Madebyjessica Reviews 

590
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 566 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products, noting items often look as pictured and are made with good quality materials. Reviewers frequently praise the comfortable fit and accurate sizing of garments. The ordering process is also often described as easy and straightforward. However, some customers noted significant issues with the return policy, often being asked for photos to prove ill-fitting items before returns were accepted. Many were dissatisfied with product quality, reporting cheap materials, poor construction, and items not matching website descriptions or colors. Additionally, some experienced misleading website claims, extended delivery times, or even missing orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers express... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick arrivals and... See more

Return policy

Customers had negative experiences with the return policy, with many reporting difficulties in obtaining... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its ease of use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When they receive an order they need just to Acknowledge order and not subsequently bombard with emails about despatch but never any indication of when would arrive. Worrying and extremely annoying.... See more

Rated 3 out of 5 stars

Slow to deliver but maybe there was a stock issue. Returns are expensive if your posting from the UK. Customer service helpful albeit slow.

Rated 3 out of 5 stars

Lovely dress but fabric isn’t cotton and came up too small for me around the bust so I would say buy the next size up to what you are normally. Hassle to return for full refund Sue

Rated 4 out of 5 stars

This was my first time ordering from the store so I only chose one item to test the quality. The skirt arrived looking exactly like the photos and felt comfortable around the waist. I’m now tempted to... See more



Contact info

3.1

Average

TrustScore 3 out of 5

590 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.1

All reviews

(590)

580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a first order worth repeating

This was my first purchase from the store and it definitely won't be my last. The ordering process was simple, communication was clear and the clothes lived up to my expectations from the website.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM don't use this company

SCAM don't use this company. They do not refund their clothes are terrible. I ordered summer dresses for work they were see-through. I jumped through their ridiculous hoops to send it back paying tracked, only for them to offer vouchers. I said no a refund several times in reply to their emails. Now they're saying their systems aren't working to do the refund. They take weeks to reply when they do it's a ridiculous response another question to delay. It's been months and still no refund I'm obviously not going to see it again. So warning everyone not to use them. Thieves.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, kept up to date with the progress of the goods, right through to prompt delivery.
Blouse is lovely, beautiful colour.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

I received an update regularly while…

I received an update regularly while waiting for delivery. The packaging was good and the package arrived intact. Unfortunately the quality of the dress was dreadful and I am in process of getting a refund. This is not straight forward. I would not recommend this company.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely dress, silky material & washes well.

Very easy ordering, good pricing & very well made. The material is silk like & washes really well. The sizing is accurate. Good updates on delivery, although my one 'niggle' was the length of time delivery took (almost 2 weeks), although it was free delivery. Overall, I am very happy with my purchase.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

You won't be disappointed

I ordered two dresses, took a bit of time to come, but once arrived I realised why, these dresses are handmade to a very high standard, and quality very good.
Highly recommend, just order in plenty of time of date you need them,you won't be disappointed.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I was kept informed of my delivery at…

I was kept informed of my delivery at all times. Staff paid attention to details, items delivery on time and well packaged, quality perfect product, also true to size, materials are soft and well designed,.

Good quality design and fabric great.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn't familiar with the store before…

I wasn't familiar with the store before ordering but decided to give it a chance because of the sale. The clothes looked exactly like the photos and the quality genuinely surprised me. I'll definitely keep an eye out for future collections.

July 11, 2026
Unprompted review

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