madcityoutdoor.com Reviews 

930
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... See more

Rated 1 out of 5 stars

Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... See more

Rated 4 out of 5 stars

Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... See more

Rated 5 out of 5 stars

So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... See more

3.7

Average

TrustScore 3.5 out of 5

930 reviews

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3.7

All reviews

(930)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been years looking for this belt

Been years looking for this belt, and you folks have it. Big Yeah!!!! So my wish would be for others to look here also, they may be like me and find the gem they sought for.
You have a member now for sure. Please send me notices as you feel fit to do so.🤠

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding

Thank you very much for the fast, accurate and timely delivery of my order.

Outstanding, David H.

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Cheapest price than anyone else on the…

Cheapest price than anyone else on the exact same belt. They were out of stock and kept communication with me until it came in. It only took days to receive. Quick and easy to order and company cared about me. Would order from them again and I recommend them to everyone.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

AR/AK Rifle magazine poucnes

Recently ordered some rifle mag pouches. Price was very fair compared to what else is available from other companies. Happy with the product/price and quickness of shipping. I'll be ordering some more here soon.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

great product

Product was of good quality. shipping was fast once it left the store. good experience

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

My order took a while to get to me and Amy reached out via email to inform me of the delay which was sooooo timely since I ordered the backpack for my daughter's upcoming school year. When we did receive it it was totally worth waiting. It truly exceeded our expectations. My kid loves her new backpack, all her high school stuff fits in and there is still room left! Plenty of small pockets for small things... Love it!
But the interaction with Amy is really what made it so special. Hurray for small business! Thumbs up!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

MCO is a very customer-pleasing company

Greetings ~
~ MCO is a very customer-pleasing company (and) they don't forget customer orders either.
~ I ordered a quilted jacket from them (which was a difficult item to obtain) and it was out of stock at the time I placed the order.
~ I immediately received an email from them, to let me know that once the item is back in stock, the order will be processed quickly.
~ the jacket took longer than expected to arrive, no fault of MCO (rather) the supplier, so I wasn't too concerned (as things happen) and I was pleasantly surprised when my package tracker notified me of a shipment being processed and incoming.
~ the order was completed and the item arrived quickly, in the correct size (with no abnormalities noted) in the item, which fit perfectly.
~ the item was packaged properly and tracking was supplied, so I was aware of its location during shipping.
~ to note, the item arrived several days early and ahead of the estimated date of arrival (indicated) on my shipping tracker.
~ I was informed about the status of the order and I appreciated the fact that they took the time to do so.
~ during all this, MCO did an outstanding job in its customer support and I was treated (and) felt like a valued customer.
~ This impressed me as - customer service - is now a long-gone thing to experience nowadays.
~ If given the opportunity to purchase again from MCO, I would without hesitation.
~ RECOMMENDED!

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Late order

I origionally ordered three items last fall, only one was in stock. That one was shipped and the others placed on backorder. I'm very pleased by the fact that my order never canceled and although a significant amount of time passed it was not forgotten

September 19, 2022
Unprompted review
Rated 4 out of 5 stars

Great customer service

Great customer service! When I ordered, your website showed the item was in stock. After ordered, I found out it was not. Customer service let me know that right away. After a few weeks I sent a follow up email and received a prompt reply explaining the circumstances where outside of your companies control. Once I received the items, they were exactly as expected.

September 6, 2022
Unprompted review

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