Madmia Reviews 134

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their fun, creative designs and excellent quality, noting that items like socks and dresses hold up well even after multiple washes. Many people appreciate the vibrant colors and unique styles that bring joy to children and receive compliments. The customer service is frequently highlighted as fantastic, with many people describing it as responsive, helpful, and amazing. However, some people were dissatisfied with their orders, mentioning issues such as incorrect items being sent or products not matching the advertised images, particularly regarding material quality. There were also instances where customers experienced problems with delivery, including delayed shipments, lost parcels, or a lack of tracking updates, leading to frustration.

What people talk about most

Product

Consumers find the product to be positive, with many praising the unique, colorful, and creative designs,... See more

Quality

Clients share positive opinions on quality, frequently praising the durability and vibrant colors of socks,... See more

Order

Customers had ambiguous experiences with order. While some reviewers report easy ordering, great shipping,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some consumers praise fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the fantastic, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Wonderland dress and the Mickey Mouse socks as per your advert. Unfortunately the socks really do not glow in the dark. I’ve looked for an activate button thinking I must have missed... See more

Company replied

Rated 4 out of 5 stars

Placed my First order and a couple hours later my my item decreased in price. They will not pick up their phones and not accepting messages. They also are not answering text Ms. I want a price adjustm... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing kids’ socks! The quality is top-notch—soft, durable, and super comfortable for active little ones. The designs are fun and colorful, and they actually stay on the feet without slipp... See more

Rated 5 out of 5 stars

My daughter has been wearing MADMIA socks since getting her first pair as a gift in early 2023 and she still absolutely loves them! The designs and colours are so cheerful & eyecatching and they was... See more


Company details

Written by the company

Welcome to my wonderland where socks fantasies come true. Madmia socks are made with you in mind, empowering YOU to be who YOU are.


Contact info

3.9

Great

TrustScore 4 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

My girl loves MADMIA!

My daughter has been wearing MADMIA socks since getting her first pair as a gift in early 2023 and she still absolutely loves them! The designs and colours are so cheerful & eyecatching and they wash and last so well. She gets compliments on them wherever we go and she often asks to get them for her friends as birthday gifts now too.
This year we have also tried MADMIA dresses, shoes & a bag, all of which have been of the same high standard of product - comfy, colourful & happy.
I’ve already got another MADMIA bag hidden away as a Xmas gift for my daughter, which I know she will love adding to her collection.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience shopping online

I ordered three sets of socks and some bags through Madmia's online website. They arrived on time and beautifully presented. The products are exactly as advertised in the photos on the website. Recommend madmia to get the best gifts for this Christmas.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses and socks

I purchased dresses and socks for my granddaughters and some dinosaur socks for my grandson. The quality was superb I’m so happy, the girls look so amazing in their dresses and socks I’m absolutely thrilled! I will definitely be purchasing more for Christmas!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Best socks- bright, fun and quality

I have purchased a bunch of these socks and also the dresses. They are all so well made and so beautiful. They bring a smile to my daughters face every time she wears them! We often get stopped and complimented about how beautiful she looks. Long time fan!

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

Disappointed of UK. Don’t glow in the dark I ordered the Wonderland dress and the…

I ordered the Wonderland dress and the Mickey Mouse socks as per your advert. Unfortunately the socks really do not glow in the dark. I’ve looked for an activate button thinking I must have missed something but alas it’s nowhere to be seen. My great niece is sorely disappointed as this was her Halloween outfit. What say you Madmia?

October 15, 2025
Unprompted review
Madmia logo

Reply from Madmia

Hi Gay,

Thank you for your review! We are sorry to hear the Mickey Glow in the dark socks aren't glowing. It's Mickey’s arms and ears that are printed with glow in the dark paint! To activate the glow in the dark effect, charge the sock by placing in direct light.

Sunlight activates best - a few minutes in direct sunlight will get a fast glowing result. Fluorescent or incandescent light will also charge, suggested to leave in direct light or around 20-25 minutes. Please let us know how you go with this. If for any reason the activation doesn't work. We are more than happy to arrange a replacement or a refund. Thank you! 🌈🦄🌟

Rated 2 out of 5 stars

Their expensive wonderland dresses are…

Their expensive wonderland dresses are not worth the money, what you see on their ads IS NOT what you get! It’s the same quality as if you buy off Aliexpress, very disappointing, dress’s frails were not as fluffy, not as big as shown in ads. I think they double their dress skirt to make an ad. Low quality.

September 24, 2025
Unprompted review
Madmia logo

Reply from Madmia

Thank you for taking the time to share your feedback. 🌸 We take all customer feedback very seriously, and we're truly sorry to hear that you are disappointed with the quality of the dress.

We don't often receive comments like this, but your input is invaluable in helping us ensure our designs meet our customers' expectations. The dress is made from some of the highest quality, softest tulle available.

We’re more than happy to offer you a refund, or if you prefer, we can send another Wonderland Dress or a different design of your choice. Let us know what option suits you best and we’ll organise it for you 🌸 Please contact us at contact@madmia.com or Australian mobile +61 410 804 085. Thank you! 🌸

Rated 1 out of 5 stars

Bought a pair of the the black fairy…

Bought a pair of the the black fairy shoes for my daughter
She wore them to see bad guys movie in the cinema and came back
From inside they are very bad quality and i dont even know if they were used or the quality is even that bad! The inside leather got worn out as if we wore it for a year! Never happened to me with any type of shoes with my kids in the past 8 years of me buying for them shoes.

September 17, 2025
Unprompted review
Madmia logo

Reply from Madmia

Hi lovely,

Thank you for your feedback. We sincerely apologise for your experience with our Glitter Fairy boots. This is most unusual and we will be advising our factories of this issue to ensure it doesn't happen again. It may have been a faulty pair which we take full responsibility for.

We would like to refund your order or send you an alternative product from our range. Please touch base with us at contact@madmia.com or our mobile number +61 410 804 085. We are more than happy to resolve this quickly for you. Thank you 🥰💜🦋

Rated 1 out of 5 stars

CS is horrible!

I ordered 4 pair of socks and they never arrived, tracking says they were delivered but they weren’t. I contacted CS the day it said delivered, received an email three days later, asking for confirmation of address which I answered, and still no response back, it’s been over a week. I spoke to someone through FB messenger and they said someone would get back to me and still nothing. 8/5 I sent another message to FB and email mentioning they have my money yet I have no socks, I am filing a claim with my payment method but this is RIDICULOUS!

August 28, 2025
Unprompted review
Madmia logo

Reply from Madmia

Hi Denise,

We apologise for the extended delay in resolving this issue and for gaps in communication. We have been liaising with our USPS account manager to track down your parcel and find out what happened with the order.

We are also flat out with online orders, hence the delay in response. We are really sorry this has been your experience with us. We tend to reply in 24 hours and we want all of our customers to have a positive experience with us. We also use 3rd party delivery companies so we have no control over what happens to the parcel once it leaves our warehouse.

We are happy to provide a refund for your order or we can arrange it to be sent out again for you. We just need you to provide an alternative address so you receive the parcel this time. Please email us at contact@madmia.com or send a whatsapp message to +61 410 804 085. Thank you and we look forward to resolving this for you 🦄 🥰🌈

Rated 2 out of 5 stars

Would love to rate the product but I am…

Would love to rate the product but I am still waiting for it to be delivered. It was scheduled for delivery on August 4th. Just hoping I get it my Christmas at this point, since it hasn’t got here prior to school start.

August 7, 2025
Unprompted review
Madmia logo

Reply from Madmia

Hi lovely, thank you for your review! We are so sorry to hear you haven't received your order yet. We are more than happy to help locate it. Could you please send us an email to contact@madmia.com with your order number and email address used for the order so we can locate your order and ensure it arrives to you asap! We look forward to resolving this for you ❤️🌈🦄

Rated 1 out of 5 stars

I’ve contacted MADMIA EU repeatedly i…

I’ve contacted MADMIA EU repeatedly i need to return & as no return labels were sent in my order ive no way of returning it does say on the website you’ve 3 weeks & also returning is free but it’s not as easy as they state .update yesterday I received an email & a returns label & UPS came &collected the return parcel I will update how long it takes for a refund

July 18, 2025
Unprompted review
Madmia logo

Reply from Madmia

Hi Heather, thank you for the feedback. Following the numerous emails and social media messages we have exchanged, we are happy this issue is now resolved with your order being fully refunded. Thank you 💜🌟🦄

Rated 5 out of 5 stars

I absolutely love MADMIA socks

I absolutely love MADMIA socks! I’ve purchased from them nearly four times now, and each experience has been amazing. The socks are not only super fun and creative, but also great quality — they hold up wash after wash. Their customer service is fantastic too — always responsive and helpful. Highly recommend if you’re looking for something unique, colorful, and well-made!

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

My review at their site got deleted

I ordered a dress and they sent me an e-mail to write a review. The fabric of the dress was falling apart so I gave a negative review. Next time I visited the site, the review was deleted. I can only guess how many negative reviews have been deleted. Totally unprofessional imo.

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Shipped my order from another country

I orderd socks and a dress. I did not know that they were being shipped from their warehouse in Australia. Ordered on March 25th. It is now April 8th. The order says it has been stopped in customs on April 3rd. I emailed the company and no response. I called the company and the rep said it usually takes a couple days to clear. It has been more than a couple of days. I will give it one more week and then I am calling my credit card company. I will not be ordering from them again.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Order was great

Placed an order March 13th and it arrived March 21st . My 3 year old loves everything we bought a dress, socks and the clear shoes which were so cool so she can see her socks.

March 21, 2025
Unprompted review
Rated 4 out of 5 stars

Ordered a pair of socks on 3/3 and they…

Ordered a pair of socks on 3/3 and they shipped the next day but it’s 3/20 and I still haven’t received them. Contacted the company and was told to wait a week and call back so I did then the representative created a missing package inquiry and then my package supposedly showed up in Puerto Rico a week ago. However, I still haven’t received them and now they’re not answering my calls or emails!! Poor customer service!!! BEWARE!!!

*******Update: I finally received my order on 3/21 a few days after my review, so I changed my review from a one star to a four star. I also got a phone call saying that their phone system was down the day I was calling? Despite it being a shipping error I just needed to vent. Anyhow, they ended up refunding my shipping cost and I must say……THESE SOCKS ARE EVEN MORE BEAUTIFUL IN PERSON THAN IN THE PICTURE!!!

March 2, 2025
Unprompted review

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