Made Personally Reviews 202

I was really happy with the quality of the product and how good it looked. There wasn't a long wait either which was ideal. My wee boy will absolutely love the personalised pyjamas!

Initially the customer service was great when I was enquiring about personalised pj’s as a Christmas gift, she went above and beyond to find what I needed and even made bespoke sets for me when she didn’t stick the sizes I needed. However, once the order was placed it all went downhill. I confirmed the orders via WhatsApp on 27th Nov after extensive conversations about what I wanted, and when she replied on 29th Nov I placed the order on the website as she instructed (what with it being bespoke). I doubled up on the detailed… both on the order itself, and on WhatsApp to make sure it was completely clear. I specified that I needed them before 21st December which she said would be fine, she said she aimed for 1-2 weeks. 2 weeks later on 13th December after hearing nothing I chased up the progress and was told they’d be printed the following week. I finally received them on 20th December, 3 weeks after ordering, just in time, but disappointingly the personalisation was missed off and obviously it was too late to do anything about it by that point. I messaged on WhatsApp immediately, but received no response, so sent a further message later that day but still received no response. I chased a response on 3rd Jan, still polite and even sent a ‘Happy New Year’ but again no reply! Chased again on 14th Jan with a complaint this time, and finally received a response in which she apologised but was full of excuses (a pattern I’m noticing when she replies to negative reviews!). I replied again on 23rd Jan saying that I understand she’s running the business alone and it’s a busy time of year, but regardless of that it is a business she’s running and if an order is incorrect it ought to be compensated in some way, I said I didn’t expect a full refund as I like to support small businesses but a gesture like a refund of shipping costs or a discount off of the item would be a nice gesture, but guess what… I received no reply!!! So all in all, great customer service prior to ordering, and awful customer service when something goes wrong, and this is, in my opinion, when you really see the true colours of a business… things will sometimes goes wrong, people make mistakes, it’s how those mistakes are dealt with that matters and unfortunately it seems they’re not dealt with well at the moment. I’m not saying I wouldn’t order again, the products are great and I like to support small businesses, but my expectations of the customer service would be low unfortunately.

50th Birthday t-shirts for a group of 9 people, age ranges from 8 to 53 yrs of age. Each t-shirts slightly unique to each person, all carefully adapted and printed in the highest quality with perfect attention to detail. Victoria was outstanding in her customer service and engagement, designs altered, updated and delivered above and beyond my expectations. All the t-shirts were worn with pride and stood out both in quality and their unique designs. I will definitely be ordering from Made Personally again and can not recommend the product and customer service highly enough. Thank you for giving my 50th Birthday that extra sparkle x

Absolutely gorgeous pyjamas and such good quality. I will definitely be ordering from this lovely company again. So helpful aswell when I have contacted them, they couldn't have been more helpful. Perfect personalised pyjamas.

Excellent company. The owner is approachable and very helpful to accommodate. The pjs are excellent quality and the have washed up well so far. I would definitely recommend them.

Product arrived in the set time scale, no issues at all, pjs are such a nice thick cotton material such high quality, print is amazing. Can't wait for little one to wear at end of month.

Took a while to come due to supplier issues but well worth the wait!! Customer service was great and my queries were replied to straight away. Would highly recommend

Glad I found Made Personally, I wanted to have a matching Disney jumper for myself, my girlfriend and her daughter for our first holiday away. The jumpers came out amazingly and fast delivery. I’d definitely recommend and use again in the future

Amazing service, communication was great and the quality of the item is so soft and looks beautiful, excited to see my daughters face when she sees them xx

Ordered the frozen when I wake up I'll be 4 pyjamas for my daughter and I love them. Delivery was quick, quality is amazing and I will 100% be ordering again. Could not be any happier :)

Ordered a t-shirt and pjs for my niece. Had a message explaining issues with getting the pjs so they offered an alternative and delivered all of the order on time. The fit of both items is great, my niece loves them.

The hoodies I ordered are amazing and even with a slight blip with Royal Mail Owner was always available to check tracking and update me when she could :)
Thank you so much for such a great item 🥰

Thank you for the beautiful Tshirts. You lightened our day and made it memorable. Next time I need personalised Tshirts i wouldn’t think twice to contact you.

Brilliant company! my sons 1st birthday pjs are perfect and exactly what we wanted!

Would 100% use them again!

Thank you ☺️

Daughter and granddaughter delighted with their t-shirts. Good quality and good sizing.
Prompt delivery

Easy to personalise, great seller communication, fabulous quality hoodies which made our holiday extra special!

Fantastic gift for my granddaughter, excellent product,well designed,highly recommended.well packaged

Fast and reliable delivery of a quality product purchased as a gift. Would recommend this company without hesitation.

Placed order on 2nd Dec and was due to come for my son’s 5th birthday as his personalised outfit.
Replied to one message - but read and ignored messages asking when the item would come on 13th and 14th.
If they’re struggling to keep up work orders at this time, it’s best practice and just decent to say so and apologise.
The item never made it to us, and is no longer useful as birthday passed, so I’ve messaged again today to ask for a refund. I’m hoping they will be professional enough a company to do the right thing and issue this.

UPDATE!

I have added an additional star for the fact that the item has been delivered in time for Christmas despite my concerns. Seller also got back in touch to apologise for the delay in response. Happy with the item once it came.

I placed an order on 12th November, well in advance, as it was meant to be a Christmas gift. The estimated dispatch date in the confirmation email was between 18th-21st November, which I thought was reasonable. However, after hearing nothing, I chased the order on 4th December.

The seller responded quickly, explaining there were delays with their supplier and that they hoped the order would be dispatched early the following week. On 11th December, I received an email stating the order had been dispatched to Royal Mail. However, the tracking information shows that Royal Mail hasn’t received the package, and today is 18th December.

I’ve reached out to the seller yesterday asking for proof of delivery to Royal Mail so I can try to chase them myself, but I haven’t received any reply. At this point, it’s highly unlikely the item will arrive before Christmas, leaving me scrambling for a replacement.

This entire process has been frustrating. I understand that delays happen, but proactive updates would have gone a long way.