scam
This is an absolute scam. STAY AWAY. I had no problems depositing a lot of money. I finally won but they do not pay out. They keep saying it will take 36 hours, it needs verification etc etc. But after two weeks (and horrific limitations; 1000 a day, 2000 a week) there is still no money in my pocket. We should all join efforts and hunt all responsible people down and make sure we sue them and strip them from ANYTHING they have
September 8, 2025
Unprompted review
After several and relentless attempts…
After several and relentless attempts of trying to contact this company since May they are still responding to my reviews and are trying to make it seem as though they’re trying to resolve my issue but in fact the whole company is a complete fraud!
If you are a UK player do NOT sign up to this website, I spent thousands on this website and then my account was closed due to being in the uk! They allowed me to verify all my documents with a uk address and was absolutely fine with me depositing British money on uk payment methods! Please keep in mind they also let people withdraw on a uk method aswell.
If this has happened to you and you’re trying to get this resolved, you might be very very very lucky to get atleast one email from someone very useless called “mason” probably not his real name but oh well and he will say there’s nothing we can do!! And that basically it’s a you problem and not theirs! What a surprise and when you ask for ur deposits back they will just block you and you will not hear from them! Shocker
You can also try the amazing customer service on the website and speak to someone that “really really” wants to help you but it’s just out of their reach and they’re not competent enough to find out pretty much anything! Bless them it must be so hard having to type all day and give very unhelpful and useless information, hope they’re getting paid their moneys worth!!
MadCasino probably think I will eventually stop and they can rub their hands with all the illegal money they’re making off British people but I have all the time in the world, I would’ve happily moved on if my issue was resolved and I was refunded, even if one of my 12047282 emails were responded to we could of come to a solution but unfortunately MadCasino don’t wanna help anyone!
I’ll probably get a response on this review saying ‘we are very sorry for the inconvenience and the stress we have caused you, we have escalated this to get this resolved urgently you will get an email, if you don’t hear back please email blah blah blah to come to a solution’
Well you’ve said that about 10 times now haven’t you!! Don’t even bother responding to my reviews cos your fingers will get tired and your nose will get longer. You have my details, you have my number and email.
Do not trust this company
September 6, 2025
Unprompted review
ATTENTION ARNAQUE
September 6, 2025
Unprompted review
This Company is out to fleece you
This Company is out to fleece you. Be warned. Withdrawals take for ever, never actually completed one.
I won a large amount over several days and because they add a bonus to deposits. I played slots then roulette. They confiscated the winnings as I played with money deposited for slots. I am in dispute and seeking legal redress. The amount was €50 k plus.
They are scam merchants and I advise you not to get scammed. Use another provider that processes winnings quickly and doesn't Scam you. Disgruntled Customer.
September 3, 2025
Unprompted review
Reply from Mad Casino
We’re deeply sorry for the frustration and distress caused by the delay in your withdrawals and the confiscation of your €50,000+ winnings due to playing roulette with funds deposited for slots, especially after adding a bonus to your deposits. We understand how unfair this feels, particularly with such a significant amount and your ongoing dispute. Our team takes these concerns seriously and is committed to reviewing your case transparently to clarify the bonus terms issue and explore any resolution, such as deposit refunds. Please contact our support team via the website’s help form with your account details for an urgent investigation, and we’ll provide a detailed update within 24 hours. Your feedback is invaluable, and we aim to address this promptly to resolve your concerns.
Played last Saturday and won £2,500 and…
Played last Saturday and won £2,500 and still no further forward with trying to cash it out, I sent my documents straight away for verification and withdrew it. I’ve tried to speak with the chat and they keep telling me different things and that I need to wait but then when I ask more it just disconnects and doesn’t allow me to start another chat. They are quick to take peoples money instantly but never have want to pay out. It’s ridiculous
August 30, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry for the frustration caused by the delay in processing your £2,500 withdrawal since last Saturday, despite sending your verification documents immediately, and the inconsistent responses and disconnections from our chat support. We understand how unfair it feels when deposits are instant but payouts are delayed. Our team takes these concerns seriously and is committed to resolving this promptly. We’ve escalated your case for urgent review to ensure your verification and withdrawal are processed or a clear explanation is provided. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.
Part of a group of casinos run by and…
Part of a group of casinos run by and outfit called Softon. They are not licenced to take bets in the UK (if at all) as many have reviewers have said, these people will not pay you if you win. Telling you you have breached their terms, (presumably by opening an account from the UK) This they believe entitles them to confiscate your winnings, bonuses or deposits. DO SOME RESEARCH AND NEVER GIVE THESE SCAMMERS YOUR MONEY.
August 24, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry for the frustration caused by your experience and the concerns about our licensing, especially for UK players, and the claim of breaching terms leading to confiscated winnings, bonuses, or deposits. We understand how unfair this feels, and we take these allegations seriously. Our team is committed to transparency and fairness, and we’d like to review your specific case to clarify any terms issues or eligibility concerns. Please contact our support team via the website’s help form with your account details for an urgent investigation and potential resolution, including deposit refunds if applicable. We’ll provide a detailed update within 24 hours. Your feedback is invaluable, and we aim to address this promptly.
shocking payout returns
shocking payout returns. Slots must be set to the lowest setting possible. Do yourself a favour and go elsewhere. Or you could just go outside and put your money down the drain, you stand as much chance winning when doing that. I also noticed you cant email them to close the account, or self exclude. You cant do it from off the site either. Its a complete con.
August 28, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry for your disappointment with the payout returns and the difficulty in closing your account or self-excluding. We understand how frustrating it feels when the slots seem ungenerous and when account management options aren’t easily accessible, making the experience seem unfair. Our team is committed to improving transparency and ensuring responsible gaming options, like self-exclusion, are clear and available. We’ve noted your feedback about the slots and account closure process and have escalated your case for urgent review to address any issues with your account or potential refunds. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.
Perfect
Amazing website with great variety of games and fast pay out the whole experience was just very smooth
August 28, 2025
Unprompted review
Complete scam they do not want to pay…
Complete scam they do not want to pay out,I've sent in all my documents just for them to say they under review and all I get from live chat is they will be done ASAP,I've got 1000euros to withdraw doubt I will ever see it just avoid this place every1
August 28, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry for the frustration caused by the delay in processing your €1,000 withdrawal and the ongoing “under review” status of your documents, coupled with unhelpful live chat responses. We understand how disheartening this is, and we take your concerns seriously. Our team is committed to resolving this promptly. We’ve escalated your case for urgent review to ensure your documents are fully processed and your withdrawal is addressed. Please contact our support team via the website’s help form with your account details, and we’ll provide a detailed update within 24 hours. Your feedback is critical, and we’re dedicated to making this right.
Mad Casino
Mad Casino. Never took the right actions when i was rejected. From thier site. They allowed me to pump money in. to the tune of 500 sterling. Made countless excuses on id checks and then. refused to pay out £7000 euros. Saying i should have never joined being a uk resident. delay execuse no accountability.
August 26, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry for the frustration caused by the rejection of your account and the refusal to pay out your £7000 winnings, especially after depositing £500 and facing repeated excuses on ID checks. We understand how unfair it feels to be allowed to deposit and play without prior warnings about UK residency restrictions, leading to delays and no accountability. Our team takes these concerns seriously and is committed to reviewing your case for fairness, including investigating the ID process and any eligibility issues. Please contact our support team via the website’s help form with your account details for an urgent review, and we’ll provide a detailed update within 24 hours. Your feedback is invaluable, and we aim to resolve this transparently.
Great site with great service
Great site with great service! Fast Payouts!
August 24, 2025
Unprompted review
Banned me after I won 1700 euros after…
Banned me after I won 1700 euros after depositing a 100 euros
They said I broke there terms and condition don't use this awful website spend 1 week trying to get money , two weeks trying to verify what an awful company with people on live chat who take the mickey
August 21, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry for the frustration caused by your account ban after winning €1700 from a €100 deposit, the claim of breaking our terms and conditions, and the delays in verification (two weeks) and payout efforts (one week). We understand how upsetting it is to feel mocked by live chat agents and that the process has been unacceptable. Our team takes such concerns seriously and is committed to reviewing your case for fairness, including clarifying the terms violation and exploring any possible refund for your deposit. Please contact our support team via the website’s help form with your account details for an urgent investigation and detailed update within 24 hours. Your feedback is invaluable, and we aim to resolve this promptly.
I had a review removed by trust pilot…
I had a review removed by trust pilot for just stating a few facts regarding mad casino.
They don't have a UK gambling licence so if you are from the UK you really are taking a chance.
What really is odd is the fact that they have two different links on trust pilot and most of the negatives are being put on the other page that has a rating of 1.6.
Near the top of the page you will see a number of other sites that trust pilot say people have looked at and you will see the other mad casino link. Have a look on that link and then decide if you want to sign up.
I have no idea why trust pilot have not merged the reviews from both sites. As it stands trust pilot are giving a misleading picture regarding mad casino.
August 19, 2025
Unprompted review
Reply from Mad Casino
We’re truly sorry to hear about your review being removed on Trustpilot and the frustration this has caused, especially when you were simply sharing factual information. We understand how concerning it is to feel that reviews are being split across two pages—one with a higher rating and positives, and another with more negatives at 1.6—potentially misleading users. We don’t control Trustpilot’s processes, but we encourage transparency and value all genuine feedback to help us improve. Regarding our operations, we operate under an international license that doesn’t include UK-specific regulation, so we advise UK players to review local laws and proceed with caution, as this may limit certain protections. We’re committed to fair treatment for all users and would like to investigate your experience further, including any issues with account handling or withdrawals. Please contact our support team via the website’s help form with your account details for a prompt, personalized review. Your input is important to us, and we aim to address this directly.
Hello,i like madcasino ,this site îs…
Hello,i like madcasino ,this site îs very easy to ușe ,fast withdrawl and very fast payment .Recomand this site to all my friends.
August 15, 2025
Unprompted review
Response from. Madcasino is a lie
So under my last review dated 12/08/25 madcasino gave a truly apologetic reply saying they were going treat my verification as a fast track with the kyc team ? NO just another lie , winnings still under review and not released, they also said if I was taking the matter further I would need proof to back my claim up, Guess what madcasino I have everything, screen shots emails , and a copy of your reply on here ,please folks stay clear of this site
August 17, 2025
Unprompted review
Reply from Mad Casino
Thank you for your updated feedback. We’re deeply sorry for the ongoing frustration caused by the delay in processing your winnings, despite our promise to fast-track your verification with the KYC team, and the lack of progress since your review on August 12, 2025. We understand how distressing it is to feel misled, especially when you have evidence like screenshots, emails, and our response. Your case has been escalated again for urgent review to investigate the verification delays and ensure your winnings are processed promptly. Please contact our support team with your account details for an immediate update. We value your persistence and are committed to resolving this swiftly to restore your trust.
If I could put 0 I would scam scam scam…
If I could put 0 I would scam scam scam !!! I won 200€ but before they declined my withdrawal they asked for personal details for verification after this they came up with some bulshit to close my account and cancel my withdrawal lol I was expecting this as all the reviews are saying same thing avoid avoid those positive reviews are fake !!!!!!! THIS IS SCAM !!!! It’s not the point to contact customer service it’s useless I have contacted previously nothing not even a reason why my withdrawal was declined awful !!!
August 5, 2025
Unprompted review
Reply from Mad Casino
Thank you for your feedback. We’re deeply sorry for the frustration caused by the decline of your €200 withdrawal, the request for personal details during verification, and the subsequent closure of your account with unclear reasoning. We understand how upsetting it is to experience this, especially given the pattern noted in other reviews. Your case has been escalated for urgent review to investigate the account closure and withdrawal cancellation. Please contact our support team with your account details for an immediate update. We value your input and are committed to resolving this promptly to address your concerns and restore trust.
This scam casino reject my withdraw 700…
This scam casino reject my withdraw 700 euros.
August 7, 2025
Unprompted review
Reply from Mad Casino
Thank you for your feedback. We’re deeply sorry for the frustration and distress caused by the rejection of your €700 withdrawal. We understand how upsetting it is to face issues accessing your funds. Your case has been escalated for urgent review to investigate the reason behind the withdrawal rejection and ensure a fair resolution. Please contact our support team with your account details for an immediate update. We value your input and are committed to resolving this promptly to restore your trust. For additional steps, you may consider documenting all communication and transaction details, as this can be helpful if you choose to escalate the matter further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.