Magicmotorsport Reviews 

1,456
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service and product quality, often describing their tools as trustworthy and effective for their business needs. The staff and customer service team receive high commendation for being helpful, professional, and providing excellent support. Many people highlight the quick response times and efficient assistance, making their overall experience smooth and reliable. However, some customers also noted that support response times could be slow, sometimes taking several hours or even days, which caused inconvenience with customer vehicles. Additionally, a few people experienced issues with certain product protocols not working as expected or causing problems, despite being listed as supported.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Clients share positive opinions on product, with many considering it the best choice for ECU and TCU... See more

Response time

Users describe positive interactions with response times, with many reviewers consistently praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more

Company replied

Rated 5 out of 5 stars

Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more

Company replied

Rated 5 out of 5 stars

I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more

Company replied


Company details

  1. Technical Service
  2. Electronics Company
  3. Software Company
  4. Tuning Automobile

Written by the company

Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,456)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not happy with tool.we pay ams and you…

Not happy with tool.we pay ams and you ask me pay new update.so whay we pay ams.

July 1, 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Hi, we understand your concern. The annual subscription supports continuous protocol updates, technical support, warranty, and ongoing product development. Some new features or configurations may require specific licenses because they involve additional technologies and capabilities. If you'd like to discuss your specific setup, feel free to send us a DM—we'll be happy to explain the available options.

Rated 5 out of 5 stars

Très bon support technique

Très bon support technique
Merci

July 1, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Merci beaucoup pour votre retour ! Nous sommes ravis que notre support technique ait répondu à vos attentes. À bientôt ! 🚀

Rated 1 out of 5 stars

bad chat support !

July 1, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Hi, we're sorry to hear that you had this impression. Please send us a private message with the details of your experience so we can look into it and help you in the best possible way.

Rated 5 out of 5 stars

I HIGHLY recommend the cooperation with…

I HIGHLY recommend the cooperation with Mr. Greco!

He has a nerve for my questions, he managed to help me in the smallest details from the ordering to the processing and installation of the Flex Master! For me a 10/10 really wonderful work!

June 29, 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your wonderful feedback! 🙏

We’re delighted to hear about your positive experience with Mr. Greco. His dedication, patience, and attention to detail are qualities we truly value, and we’re glad he was able to assist you every step of the way—from ordering to the installation of your Flex Master.

We’ll be sure to share your 10/10 rating with him. Thank you for your recommendation and for choosing Magicmotorsport! 🚀

Rated 5 out of 5 stars

Very good experience with Magic…

Very good experience with Magic Motorsport. The communication with the representative was excellent, and the customer service was always professional and helpful. The software is easy to use, reliable, and works very well. I am very satisfied with the product and the support provided. Highly recommended.

June 8, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thanks, keep on following

Rated 5 out of 5 stars

tosca is the best in the support…

tosca is the best in the support service thank you . i will give her 5 stars for her amazing work and her patience

June 13, 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Thank you so much for your kind words! 🙏

We’re delighted to hear that Tosca provided such an outstanding support experience. Her professionalism, patience, and dedication to helping customers are qualities we truly value, and we’ll be sure to share your feedback with her.

A well-deserved 5 stars for Tosca! ⭐⭐⭐⭐⭐

Thank you for your trust in Magicmotorsport! 🚀

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