The Mad Matter, Inc Reviews 386

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

So far so good! Sometimes requesting a custom order can be difficult. Expressing thoughts and ideas across a messaging system such as email or text doesn’t always get interpreted properly. Benjami... See more

Rated 5 out of 5 stars

We ordered two custom logo floor mats for our shop so our mechanics wouldn't track dirt into the office. We picked the Superscrape rubber mats, and the material is durable and easily cleaned. The logo... See more

Rated 5 out of 5 stars

Once again Mad Matter has come through. As a return customer, this time I ordered a mat for in front of my kitchen door. Upon receiving it and putting it down I noticed it didn't lay flat there were l... See more

Rated 5 out of 5 stars

I cannot tell you all how wonderful this company is, They bent over backwards to get our last minute order delivered to us in time for a LEED Final inspection! Not only did they make it in time, but t... See more

Company details

  1. Business to Business Service

Information provided by various external sources

Providing affordable floor mat solutions since 1992. Our Mats Will Floor You!


Contact info

5.0

Excellent

TrustScore 5 out of 5

386 reviews

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Rated 5 out of 5 stars

The website experience and excellent …

The website experience and excellent description of products with comparisons made finding exactly what I wanted easy! The mat arrived promptly and fit the area perfectly. I look forward to purchasing from Mad Matter again in the future.

December 25, 2017
Unprompted review
Rated 5 out of 5 stars

Custom Logo Floor Mats

We ordered two custom logo floor mats for our shop so our mechanics wouldn't track dirt into the office. We picked the Superscrape rubber mats, and the material is durable and easily cleaned. The logo came out perfect because Ben, our designer, was willing to work paitently with us through some changes. Overall we couldn't be happier and would highly recommend them in the future.

December 6, 2017
Unprompted review
Rated 5 out of 5 stars

I love this mat in my kitchen

I love this mat in my kitchen. I do a lot of cooking so I'm standing at the counter for long periods of time and when I got this new mat it felt like I was standing on gel or however you would like to it feels but it's great on my feet,legs and back. now I can cook with out having to sit every 2 minutes. thanks Mad Matter Michelle from Hillsborough, n.j.

November 27, 2017
Unprompted review
Rated 3 out of 5 stars

Good and Bad

Great quality products, however, description was not explicit in detailing that my product would arrive in multiple pieces.
Overall, a fair shopping experience.

November 27, 2017
Unprompted review
Rated 5 out of 5 stars

The custom made waterhog mat I ordered …

The custom made waterhog mat I ordered was exactly what I wanted. The quality is top notch and it was delivered quickly, considering it was a custom-made size. I would definitely order form the Mad Matter again and would highly recommend them to anyone looking for a well made mat.

November 23, 2017
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

Awesome Customer Service. They accidentally sent me the wrong size mat and immediately got a new one to me and the wrong one picked up with no hassle. A quick phone call and done.
Thank you again. I will be ordering again soon.

October 17, 2017
Unprompted review
Rated 4 out of 5 stars

I purchased durable yoga studio rugs …

I purchased durable yoga studio rugs from Mad Matter. They are nice! There was a problem, however....I ordered and paid extra for a "seamless" rug without the black rubber border. I contacted them immediately on their error and they shipped the correct one immediately. If that hadn't happened I would've given them a 5 star. Nice rug!

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

I needed an antifatigue mat for …

I needed an antifatigue mat for reception desk in my restaurant. Had to be specific size so called 800 number had very helpful and friendly service. Unfortunately mat that was shipped was wrong size. Instead of asking me to ship it back Mad Matter sent another one the right size and said "It was our mistake, just keep it"! I think that is exceptional service and I would be happy to refer Mad Matter to anyone in need of commercial mats

September 18, 2017
Unprompted review
Rated 5 out of 5 stars

The mat came within the time they had …

The mat came within the time they had said it would and it is a really great quality mat. It looks nice and it's heavy duty so I'm sure it will stand up to rain and snow on people's shoes. I am very pleased with this 6'x8' mat.

September 15, 2017
Unprompted review
Rated 1 out of 5 stars

SUPER THIN..AND THEY ARE NOT …

SUPER THIN..AND THEY ARE NOT 4'X6'.......

August 25, 2017
Unprompted review
The Mad Matter, Inc logo

Reply from The Mad Matter, Inc

Hi Mike,
Sorry you are unhappy with the Colorstar floor mats you ordered. I wish you would have reached out to us to make this right with you before beating us up. :) We want you happy. To be straight with you, floor mats should be thin to be in compliance with the Americans Disability Act (ADA). According to the ADA here should not be more than a 1/4" height elevation between walk surfaces and the Colorstar falls within these parameters. As for the mats not being 4' x 6', we try to let people know that due to the manufacturing process, it is rare that mats will actually have a finished 4' x 6' size. We state that on the product page to alert customers of this. That said, we want you happy. Please reach out to us and let us know what we can do to make this right with you. Just like the Ace Hardware store you run in Neenah, WI, we would like to keep you as a customer. Let me know what we can do. Thanks, Gary D. Storz - The Mad Matter, Inc.

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