We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... See more
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John from Magezon is not only a very experienced developer, but also the most patient person I've worked with in the constructing of my new website. He gladly accepted many modification requests along... See more
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We've used several of Magezon's modules over the years and all have worked flawlessly. What's more is that whenever they haven't (always due to "pilot error") they've super responsive and helpful wit... See more
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Every interaction has been professional, patient, and helpful. They don’t just send generic replies, they actually understand the problem and provide real solutions within a few minutes. I used mor... See more
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Company details
Written by the company
Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.
Contact info
Vietnam
- magezon.com
4.6
Excellent
156 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic support
Fantastic support. Worked with us to get everything working on HYVA with PERFORMANCE!!! so fixed all errors / load time issues / everything.. got near perfect scores on the google page speed now. Thank you so much.. support was fast and accurate and helpful
April 29, 2025
Unprompted review
Reply from Magezon
Dear Sbolasevich !
Thank you so much for the fantastic review!
We’re thrilled to hear that our team was able to help you get everything working smoothly on Hyvä and boost your performance to near-perfect Google PageSpeed scores!
It’s always our goal to provide fast, accurate, and helpful support — and we’re so glad we met your expectations.
Thanks again for your trust, and feel free to reach out anytime you need assistance!
Avoid Magezon at All Costs – Unprofessional, Unreliable, and Unaccountable
Our experience with Magezon has been nothing short of a disaster.
In January 2025, we engaged Magezon to complete a relatively simple task with a committed turnaround of three working days. That promise quickly proved meaningless. The task dragged on for months with a string of pathetic excuses, poor communication, and a complete disregard for timelines or accountability.
We were forced to chase them repeatedly, often going weeks without responses, and only ever receiving progress once we escalated the issue multiple times. Despite Magezon admitting in writing that they missed the agreed deadline and had no excuse for the delay, they have refused to issue a refund for the $800+ USD we paid in good faith.
They claim the work was “as initially confirmed,” yet the core issue is not about the task specifics—it’s about the gross failure to deliver within the committed timeframe, which led to lost revenue opportunities and a major drain on our internal resources. Their refusal to acknowledge this core issue is both insulting and unethical.
To make matters worse, their so-called “solutions” have been half-hearted offers to “do more work at a discounted rate”—effectively asking us to pay more for their incompetence. That is not a solution. That is exploitation.
In our professional opinion:
Magezon is not trustworthy.
Their customer service is appalling.
Their internal processes are clearly disorganised.
They show zero accountability for failure to meet contractual commitments.
If your business depends on timely delivery, professionalism, and reliability—look elsewhere.
February 28, 2025
Unprompted review
Reply from Magezon
Dear Nick !
First of all, we sincerely apologize for the disappointing experience you had working with Magezon. This is not the standard we strive for, and we regret that we did not meet your expectations, especially in terms of progress and workflow.
We understand that the missed deadline has impacted your plans and resources, and this is something we take very seriously. Our team is reviewing all internal processes to improve transparency, responsiveness, and accountability.
We would like to reach out to you again via email to find a more appropriate solution – not to make excuses, but to take concrete and direct action.
Once again, we apologize for the inconvenience you experienced and thank you for your frankness – it has helped us see where we can improve.
Good extensions, Support OK
Got several extensions and they work well. Support also good, although may take longer to respond.
April 22, 2025
Unprompted review
Reply from Magezon
Dear René Z !
Thank you very much for trusting and using our extensions! We are happy to know that the product works well and you are satisfied with the support service. We will continue to improve our response speed to serve you better and better. If you have any problems or suggestions, please do not hesitate to contact us!
Extraordinary support!
Michael always goes above and beyond to ensure that support issues are solved in a timely manner. These extensions are so helpful and save a tremendous amount of time. My entire website is built on the foundation of Magezon Magento 2 extensions.
April 4, 2025
Unprompted review
Reply from Magezon
Dear Brandom !
Magezon thanks you for loving our service and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Great support from Magezon
I have several modules from magezon. In particular I find the pagebuilder easy to use. Several times I have asked for help and I have always received fast and quality support from Magezon, Happy to recommend
March 26, 2025
Unprompted review
Reply from Magezon
Dear Evan !
Thank you for leaving a review. We always want to create the best quality products to help users create websites quickly and easily.
False money back guarantee, illegal marketing
I bought several extensions to try out because they clearly state a 30 day money back guarantee on all products. It was the reason I decided to try them because there was no risk, and they know that's how it's interpreted. They write this guarantee on several places, really emphasising it with no terms mentioned or linked nearby this "guarantee". When I was unsatisfied with the extensions and wanted to cancel the order, they refuse to honor the guarantee. They say there are hidden terms on a policy page that say it only applies if the product is faulty. This type of manioulative marketing is illegal in most countries, and unethical. So be careful with these people, they don't mean what they say.
March 3, 2025
Unprompted review
Reply from Magezon
Anne Sørensen Will!
Thank you for leaving a review. First of all, I would like to apologize for your negative experience with our technical support team.
Our refund policy is publicly available on our website https://www.magezon.com/refund-policy . Specifically, we will refund within 30 days in the event that our extension fails and we are unable to fix it. Your dissatisfaction with the product and wish to cancel your order does not qualify for a refund. We appreciate your understanding. We can replace the product you are dissatisfied with with another product. Would you like it?
I apologize again for your bad experience. Please let me know if you have any further questions, comments or concerns.
Best regards,
Very good customer support
I was helped very quickly and competently and all problems were solved.
They made a lot of effort to solve my problems. Whether it was bugs or questions, the response time was very fast and the solutions were competent.
March 6, 2025
Unprompted review
Reply from Magezon
Dear Guido !
Magezon thanks you for loving our service and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Customer Service - Not even worth a penny
I can only join the other reviews here. They are an awful company and offer the worst kind of customer service. They should change something drastically in their company and customer service. Instead of helping out they leave someone totally alone. Instead of helping out and raise the customer satisfaction, they just make everything worse. Total scam kind of company.
February 20, 2025
Unprompted review
Reply from Magezon
Dear Will !
Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.
I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,
Amazing support
February 19, 2025
Unprompted review
Reply from Magezon
Dear Nam !
Thank you for your review! We will try harder to support customers better
Amazing support
Amazing support! Even few years later buying their extension they fix a bug for me :) Thanks
February 5, 2025
Unprompted review
Reply from Magezon
Dear Alexandre Lebee !
We are very happy after reading your review. We will try to make good products. We will support enthusiastically and always be open to customers.
They do not accept refunds
After placing the order it is not compatible with the Amasty reward points and follow up extensions and I want a refund and they deny it
I have had to escalate it with PayPal because on the website they publish a refund in 30 days and they do not comply.
January 24, 2025
Unprompted review
Reply from Magezon
Dear Juan !
Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.
I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,
Reply from Magezon
Dear Adri !
Thanks for leaving a review! We always focus on making our extensions compatible with Hyva.
I have used their extensions for years
I have used their extensions for years. Great way to build pages quickly without being an html programmer.
January 2, 2025
Unprompted review
Reply from Magezon
Dear !
Thank you for leaving a review. We always want to create the best quality products to help users create websites quickly and easily.
Devoted and passionate developers…
Devoted and passionate developers making the Magento experience truly great.
January 2, 2025
Unprompted review
Reply from Magezon
Dear Andrej !
Thanks for leaving a review. We are passionate about Magento development.
We use Magezon Page Builder
We use Magezon Page Builder, it's an excellent product.
The support team is polite, fast, and to the point. They respond immediately to our individual needs and help with other issues.
December 19, 2024
Unprompted review
Reply from Magezon
Dear Zone !
Thank you for your review!
We always focus on developing quality Page Builder products. In addition, we always want to bring the best support service possible.
Magezon support is great
Magezon support is great! They are fast respond and very helpful
January 2, 2025
Unprompted review
Reply from Magezon
Dear Teddy !
Thank you for leaving a review. We always want to support customers quickly and as best as possible.
Good and responsive customer support
Good and responsive customer support
December 24, 2024
Unprompted review
Reply from Magezon
Dear Henry !
Thank you for leaving a review. We will always strive to provide the best service to our customers.
Very responsive and persistent
Very responsive and persistent. If I ask a question, they will continue to reach out until my issue is solved.
December 19, 2024
Unprompted review
Reply from Magezon
Dear Robert !
Thank you for leaving a review. We will always strive to provide the best service to our customers.
Good Service
Thanks to David for providing great support and service
December 20, 2024
Unprompted review
Reply from Magezon
Dear Gary !
Thank you for leaving a review. We always want to support customers quickly and as best as possible.
Excellent support
Excellent support! I received a very quick reply from the guys at Magezon and they even followed up afterwards to check if their proposed solution had worked.
December 1, 2024
Unprompted review
Reply from Magezon
Dear Erik !
Thank you for leaving a review. We always want to support customers quickly and as best as possible.
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