Mafalda Reviews 

Beautiful shoes, great customer service.

The shoes are superp quality and really comfortable. I love that this have this really unique, one of a kind design aesthetic too.

Mafalda shoes are beautifully made, comfortable and beautifully designed. I love my pairs and wear them on repeat. Love Mafalda!

I love Mafalda shoes, I have 5 of them! The style is so unique and I am always complimented when wearing them <3

I love the quality of Mafalda's shoes and their designs.

Customer Service is fast, efficient and very helpful.

I am a fan!

I had a great experience with Mafalda!! The return process was smooth and hassle-free, which made me feel confident in my purchase. The customer service team was fantastic—friendly and helpful every step of the way. Plus, the quality of the leather is outstanding; it feels soft yet durable. I’m really impressed and will definitely be shopping here again! Thank you!

I recently visited Mafalda and purchased a pair of shoes, and I am beyond happy with my experience! The shoes are incredibly comfortable, offering great support and cushioning—perfect for all-day wear. What really stood out to me, though, was the wonderful staff at the shop. They were friendly, attentive, and really took the time to help me find the perfect fit. Their knowledge and customer service made the whole shopping experience so enjoyable. I’m already planning my next visit and would highly recommend Mafalda to anyone looking for both comfort and excellent service!

I love the wide range of colors at Mafalda! The selection is vibrant and stylish so I can find a pair to match any outfit. Highly recommend for anyone looking for variety and great style!

It is 17th January 2025 and I am still waiting for £436 to be refunded to me from the order I returned to Mafalda on 5th December 2024. I emailed to chase this refund and provided the Royal Mail tracking and picture to show the boots/shoes were delivered on 9th December. At that point I was condescendingly informed that the order had been delivered to a neighbouring shop (although RM said they posted a card to Mafalda letting them know), and that neighbour hadn't given them the boots until January 5th, nearly a month later. No apology. No expedited refund in the face of a potential accidental miscommunication at their end. They clearly could not care less about something they thought was nothing to do with them or their business.

After explaining how none of this was their fault or responsibility, and exhausted with the sheer insult of having to talk to their wretched customers, Mafalda emailed me "Yet, as a sign of good faith, I'll try to speed up the process and refund you in the next few days". That was six days ago. Still no refund.

I didn't expect 2025 to begin with an email battle to get £436 pounds of footwear I returned 6 weeks ago to this company refunded to me, but here we are. Do not recommend.

Update 23rd Jan
Well, it's only gotten worse. Mafalda didn't refund within "a few days". They didn't even refund within the 14 days required by law that they said they would in their Jan 5th email either. I received the refund for only one pair of shoes on the 21st of Jan and I still have no refund for £247 pair of boots that they say they received. Mafalda have had my money now for 63 days and have stopped answering my emails. I'm having to go through the credit card to claim back my money and will definitely be filing a complaint with trading standards. Absolutely avoid this unethical and unprofessional company who should not be in business.

20 Feb update: In the interests of being fair, here’s the last update and end to the saga. 50 days after I returned my order to Mafalda, 19 days after they said they received it, and 5 days after the UK legally requires them to refund customers, I FINALLY got my refund. I emailed them asking them where the remainder of my refund was on Monday 20th of January was and did not receive any email response from Mafalda at all until 24th January. At that point they were over the legal limit for refunding a customer and hadn’t replied to my email for 4 business days. To be fair to them, they sent their first decent, apologetic customer service email on the 24th of January but by that point I was just over the entire experience and exhausted trying to argue for my money. Perhaps they’re just super chill and being on time with refunds is uncool, or £436 is no big deal to them, but they clearly don’t understand what all the fuss was all about and the way they do business made me think I was never going to see that money again.

After purchasing a beautiful pair of boots online in the sale as a gift for my wife, it was clear they were unfortunately too small. I requested a refund on the 13th June and was immediately denied, citing Mafalda’s “final sale” rules. I was offered an exchange, but there were no other products available in the size my wife needed. I contacted Mafalda again to discuss a refund, as I was still well within my statutory rights as a consumer to do so, regardless of any “final sale” ruling stated on their website. My emails were not responded to until the 19th of June, and only after I sent email making them aware of my rights as a consumer. The conversation which ensued came across as very condescending, in which I was told not to expect a response from them as they were such a small business, and that it was hardly worth kicking up such a fuss over “only £80”. At no point was an apology made.

After finally having confirmation I would be refunded, I was given instructions to post the boots back by recorded delivery, which I followed to the letter. I received no further communication from Mafalda and had to contact them again on the 29th June to chase up their receipt of the boots. They told me they had received the boots but wouldn’t process the refund for a further 14 days. Clearly it was inconvenient for them to process a refund of “only £80”. They informed me the refund was due to processed on the 10th July. This day came and went and there was no refund. I emailed to ask why, and received no response. The 11th July came and went and there was no refund, no email explaining why. The 12th and 13th came and went with no refund and no explanatory email. By this point I had absolutely zero faith that this company would refund me the £80, perhaps as it was such a pathetic amount to them they had simply forgotten all about it? After another couple of reminders that I had not received the refund, I finally received a cursory “refund notification” email this morning, the 14th July. The funds have not yet reached my account.

It is such a shame that the individuals dealing with this very simple, lawful refund request have done so in such a condescending and unprofessional manner. Besides the sizing I cannot fault the product, which was beautiful. But I will not be making any purchase with Mafalda in the future purely based on the terrible customer service provided. I am sure they will not miss my pathetic £80 purchase.

One of my favourite brands, they have quality made shoes that will last for years. Great design and comfortable for every day wear.
I’ve visited their shop and the owner is lovely, being a women led business is a plus for me. Can’t recommend enough :)

The shoes are not only gorgeous but super comfortable and high-quality material. Love it!

Coolest independent shoe shop in East London. Super stylish designs, high quality materials and great service! Love the fit of the shoes and colour choices too, it’s hard to pick just one pair 😅 Highly recommend!

Absolutely amazing. Hard to find shoes that look this good and FEEL that comfortable. I’m in love. Worth every penny!

Mafalda not only has the most gorgeous shoes but also the best costumer service. I felt so well treated by such a knowledgeable person that it made the whole experience great. And my partner is totally in love with her new shoes.

Mafalda shoes are amazing! Hard to say what is best: design, confort or quality. Client service is great!