Further to my previous review when my paint hadn't arrived after six weeks, today I received the paint. I feel that deserves better than one star. It seems they use Royal Mail to deliver, which is a p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just received my touch up paint today…
Just received my touch up paint today having waited six days for it and that was paying for postage wouldn't have minded if I wasn't paying the postage to find that I had half a bottle of lacquer where it's had leaked all over all the bottles were very sticky to touch very disappointed will not be using them again I will go elsewhere
Paint arrived damaged (tin opened paint…
Paint arrived damaged (tin opened paint spilt)
Despite sending photo evidence to them they offed no practical solution, also they actually sent me the wrong colour !!!!
Very poor service, spend your money elsewhere.
The company is very irresponsible…
The company is very irresponsible idiots. No commitments, no updates
Madpaints were superb
Madpaints were superb! Emily's customer service was excellent. Hard job matching the paint of my daughters car, weird MG3 colour, but Emily got the colour scanned and mixed within 20 minutes of me being there. Job Done!
Paint was great
Paint was great, Emily in the office was really helpful in finding a perfect match for the vehicle! Would recommend for anyone looking to touch up their vehicle!
Absolute jokers
Absolute jokers
Asked a question about the paint to their sales email and followed up when they didn't reply. Still got completely ignored. Glad that sales team don't work for me!
Imagine if you actually had an issue and needed help.
Off to their competitors I go.

Reply from Madpaints
Never received paint and couldn't get…
Never received paint and couldn't get hold of them had to get my bank involved
Avoid company!

Reply from Madpaints
MAD paints are mad and crazy nuts.
Firstly this title given trustpilot will say not our terms and conditions n not post this review. This made paints is fraud mostly they take the payment and feeds their family even 8 days the product is not listed when ordered and when enquired this mad crazy paint without getting customer confident cancelling the order without refunds and when toll putting case for fraud. They started to reply. They are there to make fraud so please donbuy the paint. Or any product. Cause first of all Emily Rayson Administration of mad crazy paint is sleeping god knows where.
Received my touch up paint 👎
Received my touch up paint. The colour is nothing close to what it should be.

Reply from Madpaints
don't use
This company has been terrible to deal with. They sent me the wrong paint, mistakes happen, and I understand that. But I’ve now sent them four emails, including photos, and they’re still insisting the paint is correct when it’s clearly the wrong colour.

Reply from Madpaints
Great product
Great product. Ordered to touch up some stone chips on my car. Was unsure what product to use and the team explained all the products. Came quickly and great colour match, would recommend to anyone.
Very helpful and professional
Very helpful and professional. They wanted to get the colour code correct for my rare bike so they kept in touch confirming details before sending out the paint. Packed and delivered well. Paint cans labelled and numbered in sequence for correct application. I would definitely use them again.
Perfectly satisfied
Arrived on time. A good colour match and goes on well as long as you follow the instructions (yes, I actually read them). I will confidently use them in the future sand recommend them to others.
Perfect match even with older vehicles
Great company,
I have ordered multiple times from mad paints and the match of the colour was perfect. One of my orders was paint for a 2001 car and even with on a 25 year old car the match was 100%, couldn’t see the difference whatsoever. Highly recommend
Quick delivery and good paint
Spray cans came quickly and did great job. Used to cover scratches for selling my car. Thank you 😊
Great service and brilliant products
I was pleased with the paint match
I was pleased with the paint match. If i had to be critical, i found that even though i was shaking the can often during spraying the nozzle blocked and i had to stop and clear it.
Purchased paint’primer and lacquer to…
Purchased paint’primer and lacquer to repair scratches on door and rear arch gave paint code and registration etc, sent just black paint my original paint is black with sparkly fleck in it,really looks crap now would not recommend them at all really dissatisfied customers
I've used Madpaints twice.
I've used Madpaints twice.. Once for a touch up pen set for a tiny fix on my car, and once on a spray kit for my friends car.
Each time it was sent out and received very quickly and was the exact colour requested.
No issues and no need to contact afterwards.
Details on application (especially for the touch up pen) were useful.
Great little touch up and repair paint
Great little touch up and repair paint. Easy to apply and polish when dry. Colour match is perfect under all common lighting conditions. Very handy for today's challenges.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







