Made Personally Reviews 202

Received T-shirt in timely manner. Very pleased with item which was as described. Would definitely recommend buying from this site again.

Great service and product especially loved the personalised sack highly recommend

Avoid this company if you don’t want to part with your money!!!!
Shocking customer service and just rude!
I ordered my daughter PJs for her birthday on 24th September 2025 and asked for a specific date for them to arrive (albeit a little ambitious on my part) and I still haven’t received anything to date (including a refund)
I sent an email asking about my order on 11th October and received no response. I then sent a what’s app message on 16th October and from the reply was a ‘technical error’ was the reason I’d receive no update on tracking details but nothing about where my order was. The message then went on to ask if I wanted to amend the PJs to Christmas one (as I’d asked for a refund as my daughters birthday had now passed) 😳 clearly admitting the ordered hadn’t been dispatched!!!!!!
My messages were then RUDELY IGNORED for one week until the ‘owner’ replied again stating how difficult it is running a business by herself …… refused a refund yet again as the T&Cs state 24hours- yet her T&CS state nothing about accepting orders and taking payment off people and keeping the money without sending the product!!
Reporting her to trading standards as after reading reviews I am not the only person she has done this too! AVOID!!

Update- from company response
I HAVE NOT RECEIVED A REFUND FROM THIS COMPANY AT ALL- LIARS!! I am actually in shock someone can actually lie about this! The last message I have received from this woman states
“ I typically cannot offer a refund, as per the terms and conditions refunds must be requested within 24 hours of ordering. I have already incurred processing costs on your order as when the order is due to begin processing this all happens automatically”
Yet now she is saying she has issued a refund to me after this same message???! Liar!!

We bought personalised pjs for our twins back in the summer from made personally. Fantastic quality pjs. They are the ONLY style my boys will now wear! They are so soft and high quality. They were sent very swiftly and the print quality is also fantastic, even after many many washes!

A huge thank you for such amazing customer service!
Firstly I panicked reading the dispatch date as the delivery date (my error!!)
The company went out their way to make sure I still got my gift in time!
Such great quality and printing work was so well done!
One happy mummy and one extremely happy 2 year old!
I will definitely be ordering again in the future!

We love our lapland hoodies. Very comfortable and lovely fit from Made Personally.

Thank you love them ❤️❤️❤️

Fantastic quality and fast delivery. Would order again, was very pleased with my order.

⭐️ 1 Star – Extremely Disappointed and Frustrated with the Service

I placed an order for a personalised T-shirt on 27th September, well in advance, and messaged the company to ask if it could be sent before 7th October, as I wanted to bring it with me to a holiday in Spain so I can give it to my son in time for my grandsons birthday. They replied saying dispatch would be between 2nd and 7th October, so I trusted it would arrive in time.

However, it did not arrive in time for my trip to Spain. When I returned from my trip on 14th October, the T-shirt still hadn’t arrived. I contacted the company again and was told my order had been put on hold — with no explanation — and that they had emailed me, which they hadn’t.

I replied immediately asking that, if they couldn’t dispatch within 48 hours, they should cancel the order, as I now needed to send the gift to Switzerland (where my son and grandson live). By 19th October I still hadn’t received a reply, so I chased again. On 21st October they informed me the item was “in print,” even though I had clearly requested cancellation.

Despite this, on 23rd October I received a message saying the order had been dispatched anyway. I then said I would be returning the T-shirt, only to be told that personalised items cannot be returned.

When the item finally arrived on 27th October — a full month after I ordered — it wasn’t even personalised as I had requested. I had asked for “Dylan 6”, but they printed only “Dylan”. When I contacted them about the error, they admitted they had decided to change the personalisation themselves without informing me. They have said they emailed me (which they didn’t!) and when I’ve asked them to show me the email, they have failed to present said email.

This is completely unacceptable. You cannot alter a customer’s personalised order without their permission, especially after such poor communication and repeated delays. The order missed the occasion entirely, and I was left with a product I neither wanted nor approved, and the company are refusing to give me a refund even though this have admitted to changing the product I ordered without my permission!

Overall, the experience was extremely disappointing from start to finish — poor communication, missed deadlines, and a lack of professionalism throughout. I would not recommend this company and will not be ordering from them again, and I don’t recommend you do either.

I saw there advert on Facebook so I went into the site to see what they had . Which I found very easy and customer friendly to use .
I chose the t-shirt I liked had my granddaughter name and her age add to it
Delivery window was shown to me
So I purchased the top ..
And it’s arrived dead on the day they said. Royal Mail sent me a email the day before telling me a time slot and also it arrived within there window too . She’s taken the top out of the bag and won’t take it off
There off for a family meal and still won’t take it off ….
Again thank you guys and girls for making a 8years old girls day
Regs Glenn

Ordered a water bottle for my daughter, i had to keep chasing the order as they were very busy. When it arrived it was beautiful and my daughter was pleased, however a month after using it broke. I contacted made personally via whats app twice and email and never recieved a response. Customer service was terrible

Lovely pjs really good quality and the customer service was 10/10 Thankyou can’t wait for my baby to wear them for her birthday. Thankyou again

Customer service was great throughout. There was a small hiccup getting the delivery, but this was on the courier not the seller, and it was resolved really quickly. When it arrived, the t-shirt looked great and was rally good quality. Would definitely buy again.

Very impressed with the quality, have got these types of pyjamas for my son every year but by far these are the best ones. Took a little longer for delivery so definitely order in advance but you're told this when ordering. Really amazing!

I ordered these fabulous personalised named Santa stockings for my grandkids. Minecraft for my grandson and peppa pig for my granddaughter. They exceeded my expectations when they arrived. Great size, will hold alot of presents . Great keepsake. Highly recommend!!

Great designs and colour options, the seller was quick to email me back and was very reassuring, going the extra mile to send me pictures of jumper colours so I could see what they actually looked like. My order arrived within the time I needed which was great. The product quality was high quality and great Value. Thank you very much 🤩

I ordered a mug for a little boy who'd broken his arm.
I had a few issues with postage delays, but I whatsapped the company and replies were prompt & explained clearly re the the issues. Each time I messaged regarding arrival of parcel, I was informed of when parcel would arrive.
So even though a few hiccups.
I would definitely use this company again, as they were honest & helpful.

I placed an order on the 16th September for a personalised paw patrol t-shirt for my son's birthday which basically never arrived. As the date was getting closer to my sons birthday, I messaged the seller to ask when it would be despatched. The communication was appalling but when I did get a response, I was reassured that it was going to be despatched the following week, which it didn't. If I knew I was going to have this issue, I could have ordered elsewhere but because of the reassurance that it would be ready in time, I didn't and still placed my trust in the seller. Afew days before my sons birthday, which was over 3 weeks after I had initially placed my order, I received a message to say 'there was a fault in the print design' and couldn't send my item. If this was going to be a problem, why not inform me before this time so I could have made alternative arrangements.
It ruined my son's birthday who asked me if he could have a paw patrol t shirt for his birthday and I didn't have one to give to him. Not only that, I was on holiday at the time while I was trying to chase up the progress of my order every day so it could be delivered in time so it ruined my holiday as I was dealing with this issue at the same time. I requested a refund and it is now the 16th October, a month later from placing my order and I still haven't received it. I contacted the seller twice to ask when my refund will be processed and my messages have been ignored.
I have always ordered from small businesses in the past and other companies and I have never experienced anything like this before. I have never given anybody a negative review before but I felt it was important to share my experience. I will not be ordering from Made Personally again, nor would I recommend them to anyone else.

If I could leave zero stars I would, it’s been 3 months since I placed my order and I haven’t received the item or a refund despite me continuously chasing. I don’t normally leave negative feedback and don’t like to impact small businesses but I believe all customers should be aware of the issues I’ve faced so they can make an informed decision before using this company.

I placed an order for a personalised Thomas the Tank Engine water bottle on 27th June with an estimated dispatch date of 2nd-4th July which I naively assumed would mean delivery before 9th July in time for my nephews birthday. I sent a WhatsApp to them on 7th July to which I received a prompt response stating the dispatch times are only an estimate and that she was running behind with orders. She said she would get it on its way to me as soon as she could.

I then received an email on 13th July asking me to confirm the name I wanted on the bottle as apparently I hadn’t added any personalisation, I remember writing the name I wanted on the order but replied promptly to the email confirming the name. The email stated she was processing my order so I assumed the item would arrive soon after that.

On 28th July I sent a WhatsApp asking for an update which went ignored, it was sent out of hours as most of my messages were as I’m a single mum of a 3 year old with a full time job so the only time I get to myself is after 7pm. This isn’t really relevant but the seller seems to always reply to negative reviews with comments about out of hours messaging being a main component of why orders are late and communication is missed. I sent another WhatsApp on 4th August and again on 13th and again on 18th, all were ignored. Another excuse for the lack of communication will be that the seller was on holiday between 7th and 14th August which explains ignoring one of my messages but not the other 3.

I sent a message through the website contact form on 25th August asking for an update and finally got a response where I was fobbed off with another excuse, this time it was there had been an issue with her putting items in the wrong order on her system so my order was still pending. I gave her the benefit of the doubt and was told she would send the item as soon as she got more stock.

On 16th September I sent another message asking for a refund as I’d had no update and still had no item and mentioned that I’d be leaving a negative review, her reply was almost instant and she assured me I would receive a refund, she would process it the next day and asked me not to leave a negative review as it would impact her business.

I emailed again on 30th September asking where my refund was as I had still not received it and yet again another excuse came, supposedly the refund was processed on 17th September and she would have to contact her payment provider to find out what the issue was. Again I was asked not to leave a negative review and told I’d be updated by the end of the day. It’s been over 24 hours and I still have no refund so I feel like I now have no choice but to leave this review.

Adding a further note to this as the seller has replied stating I have received a refund. I can confirm I have NOT received a refund and I have basically been told there’s nothing much else she can do and to contact my bank and deal with it myself. A further example of the disgraceful customer service this company offers

Absolutely amazing item, made to my request. Beautiful beautiful item

My order was delayed and, as I couldn’t find contact details on the website, I requested a refund. The response I received was brief at first, but once I explained my concern about whether my order would arrive, communication was quickly resolved and a refund was issued. To my surprise, the product still arrived; and it’s absolutely perfect. I’m very thankful and will be ordering again (with a little more patience next time!).