speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... See more
Company replied
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See what reviewers are saying
Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... See more
Company replied
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... See more
Company replied
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... See more
Company details
Written by the company
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Contact info
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, United Kingdom
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4.0
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Speedy Service
Easy to order website, product arrived swiftly. It was safely packaged but came with no operating instructions. After a bit of trial & error the product works well.
September 6, 2022
Reply from Maddisons of Durham
Good afternoon,
It's nice to see the positive comments and I am glad you are mostly satisfied. Unfortunately, most manufacturers we work with don't include instructions for items like this. I do apologise for the inconvenience.
Please let me know if I can be of any further help and hopefully we can earn a 5-star review next time.
Kind regards,
Hannah
Product ordered and delivered in good…
Product ordered and delivered in good time with a reasonable price. Recommended.
September 22, 2022
Reply from Maddisons of Durham
Happy to hear it. Please get in touch if you need anything else.
Kind regards,
Hannah
The G shock bezel looked great but did…
The G shock bezel looked great but did not fit the 6900 case it says it would. A lot of time spent with a dremal to make it fit. Not sure if it’s a knock off but definitely not a Casio OG part. Not sure I’d buy here again really.
Initial delight turning to annoyance.
September 6, 2022
Reply from Maddisons of Durham
Good afternoon,
I am sorry to hear that it wasn't suitable. You are more than welcome to return the part and we can try and find something suitable. Our email is info@maddisonsofdurham.co.uk
I can assure you that we only sell genuine parts purchased directly from Casio. You are welcome to reach out to them to confirm. I believe we are now the largest seller of Casio parts in the UK with over 1500 parts in stock.
Kind regards,
Leighton
Reply from Maddisons of Durham
Many thanks for leaving us a review. Have a lovely day!
Kind regards,
Hannah
Great site brilliant for replacement…
Great site brilliant for replacement glass for watches.easy to navigate and prompt delivery service always a pleasure to do business with.
September 9, 2022
Reply from Maddisons of Durham
Thank you for the kind words. Please let me know if you need anything else.
Kind regards,
Hannah
Great products and great service
September 15, 2022
Reply from Maddisons of Durham
Many thanks for taking the time to leave us a review. Please let me know if you need anything else.
Kind regards,
Hannah
Fast service
August 22, 2022
Reply from Maddisons of Durham
Many thanks for taking the time to leave us a review. Please let me know if you need anything else.
Kind regards,
Hannah
Good source of equipment for watch…
Good source of equipment for watch fixing. Order process easy and with fast delivery
September 8, 2022
Reply from Maddisons of Durham
Good morning,
Happy to help. Let me know if you need anything else. :)
Have a lovely day!
Kind regards,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Let me know if you need anything else.
Have a lovely day! :)
Kind regards,
Hannah
Good communication and fast despatch.
September 8, 2022
Reply from Maddisons of Durham
Many thanks for your custom. Happy to help. :)
Kind regards,
Hannah
Great tool and fast delivery
Great tool and fast delivery. Really impressed and will order again
September 9, 2022
Reply from Maddisons of Durham
Many thanks for taking the time to leave us a review. We're glad to have your business.
Have a lovely day!
Kind regards,
Hannah
Slow, part-time customer service and no phone number
I've ordered a couple of times from this company and the goods themselves are as I would expect. However, I've become increasingly irritated by their customer service, which is erratic. Either they're swamped with orders or (more likely) there's only 1 person working one day a week from home, because when I email a query, it's very rarely responded to the same day, and the last 2 I've sent have only been responded to partially, and then it's taken a week to receive a straightforward response to the other half of the email.
They proudly state they have a 60 day returns window, but I have very little confidence in this, particularly as they don't have a phone number (and they avoid addressing this issue when this point is made in these reviews), hence I ask questions before buying.
I expect I will receive the customary brief, polite response from LJM Direct to maintain their public image (the store sign Maddisons of Durham does sound a lot more classy, but they're on an industrial estate in Hartlepool) and more quickly than if I had sent them an email.
September 10, 2022
Unprompted review
Reply from Maddisons of Durham
Good morning,
I am sorry to hear that you are unhappy with our customer service. Please rest assured, that we have someone in the office every working day replying to emails. As you can see from the vast majority of our feedback, we normally offer an excellent service.
We are a relatively small business but we are growing our team so we can provide an even greater service.
I have requested your order details as I've been unable to find them. Please rest assured that our 60 day return window is utilized by customers. Your are welcome to send us an email with your concerns about returning an item.
Once again, apologise for any inconvenience.
Kind regards,
Leighton
Excellent service
Excellent service! Great items and real world (not jacked up) price. Website easy to navigate, excellent selection of watchmaker tools.
'I'll....be back!'
September 1, 2022
Reply from Maddisons of Durham
We try our best to be competitive. :)
Thanks for the kind words.
Kind regards,
Hannah
Non Magnetic Tweezer Set
The tweezer set arrived securely ahead of the expected due date. The set are of very good quality and handle very well. I am pleased with my purchase and happy with the cost.
August 26, 2022
Reply from Maddisons of Durham
So glad to hear that you're happy with your order. Let me know if you need anything else.
Kind regards,
Hannah
Delivery delayed by postal strike…
Delivery delayed by postal strike otherwise all good.
September 2, 2022
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom and your patience. Let me know if you need anything else.
Kind regards,
Hannah
Great service and good quality
Great service and good quality. Definitely use Madison's again
August 29, 2022
Reply from Maddisons of Durham
Good morning,
Thank you for taking the time to leave us a review. Let me know if you need anything else. :)
Kind regards,
Hannah
Great Experience
Speedy delivery, great communication, and a genuine well-priced replacement bezel for G-Shock watch. Recommended.
September 2, 2022
Reply from Maddisons of Durham
Many thanks for your custom. Happy to help. :)
Kind regards,
Hannah
Very good service .Pleased with the
Very good service .Pleased with the
item purched .
In my case a telephone number would
have been a great help.
August 11, 2022
Reply from Maddisons of Durham
Good morning,
Thank you so much for the feedback. Let me know if we can be of any further help.
Kind regards,
Hannah
Arrived the next day
Arrived the next day. Well packed and exactly what I ordered.
Best price i could find too.
August 11, 2022
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Let me know if you need anything else.
Kind regards,
Hannah
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