MagicBreaks Reviews 3,122

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process straightforward and stress-free. Many people highlight the excellent customer service and quick response times, appreciating the personalized and reassuring approach taken by agents when planning their holidays. However, some customers also noted issues with the booking process, particularly regarding the inability to book activities for certain destinations until close to the travel date, which caused concern about availability. A few other people also felt that customer support was difficult to reach and that responses were slow, leading to frustration when trying to make changes or resolve queries.

What people talk about most

Booking process

People report positive experiences with the booking process, often highlighting its ease and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Holidays

Consumers find holidays to be positive, often praising the ease of booking and the helpfulness of travel... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, patience,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the swift and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... See more

Company replied

Rated 5 out of 5 stars

Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful. She took the time to explain thin... See more

Company replied

Rated 5 out of 5 stars

Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it... See more

Company replied

Rated 5 out of 5 stars

Alex was phenomenal in helping me plan and book my first trip to Disneyland Paris for my family of 5. She was professional, answered any questions and concerns I had especially being a first time trav... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Written by the company

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very helpful and friendly. The magic is making things easy!

Cheryl was the loveliest adviser to speak to, kept me fully up to date from start to finish on my booking. Answered all questions I’ve had so far, and I’m sure I’ll have more. It’s great you have a dedicated helper on had who knows all about you and the booking. Thank you Cheryl.

December 16, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely feedback! We're so pleased to hear Cheryl was able to help with your magical break. She will be thrilled to read this!

Rated 5 out of 5 stars

Thank you so much for the fabulous…

Thank you so much for the fabulous customer service we have received, prior to our upcoming trip!

December 14, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind review! We hope you have a magical time!

Rated 5 out of 5 stars

Amazing Filiz at Magic Breaks Saved our Holiday

I cannot thank Filiz at Magic Breaks enough! I didn’t receive the email advising that my booking needed to be paid for, and unfortunately, the booking was cancelled. I was honestly so stressed — but Filiz absolutely saved the day!

With incredible patience, kindness, and professionalism, she managed to rebook everything and sort the whole situation out for me. She kept me reassured the entire time and went above and beyond to make sure everything was put right.

I’m truly so grateful for all of her help. Filiz is a real credit to Magic Breaks, and I honestly can’t thank her enough. If I could give more than 5 stars, I would!

December 12, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely review! We're truly sorry for the initial stress you experienced, but we're delighted to hear that Filiz was able to turn things around for you. We hope you have a magical time!

Rated 5 out of 5 stars

Lisa is amazing

Lisa is amazing. She helped me every step of the way. I would recommend to all my friends and family.

Thanks magic breaks I can't wait.

December 9, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely feedback! We're delighted to hear that Lisa provided you with such a positive experience. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Easy experience

We always use magic breaks when booking our trips to DLP great easy to use and upfront honest prices. Never had an issue using Magic breaks

December 8, 2025
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Reply from MagicBreaks

Thank you for your continued loyalty and for taking time to leave such great feedback!

Rated 5 out of 5 stars

Lisa Websdale literally saved the day

Lisa Websdale literally saved the day!
After my Lapland holiday was cancelled 2 days before flying with another company Lisa sat for ages finding me the perfect holiday for 5 days time!
As you can imagine I was absolutely gutted but Lisa was amazing and went above and beyond for me and my boys.
Not only did she find me the perfect holiday she’s rush through the reveal pack so I have it before we go!
Amazing service and I’m please it turned out this way because this package sounds even better!
Thank you so so much I’m now absolutely buzzing to go and have the most magical time with my children xx

December 6, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your wonderful review! We're so pleased Lisa could step in and find the perfect holiday for you after the last minute cancellation. We hope you have a magical time!

Rated 5 out of 5 stars

Alex was very helpful and attentive…

Alex was very helpful and attentive with fast responses to all questions. made the transaction straightforward . ⭐⭐⭐⭐⭐

December 5, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! Alex will be thrilled to read this!

Rated 5 out of 5 stars

Disney holiday

Thank you so much to Alex for making the booking of our up coming Disney trip a quick and stress free process!
Thank you
Alex

December 3, 2025
Unprompted review
MagicBreaks logo

Reply from MagicBreaks

Thank you for your kind review! We're delighted to hear you had a smooth booking experience with Alex!

Rated 5 out of 5 stars

Amazing from start to finish!

We have just come back from a lapland trip and it was all completely amazing. Figen at magic breaks was wonderful from start to finish with her communication and expertise. She made the process so easy and made sure we got everything we wanted from our holiday. Nothing was too much trouble for her. This is the second tome we have used magic breaks and will continue to use them in future. Thank you

November 21, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind review, Figen will be thrilled to read this! We appreciate your continued support and are always here if you need us!

Rated 5 out of 5 stars

So far the website has made it easy to…

So far the website has made it easy to find what we need- we are at the beginning of you journey- fingers crossed!

November 24, 2025
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Reply from MagicBreaks

Thank you for your great feedback! We're here if you need any assistance.

Rated 5 out of 5 stars

Cheryl Smith has been amazing handling…

Cheryl Smith has been amazing handling our booking!
First trip to Disney and felt a bit overwhelmed with where to stay etc. she responded straight away answered all our questions and found us a great deal! Now just to tell the kids at Christmas!!

November 27, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely review! We're so pleased Cheryl made your first Disney booking easy! We hope you have a magical time!

Rated 5 out of 5 stars

Great

Great, straightforward amendment. Many thanks

November 25, 2025
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Reply from MagicBreaks

Thank you for your great feedback!

Rated 5 out of 5 stars

Excellent customer support from Leah A!

I was booking a trip for myself, my partner, brother and his partner, and our soon to arrive baby at Disneyland Paris. I had to contact support to help book a bigger room in the Marvel Hotel and Leah A was so helpful and kind! She was super speedy and was able to get our booking done in under 20 minutes and was able to reassure of any concerns we had. What a lovely, helpful lady! Would definitely recommend using magic breaks!

November 23, 2025
Unprompted review
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Reply from MagicBreaks

We're delighted to hear Leah was able to assist and make everything smooth for your booking. We really appreciate your recommendation!

Rated 5 out of 5 stars

Christmas at Disneyland Paris

Fantastic communication. We have previously booked through Magic Breaks so we didn't hesitate to use them again. When booking we had to request a particular room which unfortunately wasn't available but Figen persevered until suitable and affordable accommodation was found. Brilliant service.

November 14, 2025
MagicBreaks logo

Reply from MagicBreaks

Thank you so much for your lovely review! We're glad Figen could find the right option for you. Your loyalty means a lot to us!

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