Madebyjessica Reviews 

590
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 566 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products, noting items often look as pictured and are made with good quality materials. Reviewers frequently praise the comfortable fit and accurate sizing of garments. The ordering process is also often described as easy and straightforward. However, some customers noted significant issues with the return policy, often being asked for photos to prove ill-fitting items before returns were accepted. Many were dissatisfied with product quality, reporting cheap materials, poor construction, and items not matching website descriptions or colors. Additionally, some experienced misleading website claims, extended delivery times, or even missing orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers express... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick arrivals and... See more

Return policy

Customers had negative experiences with the return policy, with many reporting difficulties in obtaining... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When they receive an order they need just to Acknowledge order and not subsequently bombard with emails about despatch but never any indication of when would arrive. Worrying and extremely annoying.... See more

Rated 3 out of 5 stars

Slow to deliver but maybe there was a stock issue. Returns are expensive if your posting from the UK. Customer service helpful albeit slow.

Rated 3 out of 5 stars

Lovely dress but fabric isn’t cotton and came up too small for me around the bust so I would say buy the next size up to what you are normally. Hassle to return for full refund Sue

Rated 4 out of 5 stars

This was my first time ordering from the store so I only chose one item to test the quality. The skirt arrived looking exactly like the photos and felt comfortable around the waist. I’m now tempted to... See more



Contact info

3.1

Average

TrustScore 3 out of 5

590 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.1

All reviews

(590)

580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's rare that an online order leaves…

It's rare that an online order leaves me with absolutely nothing to complain about, but this one genuinely did. The clothes fit well, looked great straight out of the parcel and felt like they were made to be worn regularly rather than just for one season.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure which size to choose so I…

I wasn’t sure which size to choose so I followed the measurements on the website. The fit turned out spot on and the blouse sits beautifully around the shoulders. It’s already become one of those pieces I reach for when I don’t know what to wear.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service, still awaiting refund

Order arrived much later than expected and was of very poor quality and at least 2 (if not 3!) sizes too big. I immediately emailed their official channel and have now had a string of responses offering 15%, 20% and 25% discount voucher for future items. Each time I have made clear that I do not want a discount voucher, only a returns label and full refund. Still waiting....!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Polished without the effort

I love finding clothes that don't require much effort to style. The blouse I bought looks polished whether I wear it with denim or tailored trousers. It's quickly become one of my favourites.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Terrific website

Terrific website with a great range of clothes. My first experience of buying here and I will be buying again. All so easy to use the website especially for a technophobe like myself.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

I picked up a pair of wide leg trousers…

I picked up a pair of wide leg trousers for work and they've been brilliant. They sit comfortably around the waist without feeling restrictive and still look smart after wearing them all day. Finding trousers that are both flattering and comfortable isn't easy, so I'm really pleased.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Dress arrived several weeks after order…

Dress arrived several weeks after order the company and customer services are poor. I will probably keep as so difficult to return. Very thin material and see through. I can’t imagine wearing out of the house. Resembles a nightie.

I did try to cancel before it was despatched but my two emails were ignored.

I was then sent an email that stated leave a positive review and Made by Jessica will give a 50% reduction. This is unprofessional and makes reviews untrustworthy.

My advice is avoid and to the company get your act together be honest.

July 22, 2026
Unprompted review
Rated 4 out of 5 stars

The ordering process was quick and easy…

The ordering process was quick and easy online.
Unfotunately I ordered the wrong size whih was a shame as the colour and material of the ladies shorts was lovely. i am going to have to think who would like them as unable to arange return, only 50% refund.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! As other users have stated the story of Jessica going off to have a baby is, utter tosh!! I have lost count of how many emails I have sent, they requested photos and the email provided will not accept the images of the shoddy quality products I received. I was told my previous review would be removed if I didn't respond to made by Jessica sending images. SCAM!!!

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

The jumpsuit was true to size and…

The jumpsuit was true to size and picture, colour was perfect. Would definitely recommend.
Only criticism, delivery took a long time and straps didn't cross over at back but actually I preferred them being straight.
I received lots of compliments when I wore on holidays

July 16, 2026
Unprompted review
Rated 2 out of 5 stars

Not a total negative

I realised this was a scam as soon as my order which was advertised as next day was then changed to 28 days and from Hong Kong not London. I requested cancellation and after many emails of being offered discounts and being told the order was in its way I said it’s not good enough they’d had my money for. 2 weeks no order received and I got a full refund the next day so I can’t give a totally negative review as I didn’t receive any goods and I did get my money back so be persistent

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam wouldn't…

This company is a scam wouldn't encourage anyone to buy from them.Received my dress but didn't fit so asked how to return for a full refund...they try to give me 50%off another purchase or another size at extra cost to me.Have been texting for days to sort this out with no outcome yet.It says easy returns it most definitely is not....will never order anything from this company again.The site with Jessica standing in a boutique in London is a joke.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great value and quality dress

The quality of the garment was excellent, in particular the finishing, and it looks exactly as advertised and looks great on. It was delivered very quickly and I was able to track it in real time. Really pleased with overall experience and will buy again from Jessica.

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

Good service but the refund process was…

Good service but the refund process was not as simple as made out on the website
I ordered a jacket in a large it was too small so I wanted a refund however after a few emails Made by Jessica didn’t seem
To want to refund but what they did do was send me an XL size and told me to keep the L size instead of returning it which did work out but a cash refund was what I wanted but I suppose I did still end up with a jacket that fits me and also one that doesn’t which I am now selling on vinted

June 5, 2026
Unprompted review

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