MagicBreaks Reviews 3,123

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process straightforward and stress-free. Many people highlight the excellent customer service and quick response times, appreciating the personalized and reassuring approach taken by agents when planning their holidays. However, some customers also noted issues with the booking process, particularly regarding the inability to book activities for certain destinations until close to the travel date, which caused concern about availability. A few other people also felt that customer support was difficult to reach and that responses were slow, leading to frustration when trying to make changes or resolve queries.

What people talk about most

Booking process

People report positive experiences with the booking process, often highlighting its ease and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Holidays

Consumers find holidays to be positive, often praising the ease of booking and the helpfulness of travel... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, patience,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the swift and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... See more

Company replied

Rated 5 out of 5 stars

Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful. She took the time to explain thin... See more

Company replied

Rated 5 out of 5 stars

Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it... See more

Company replied

Rated 5 out of 5 stars

Alex was phenomenal in helping me plan and book my first trip to Disneyland Paris for my family of 5. She was professional, answered any questions and concerns I had especially being a first time trav... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Written by the company

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Christmas at Disneyland Paris

Fantastic communication. We have previously booked through Magic Breaks so we didn't hesitate to use them again. When booking we had to request a particular room which unfortunately wasn't available but Figen persevered until suitable and affordable accommodation was found. Brilliant service.

November 14, 2025
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Reply from MagicBreaks

Thank you so much for your lovely review! We're glad Figen could find the right option for you. Your loyalty means a lot to us!

Rated 5 out of 5 stars

Amazing customer service from Alex

Amazing customer service from Alex. She helped us booking our Disney trip. I went to an independent travel agent seeing if they could get a price like what magic breaks were coming back with. They couldn’t even come close to the price we were quoted. Would definitely recommend

November 19, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely review! We're thrilled Alex could help. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great customer service

I would just like to say a massive thankyou to Suzy Tolley for going above and beyond to help me secure a trip to Disneyland Paris for my family.
She was so helpful and patient and a credit to the company 😊

November 14, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! Suzy will be thrilled to read this!

Rated 5 out of 5 stars

An excellent company to use

We couldn’t have gone to Disneyland Paris without Simon’s help from magic breaks. It took several months of organising due to my. Disability and several family members trying to sabotage the trip however Simon was very patient and very helpful. He organised the trip from start to finish and we couldn’t have done it without him. I highly recommend magic breaks

November 3, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind words! We're delighted to hear that Simon was able to support you plan your Magical Break despite the challenges! If you need help for future holidays, we're always here and happy to assist!

Rated 5 out of 5 stars

Alex responded to our emails clearly…

Alex responded to our emails clearly and in a timely fashion. It's clear Alex and Magicbreaks.co.uk know disneylandparis very well and as such we feel confident that we have made the right booking for our family. Thanks Alex

November 7, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind review! Alex will be thrilled to read this!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 10/10 Customer Service – Thank You, Natalia!

I just wanted to say a huge thank you to Natalia S for her outstanding customer service. As a first-time holiday booker, I was a bit nervous and had so many questions but Natalia was absolutely amazing from start to finish.

She took the time to understand our needs, especially with my partners limited mobility, and carefully helped plan our trip so that we can enjoy the parks while still having time to rest. She was so kind, patient, and genuinely reassuring throughout the process, nothing was too much trouble.

Natalia made sure every one of my questions was answered and went above and beyond to make sure I felt confident and excited about our booking. She’s a credit and truly turned what could have been a stressful experience into something special.

Thank you so much, Natalia, you really are 10/10

November 5, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely review! We're thrilled to head that Natalia made your first booking experience so special. She'll be delighted to read this - we hope you have a magical stay!

Rated 5 out of 5 stars

Cheryl was amazing!!!

Cheryl was amazing! Extremely personable, professional and knowledgeable. I would highly recommend booking with her. The booking was quick and efficient. Thank you Cheryl! So excited for our holiday!

November 5, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your kind review! Cheryl will be thrilled to read this!

Rated 5 out of 5 stars

When booking a family trip for 10 to…

When booking a family trip for 10 to celebrate my parents' 40th wedding anniversary, Alex May went above and beyond to help me find the perfect holiday to celebrate this special occasion! I would highly recommend using them for any large group Disney package holidays

November 4, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your great review! We're so pleased Alex was able to make your family's special celebration extra magical. We truly appreciate your recommendation and loyalty!

Rated 5 out of 5 stars

Amanda was fab!

Amanda was very polite and patient with my enquiry. Found both options quickly and got my proffered one booked to fit in with my busy schedule. Will definitely use her and magic breaks again!

November 3, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your kind review! We're thrilled you are happy with Amanda's service! We look forward to booking your next magical break!

Rated 5 out of 5 stars

Booked with magic breaks on 3 occasions…

Booked with magic breaks on 3 occasions now and each time they have been brilliant. Today, we booked with Alex, I can’t knock one thing and I will use again.

November 3, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind review and for choosing MagicBreaks again! We're pleased that you have had a good booking experience with Alex. We look forward to assist you in booking your next magical break!

Rated 5 out of 5 stars

Review for Alex May

I don’t normally leave reviews but I have to leave a review today for Alex May at Magic Breaks , she helped me book my original trip in June and she was second to none amazing then but today I needed her help as I had changed dates and felt pressured into changing to the dates which I didn’t want , Alex has spent her whole day sorting it out for me to the dates I wanted , she is quick and efficient and so kind and friendly , having someone who genuinly wants to look after you makes such a difference , she was calming and reassuring and I can’t thank her enough , she is amazing and deserves so much credit for how good at her job she is xx

October 30, 2025
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind words! We're delighted to hear that Alex made such a difference- she will be thrilled to read this!

Rated 5 out of 5 stars

Excellent service

Booking was so easy as well as competitively priced. The customer service has been top notch and swiftly sorting my requests. I have not been abroad for 10 years so there were a few! I would 100% recommend MagicBreaks.

October 21, 2025
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Reply from MagicBreaks

Thank you for your great feedback! We're delighted that our team made your booking experience nice and easy! Your recommendation means a lot to us!

Rated 5 out of 5 stars

Alex has been so helpful

Alex has been so helpful, been a long time since we have been abroad. She helped us navigate the booking with ease and gave some great advice

October 23, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your feedback! We're glad you have had a good booking experience with Alex!

Rated 5 out of 5 stars

All went very smoothly …

I booked Disney Paris with MagicBreaks and everything worked out really well. I did price everything up independently and didn’t find that MagicBreaks was any more expensive. To me it saved a lot of time by booking everything with the same company. I will definitely use this company again.

October 24, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your lovely feedback! We're so pleased everything went smoothy. We look forward to booking your next magical break!

Rated 5 out of 5 stars

Great Booking

Cheryl was really helpful with all areas of the booking - I had lots of amendments and she was really quick to get to me on all of them. She found me a really great price.

October 27, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your great feedback! We're so please Cheryl could assist and find you a great deal!

Rated 5 out of 5 stars

I could not rate Cheryl any higher

I could not rate Cheryl any higher! I rang at 9.30pm on a Friday night after struggling to find answers to my questions online. Cheryl immediately put me at ease, was personable and friendly and assisted me in booking our family holiday. She had helpful tips and was really clear. Cheryl sent payment links so we could arrange to split the deposit between different people on the trip. Honestly it was seamless! Thank you Cheryl.

October 24, 2025
Unprompted review
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Reply from MagicBreaks

Thank you for your lovely feedback! We're delighted to hear Cheryl was able to assist and make everything so easy for you!

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