Madebyjessica Reviews 

587
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 566 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products, noting items often look as pictured and are made with good quality materials. Reviewers frequently praise the comfortable fit and accurate sizing of garments. The ordering process is also often described as easy and straightforward. However, some customers noted significant issues with the return policy, often being asked for photos to prove ill-fitting items before returns were accepted. Many were dissatisfied with product quality, reporting cheap materials, poor construction, and items not matching website descriptions or colors. Additionally, some experienced misleading website claims, extended delivery times, or even missing orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers express... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick arrivals and... See more

Return policy

Customers had negative experiences with the return policy, with many reporting difficulties in obtaining... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When they receive an order they need just to Acknowledge order and not subsequently bombard with emails about despatch but never any indication of when would arrive. Worrying and extremely annoying.... See more

Rated 3 out of 5 stars

Slow to deliver but maybe there was a stock issue. Returns are expensive if your posting from the UK. Customer service helpful albeit slow.

Rated 3 out of 5 stars

Lovely dress but fabric isn’t cotton and came up too small for me around the bust so I would say buy the next size up to what you are normally. Hassle to return for full refund Sue

Rated 4 out of 5 stars

This was my first time ordering from the store so I only chose one item to test the quality. The skirt arrived looking exactly like the photos and felt comfortable around the waist. I’m now tempted to... See more



Contact info

3.1

Average

TrustScore 3 out of 5

587 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.1

All reviews

(587)

580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Even prettier in person

The dress looked even nicer in person than it did online. The fabric had a lovely flow to it and didn’t crease badly after sitting down for a few hours. I wore it to lunch with friends and received several compliments.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning dress

I absolutely love the beautiful dress I ordered. The quality is amazing, the fit is perfect, and it’s even more stunning in person. You can really see the care and attention to detail that went into making it. I’m so happy with my purchase and will definitely be ordering again. Highly recommend!

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give -zero star, scammers

Scammers. If I could give -zero star, it would be more than they deserve. The quality of the items were very poor, sizes are super large and AI must have been used for the pictures. Returned the items but the reimbursed with 1/4 the value, still £79 outstanding ......been chasing them for 3 months, they wanted pictures of the parcel = sent it, of the receipts = sent it of the delivered parcel = sent.....refund outstanding £79........scammers

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a linen style top and a pair…

I ordered a linen style top and a pair of relaxed trousers for an upcoming holiday. Both pieces felt light and comfortable without looking too casual. The trousers were slightly longer than expected but they worked perfectly with sandals.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

I'd shop there again

Delivery not to long, quality ok, fitted perfectly. I had a discount code which due to a tech hitch did not go through which was unfortunate. I'd shop there again

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

I'm watching for a 50%refund from this…

I'm watching for a 50%refund from this company, bought a solid brass letter box in November last year and now it's rusty contacted them and they asked me to review the company and they would give me my discount of 50%. When this has been completed I will come back and speak more about this company in more light thank you.

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

The jacket has been perfect for those…

The jacket has been perfect for those in between weather days. It’s light enough to carry around but still adds a little warmth when the temperature drops. The pockets are smaller than I expected although that hasn’t stopped me wearing it regularly.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

It's rare that an online order leaves…

It's rare that an online order leaves me with absolutely nothing to complain about, but this one genuinely did. The clothes fit well, looked great straight out of the parcel and felt like they were made to be worn regularly rather than just for one season.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure which size to choose so I…

I wasn’t sure which size to choose so I followed the measurements on the website. The fit turned out spot on and the blouse sits beautifully around the shoulders. It’s already become one of those pieces I reach for when I don’t know what to wear.

July 7, 2026
Unprompted review

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