I like the products, don't love the pushy nature of the site to get bundles (and often). Also, the rewards program is misleading: you earn points, you get $$ taken off your total, but only up to $20,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
Company replied
I have been using get dreamy for 6 months or so and I have also had Gastric Sleeve surgery 5 years ago. With having the surgery I had alot of loose skin, and with get dreamy in was able to tighten th... See more
Company replied
First time purchasing products from this brand; I wasn't a fan of the skin-tightening product. It has a really disgusting, potent smell, which put me off using it. I also didn't see any initial resu... See more
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Company details
Written by the company
With MAËLYS, your body will get the attention it deserves. Here’s why: We take science seriously, and it looks like you do, too! We create products that are clinically tested and packed with powerful, hyper-targeted ingredients to deliver real, visible results.
Contact info
251 Little Falls Dr, 19808, Wilmington, United States
- customerservice@maelyscosmetics.com
- maelyscosmetics.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The products are good but the customer…
The products are good but the customer experience is not it took months for them to cancel me after they took lots of money when I had canceled it. I will not buy again
April 8, 2026
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
I love all the Maelys products I tried
I love all the Maelys products I tried! They have great customer service too! I really wish the B-Foxy would come in a jar!!
May 10, 2026
Unprompted review
Reply from MAËLYS
We are thrilled that you’re loving the products and had such a positive experience with our customer service. Providing great results and great support is what we’re all about! 💖
Amazing service & products
I love the products & customer service is just as great! Anytime theres an issue theres always a quick response & resolution to follow. The products definitely do what they say there going to do.
May 10, 2026
Unprompted review
Reply from MAËLYS
Thank you so much for your feedback! Our team is always ready to help. 💖
Ive been using maeleys products for…
Ive been using maeleys products for years! They truly work and the confidence boost is priceless!
May 9, 2026
Unprompted review
Reply from MAËLYS
That is exactly what we love to hear! ✨ Being a part of your routine for years is the ultimate compliment. While we’re thrilled the products are working for you, hearing that they’ve given you a priceless confidence boost is the best result of all! 💞
I love not only Maelys products, but I love the company, too!
I love not only Maelys products, but I love the company, too. They WANT feedback and listen to us. I’m in love with Get Taut, Get Dreamy and Get Up. I love all their products, but those are my favorites.
May 9, 2026
Unprompted review
Reply from MAËLYS
We love you too! 🥰 Thank you for being part of our amazing community! 💟
Love Maelys
I’ve bought so many different products from Maelys and so many of them have made their way into my daily routine. The quality, fragrance and results are what keep me coming back. I’m always excited when they launch new products and will continue to try whatever they come up with! (Not to mention the fact that their customer service is the best I’ve ever experienced, seriously could not recommend enough)
May 9, 2026
Unprompted review
Reply from MAËLYS
We are so honored that so many of our products have earned a permanent spot in your daily routine. Knowing that our quality, fragrance, and results keep you coming back is exactly why we do what we do! 💖
I love Maelys products
I love Maelys products. I have used over 15 of their products and am always happy with my results. I use about 4-6 of their products in my daily self care routine. I will always be a fan!
May 8, 2026
Unprompted review
Reply from MAËLYS
So happy you love it! Thank you for being part of our amazing community! 💖
I started using Maelys about a year…
I started using Maelys about a year ago. I love every product I have tried. Their products show the results that are clinical proven.❤️❤️❤️❤️
May 1, 2026
Unprompted review
Reply from MAËLYS
We’re honored to be a part of your daily routine. 💞
MAELYS has some of the best customer…
MAELYS has some of the best customer service around. Quick to respond with reasonable solutions. The actual products are high quality and pretty effective. I’m a happy customer
April 16, 2026
Unprompted review
Reply from MAËLYS
It’s great to hear that our team provided quick solutions and that our products are delivering high-quality results for you. Thank you for being such a valued customer! 💖
I’ve been using maelys products for…
I’ve been using maelys products for about a year after using a good bit of weight. I love them. There’s been a noticeable difference in my skin. Customer Service is amazing!
May 8, 2026
Unprompted review
Reply from MAËLYS
A huge congratulations on your weight loss journey! We are honored that our products have been part of your routine for the past year and are helping you see such a noticeable difference in your skin. 💞
I love all their products and have been…
I love all their products and have been using them for a few years now. Whenever I see anyone that says they want to "feel better about themselves" I instantly recommend Maelys!
May 8, 2026
Unprompted review
Reply from MAËLYS
That is the ultimate compliment! 🥰
I’ve been using MAELYS products for…
I’ve been using MAELYS products for several years now. I couldn’t be happier and trust this company with the results I’ve seen so far
May 8, 2026
Unprompted review
Reply from MAËLYS
We’re honored to be a part of your daily routine. 💕
I really like the liquid collagen,Get…
I really like the liquid collagen,Get dreamy and Mood and Metabolism
May 8, 2026
Unprompted review
Reply from MAËLYS
Thanks for the feedback, so happy you love it! 😍
I’ve been using MAËLYS products for a…
I’ve been using MAËLYS products for a while now, and overall, I’ve had a really positive experience. What initially caught my attention was their focus on firming and smoothing the skin, especially in areas like the stomach, thighs, and arms.
Overall, I think MAËLYS is worth trying if you’re looking for skincare that helps improve the appearance of firmness and texture. Consistency is key, but if you stick with it, you can see real improvements.
January 8, 2026
Unprompted review
Reply from MAËLYS
That is spot on! ✨ Consistency is truly the secret ingredient when it comes to seeing those real improvements.
Maelys user for about a year
I have been using Maelys products for about a year now. I am not disappointed with any of their products. Having sensitive skin, I am not irritated by any of their products. They smell wonderful and makes my skin feel silky and look amazing.
September 8, 2025
Unprompted review
Reply from MAËLYS
That is so wonderful to hear! ✨
OMG this product
OMG, it has been 6months since I have been using the dreamy products. I went from wearing a size 15 to wearing a size 10. I am amazed. I will not stop using this.
May 6, 2026
Reply from MAËLYS
Keep glowing! We’re right there with you! 💖
Products don’t work and they stick you…
Products don’t work and they stick you with a have the subscription I wouldn’t recommend to a dog
May 5, 2025
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to provide more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
I love all the Maely’s products
I love all the Maely’s products. I use over 5 different ones! None of them disappoint!! They work and smell amazing!!!!
February 2, 2026
Reply from MAËLYS
Thanks for the feedback, so happy you love it! 😍
do NOT subscribe- it’s IMPOSSIBLE to cancel!
I subscribed to 2 products I was told were wonderful. They weren’t. Tried to cancel on the website. No luck. Emailed. No response. They continued billing my credit card. I cancelled the card due to the repeated attempts to bill my card. They SOMEHOW billed my bank. Went back to the website- it still showed subscribed. Tried AGAIN to AGAIN try to cancel. Even though I’ve jumped through all the hoops, the subscriptions still showed active. This is fraud.
April 22, 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
This is 100% a scam
This is 1000% a scam! Do not do the try before you buy, it’s not real. My review on the product I received would’ve been that it didn’t do what they said but it was a good smelling and soft lotion…. However, I did decide to return it because it didn’t do what I had hoped, was kind of expensive for a regular lotion, and my boyfriend was getting headaches from the smell. All valid reasons within the advertising of “can return within the time frame for any reason.” I gave the product a good shot but ended up submitting a return for it a few days before the trial ended. The next day after submitting the return I dropped it off at UPS. A few days after I dropped it off I got notified that they charged me so I reached out for help. They said I needed a receipt to prove I dropped it off… I placed it in a drop box so I don’t have a receipt. Some time passed and the package arrived at their facility. But they told me because it arrived after the return window (again not in my control) they can only offer a store credit. I am going to be stuck using their below average products and my money going to a shitty company. If any of the 5 star loving this company people want to buy my products off of me I would be forever grateful!
May 4, 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
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