Made Personally Reviews 202

Went above and beyond for us as a company when we were let down by another firm for custom pyjamas.

Cannot thank them enough.
Communication was fantastic.

Ordered a pair of Paw Patrol birthday pyjamas for my 4 year old grandson. I didn't think they were going to arrive in time, so I contacted the seller. They couldn't be more helpful. They completed my order and sent it 24 hour tracked, so I received it in on the day it was needed. The pyjamas are lovely quality, and the design is perfect, just what I wanted. I couldn't be happier and my grandson was thrilled. I would definitely order from here again.

I purchased back in December- still not recieved my item or any correspondence. Worst company do not buy!!!!!

I placed an order on 15th Jan, with an estimated dispatch given of 20-22nd Jan. I emailed on 2nd Feb to enquire as to my orders whereabouts, and Whatsapped on 9th Feb asking the same. No response received, so disappointed!! I have no idea where my order is but feel like my money has been pocketed and it may never arrive.

* UPDATE - Upon seeing my review the seller has since Whatsapped me and dispatched the product that same day. It is a shame I had to leave a review before getting any kind of response. I appreciate small businesses are busy, but customer communication is so key. I wouldn’t have had any issue with a delay had I received some form of communication. I will consider updating my review upon receipt of the product and appreciate finally getting some response.

Terrible service ordered a present for my granddaughter for her birthday never dispatched in dates shown when I complained she said she’d do everything to get it here on time so now I’ve got a distraught granddaughter who only asked for this present so now I feel I’ve let her down I’m pretty sure she is ordering the stuff off Temu or SHEIN and marking the price up as she has no control over delivery times so save yourself the bother and don’t get scammed don’t go anywhere near this place or you will be frustrated and furious like me look and read at all the reviews I’m not alone one again thanks for ruining what should have been a happy occasion came back with that weak reply below if only your orders came as quick as your replies to negative comments the 24th it entered processing which it still is on the 6th how long does a fridge magnet take 25%of your orders are negative on trust pilot not the made up ones which you can’t put on your website I’d be embarrassed by that once again thanks for ruining my granddaughters birthday

Excellent! Had a wiggles themed T-shirt designed and made for my little ones 2nd birthday. Arrived in time and he was over the moon. 10/10 highly recommend 😁

Excellent quality !! Thankyou so much x

Had 6 matching pairs of pjs made by Made Personally for New Year. Everything was easy and quick. The customer service was exceptional. I had lots of questions, that were always promptly answered. I got to see and agree my design before the pjs were printed. Delivery was tracked and quick. Finally, the quality of the pjs was 10/10, lovely and soft.

Absolutly over the moon with my daughter’s birthday pyjamas. Good communication and quick delivery. Thank you!

Bottle bought for my 3 year old grandchild faulty after 5 months use in the home. The inner flask separated from the outer casing making it impossible to open the bottle and, therefore, rendering it useless. No customer service, said it was too old to be replaced, suggested I should be able to sort it myself. Do not touch with a bargepole unless you want a very upset child!

Perfect gift for my niece who is absolutely mad about K-Pop Demon Hunters. Lovely quality and colour, great fit, she was thrilled. Arrived in good time for Christmas and the seller responded quickly to a query regarding despatch. Would definitely buy from this seller again.

Quality product that exceeded all my expectations. Undeniably organic cotton and with an extremely high-quality pattern. My child and I are incredibly happy with their new pajamas with their favorite characters and personalized name on them😍😍 My sincere recommendation💖💖💖💖

This business it’s a complete joke! I have ordered two t-shirts for my twins in September 2025. Never received the t-shirts or refund. Customer service is terrible. The owner has a terrible attitude, it looks like a one person business. This business has to be
reported and look into it as a scam.
As I see from the customer reviews, I am not the only one. Clearly, there is enough time to reply the reviews but can’t find time to fulfil orders on time.
Terrible, terrible! Shame on you, stealing people’s money.
These are complete lies! I did contact you over WhatsApp about the order, and you said that these dates are estimates and once the order is sent I will receive an email confirmation. I have never received an email that the t-shirts are sent, not in the spam either. So don’t make yourself a victim. And you are a scam. No products no refund, no email, no reply, nothing. How can you be soo impudent, claiming you have sent the t-shirts. This is appalling!
And I will report your business as a scam website!

Disappointed beyond words. I placed an order for personalised Christmas pyjamas in November. They have not arrived and it is now Christmas Eve.After making contact with the seller she said it was a printing issue and my order had been missed. She has made no effort to offer express shipping or any resolution instead stated that she is very busy. Okay don’t take on more work than you can handle! She had 12 days to make and send these pyjamas from when I contacted her. She has since not replied to any of my messages no refund has been offered. It has really put a damper on Christmas as I was a returning customer. Last year for my baby’s first Christmas I purchased pyjamas for the entire family. So only needed the bigger size for my little one this year. We now have no matching Christmas pyjamas and I can’t take the family photos of us all matching the same as last year for my child’s second Christmas!!!

Absolutely beautiful pajamas! I messaged with a bit of an unusual, custom pajamas request right before Christmas for my toddler's birthday just after Christmas and Made Personally managed to squeeze me in and they arrived within a week! They're such lovely quality, and they also had so many choices in base colour/pattern too. Really great communication and so helpful! Thank you so much - will definitely be ordering a personalised bottle in the future! Merry Christmas 🎁🎄

Turned out great! I gave a very basic description of what I would like printed and what she came up with looks really lovely! I’m very happy with my purchase. Also helped me track down the parcel during the busy Christmas period and luckily they’ve arrived in time for Christmas.

AVOID! Ordered a tshirt on the 5th December as a Christmas present. Informed today that it won't be dispatched until 30 December. Requested a refund and was told that I only had 24 hours to cancel after placing the order. This is legally incorrect. I have instructed them to issue my refund as per UK Law, but I suspect they are a scam company so will not give me the money back. AVOID AVOID AVOID

Edit as I can’t reply to sellers message: taking 25 days to ship an order is absurd and IS NOT CLEAR AT ALL on your website, if you are not a scam company then I will be expecting my money back. Thank you

I placed my order on the 23rd November and got the confirmation email which said that it should have been dispatched on the 28th. I emailed on the 6th December to get an update...no reply. So I sent a whatsapp message on the 10th..no reply.
I appreciate that at this time of year things take longer than usual and I'm fully prepared for this but it's a bit worrying (and frustrating) that they don't reply to any emails / whatsapp messages.
I just need to know if I'm going to receive the order in time.

Update (04/01/25): The company did reply to my message (it's a shame that it took a review on Trustpilot to make this happen). I still don't have my order and the communication remained terrible.

Reminder: I placed my order on the 23rd November, I needed the order for a birthday gift for the 16th December - the company was aware of this.

I messaged a few times all of which were ignored until I wrote the review on Trustpilot.

The gift didn't arrive by the 16th (and I wasn't made aware that I wasn't going to receive it) but I managed it by using a Christmas gift for the birthday with the plan of using the order for Christmas. I chased again on 17th December (Wednesday the week before Christmas) but message was ignored. Chased again on the 22nd (Monday of Christmas week) and was told I wouldn't receive the order until after Christmas.

I've asked for a refund as the gift is pointless now.

The whole process has been really stressful - It could have been managed better through just communicating. I get that the there might be one person trying to manage everything but, that really is your problem to sort.

Such a great company find! My 13 year old son has been obsessed with lighting McQueen since he was a toddler but because he is 6ft I struggle to find anything that fits. When I came across this website that offer adult sizes I was over the moon! I ordered an adults size small for him which just about fits him so I will definitely order this again in a bigger size in the summer when he outgrows it. The quality was superb and the jacket looks very cool. I'm so happy with this item.

Really easy to order, select design and name, 100% cotton with fantastic print, definitely recommend, fast delivery too.