Item took three weeks to arrive with no updates at all . Product was okay but the whole experience left me frustrated .
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a quite expensive flexible rubber profile for my new laminate floor. Item arrived and at first seemed perfect, very difficult to unravel 3 metres of this stuff and check it….. Anyway first met... See more
Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... See more
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the deta... See more
Company replied
Company details
Written by the company
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Contact info
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, United Kingdom
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
2.5
Poor
205 reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would not recommend using them based…
I would not recommend using them based on my experience.
December 2, 2025
Unprompted review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Reply from Mafson Limited
Thank you for your review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
whats going on where is my order
whats going on where is my order. and why arent you guys replying and receiving my calls.
November 8, 2025
Unprompted review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Excellent customer service
Excellent customer service. Very quick response time to emails.
November 26, 2025
Reply from Mafson Limited
Dear Sam,
Thank you for your review
i placed an order on 2 November and…
i placed an order on 2 November and never received a confirmation email. i tried calling several times and nobody picks up. i have also sent emails and havent had any reply. i have no idea whats happening with my order
December 2, 2025
Unprompted review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Where is my order
Where is my order? One month has passed, I havent received it and no one is answering my calls.
November 2, 2025
Unprompted review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Poor service
November 26, 2025
Unprompted review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Nothing about my experience felt…
Nothing about my experience felt smooth, and i left felling let down..
November 13, 2025
Unprompted review
Reply from Mafson Limited
We’ve requested further details to look into this matter, but unfortunately no information has been provided by yourself. Without an order number or any identifying details, we’re unable to verify this experience or take action.
At this time, we have no record of any transaction or interaction that matches the details in this review. which suggests this review is not relate to a genuine customer experience.
Reply from Mafson Limited
Thank you Kasim for your review.
poor quality
November 24, 2025
Unprompted review
Reply from Mafson Limited
We cannot locate an order for you, but we’re happy to help if you contact us with your details]. We want to ensure every genuine customer receives the right support.
My experience with Mafson felt slow and…
My experience with Mafson felt slow and unhelpful, so i wouldnt shop there again.
November 21, 2025
Unprompted review
Reply from Mafson Limited
We always aim for great service and take all feedback seriously. However, we’re unable to verify your experience with us. In terms of order placed or any communcation so this review is considered as fake.
Worst online shopping experience i hve…
Worst online shopping experience i hve had in a long time.
November 20, 2025
Unprompted review
Reply from Mafson Limited
We value all feedback, but we cannot find any record of you as a customer or any interaction that matches your review. Our team has reviewed our system thoroughly, and there is no order, service request, or communication connected to your name or the details you provided.
Because of this, we believe your review may not be related to our business and it's a fake review.
Reply from Mafson Limited
Thank you for your review.
poor quality
November 12, 2025
Unprompted review
Reply from Mafson Limited
We value all feedback, but we cannot find any record of you as a customer or any interaction that matches your review. Our team has reviewed our system thoroughly, and there is no order, service request, or communication connected to your name or the details you provided.
Because of this, we believe your review may not be related to our business and it's a fake review.
worst service ever
November 13, 2025
Unprompted review
Reply from Mafson Limited
Thank you for your review. After checking our records carefully, we are unable to identify you as a customer, nor do we have any record of an order, inquiry, or service that matches the details in your comment.
We take authenticity very seriously, and your review does not appear to reflect a genuine experience with our business and is fake.
Very nice and smooth experience
Very nice and smooth experience, had few questions about an item customer support team was very efficient and helpful. Thanks alot
November 1, 2025
Reply from Mafson Limited
We truly appreciate your 5-star rating. Thank you for taking the time to share your positive experience. Please don’t hesitate to reach out if we can assist you again.
Based on my experience i wont be buying…
Based on my experience i wont be buying anything from them
November 12, 2025
Unprompted review
Reply from Mafson Limited
We appreciate all feedback, but after reviewing our system, we cannot locate any record of you as a customer. Our company provides services exclusively within United Kingdom, and we have not received any inquiries or completed any work in your location.
Because your review does not match our customer history, it appears to be unrelated to our business and fake.
If you believe this is a misunderstanding, please reach out to us on the contact information provided on our website with details of your experience so we can verify and assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.