speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... See more
Company replied
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See what reviewers are saying
Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... See more
Company replied
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... See more
Company replied
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... See more
Company details
Written by the company
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Contact info
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, United Kingdom
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4.0
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I came across the company by accident
I came across the company by accident, they had what I wanted and at a great price. I placed my order and it arrived the following day. Brilliant service!!!
August 11, 2022
Reply from Maddisons of Durham
Good morning,
Thank you for taking the time to leave us a review. Let me know if you need anything else. :)
Kind regards,
Hannah
Fast delivery
Fast delivery, well packed, and very good products with a attractive prices.
Recommend and will buy again in a near future.
August 10, 2022
Quick service
Quick service, Item correct for my watch. Quickly fitted.
New life in a old watch.
August 1, 2022
The watch strap fitted perfectly on the…
The watch strap fitted perfectly on the Casio wrist watch. It looks exactly like the one that came with the watch.
I therefore recommend this to any intending buyer.
Also, the item was delivered on time.
The only down side is that it is quite expensive. Because the price of the Casio wrist watch is about £26.
I suggest a competitive review of the price and courier fee.
Thank you.
July 20, 2022
a fair purchase price, shame about the postage fee or a gram in weight if that
a fair purchase price, but the cost of postage for a gram in weight I think is a bit of a joke. no need to charge so much.
July 13, 2022
Reply from Maddisons of Durham
Good morning,
Thank you for the feedback! It's much appreciated. Let me know if we can be of any further help.
Kind regards,
Hannah
Oder was delivered very quickly
July 12, 2022
Reply from Maddisons of Durham
Good morning,
Thank you so much for the feedback. Let me know if we can be of any further help.
Kind regards,
Hannah
Second time I have ordered for…
Second time I have ordered for Maddison’s, both time received the items very quickly, very well packaged, good choice as well
July 11, 2022
Excellent service and products
July 11, 2022
10 pound dividers
Order some dividers were very cheap, around 10 pounds and i wasn’t expecting much from them. They arrived in 2 days and they are better then my starrett dividers which cost around 60 pounds!
Very impressed
July 9, 2022
First class service all round
First class service all round, will be using again soon. Thank you
July 8, 2022
I ordered a range of soldering tools
I ordered a range of soldering tools, very good value for money & prompt delivery. Will be shopping with you again, thanks.
July 8, 2022
Unprompted review
Reply from Maddisons of Durham
Good morning,
Thank you for the feedback! It's much appreciated. Let me know if we can be of any further help.
Kind regards,
Hannah
Uncontactable when there is a problem.
I ordered a pin pusher tool, but what arrived was only the holder and not the pins. Maddison’s don’t have a customer phone number, so I’ve messaged them twice since my order arrived to no response.
Maddison’s got in touch after seeing my comment on Trust pilot and have sent me a replacement tool (which is clearly appreciated).
I would suggest that they investigate why messages are not getting through, or even better pop a phone number on the website so that you can speak to a real person if there’s a problem.
July 8, 2022
Reply from Maddisons of Durham
Many thanks for your custom! :) Let me know if we can help further.
Hannah
Reply from Maddisons of Durham
Many thanks for your custom! :) Let me know if we can help further.
Hannah
Two out of the five items that I…
Two out of the five items that I ordered, the wrong item was sent to me.
July 7, 2022
Reply from Maddisons of Durham
Hi Garry,
I am so sorry about the error and we really appreciate your continued custom.
I did respond to your email straight away but am yet to receive a response. I wonder if the email has went into your spam folder? I believe one of the items has simply been mislabled. Please get back to me as soon as possible so we can correct this.
Have a lovely day!
Kindest regards,
Beth
Every easy site to use .Brilliant…
Every easy site to use .Brilliant selection of jewellery tools . Fast and well packed delivery. I have already recommended this company to other people.
July 6, 2022
Reply from Maddisons of Durham
Thank you for the feedback! Let me know if we can be of any further help.
Hannah
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