I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more
Company replied
Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more
Company replied
I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more
Company replied
Company details
Written by the company
Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.
Contact info
Contrada Margi Soprano SNC Zona artigianale, 90047, Partinico, Italy
- Info@magicmotorsport.com
- magicmotorsport.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Magicmotorsport
Thanks
Awesome support
I contacted tech support through the website chat, and Marco was the technician who helped me. He was very attentive, professional, and guided me through the entire process to resolve my issue quickly. Great customer service overall.
May 16, 2026
Unprompted review
Reply from Magicmotorsport
Thank you so much for your feedback! 🙏
We’re really happy to hear that Marco provided attentive and professional support and guided you through the entire process to resolve your issue quickly.
Delivering clear, efficient, and customer-focused assistance is exactly what we strive for every day. We’ll be sure to share your kind words with Marco and the rest of the team.
Thank you for trusting Magicmotorsport! 🚀
I've been using MMS Flex for over 5…
I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault a replacement unit was supplied within 24hrs getting us up & running again.. Amazing tool & outstanding service always!!
May 14, 2026
Unprompted review
Reply from Magicmotorsport
Thank you so much for your incredible feedback and for trusting our Flex for more than 5 years! 🙏
We’re truly proud to hear that Flex has become such an important asset to your business and that our support team has consistently delivered the level of service you expect.
Knowing that we were able to quickly replace your faulty unit within 24 hours and get you back up and running is exactly the kind of support experience we strive to provide every day.
Your words about our tool and service mean a lot to the entire Magicmotorsport team. Thank you again for your loyalty and continued trust! 🚀
stage x waiting ticket time...
May 6, 2026
Reply from Magicmotorsport
Hello,
We’re sorry to hear that you experienced long waiting times. We understand how important fast responses and quick resolutions are, especially in a professional workshop environment.
Our team is continuously working to improve response times and optimize support workflows to provide a faster and more efficient service.
Thank you for your feedback — it helps us improve.
This device isn't worth the money we…
This device isn't worth the money we pay for it; everything about it is overpriced despite their failure.
May 5, 2026
Reply from Magicmotorsport
Hello,
We’re sorry to hear that you feel disappointed with your experience.
At Magicmotorsport, we continuously invest in research and development, protocol updates, software improvements, and technical support to provide professional tools and services for the tuning industry. We understand that expectations can vary, and we take feedback like yours seriously.
If there is a specific issue or experience that led to this opinion, we would appreciate the opportunity to understand it better through our Helpdesk, so we can review your case and assist you properly.
Your feedback is important and helps us continue improving our products and services.
Because i cant read and write vw 2,0…
Because i cant read and write vw 2,0 tdi last 6 years
May 11, 2026
Reply from Magicmotorsport
We’re sorry to hear about your experience.
For recent VW 2.0 TDI vehicles, support can depend on several factors such as the ECU type, software version, production year, and manufacturer security updates introduced over time. Some newer variants may require specific protocols, bench/boot operations, or may still be under development.
We recommend contacting our Helpdesk with the vehicle details and ECU information (HW/SW) so our technical team can verify the exact compatibility and possible solutions for your case.
Your feedback is important to us and helps guide future development.
Your AI-powered automatic file…
Your AI-powered automatic file modification system is working very poorly and is full of errors. On top of that, your support is too slow. I need a more user-friendly experience and faster response times from technical support.
May 5, 2026
Reply from Magicmotorsport
Hello,
Thank you for your honest feedback. We’re sorry to hear that your experience with the AI-powered automatic file modification system did not meet your expectations.
We understand how important accuracy, usability, and fast technical support are in a professional environment. AI-based solutions can sometimes require further refinement depending on the file structure, ECU version, or requested modification, and feedback like yours is essential for helping us improve both the platform and the user experience.
We also acknowledge your concern regarding support response times. Our team is continuously working to optimize workflows and provide faster, clearer assistance to all users.
Your comments will be shared internally with both the development and support departments, as improving reliability and usability remains one of our top priorities.
Reply from Magicmotorsport
Thanks a lot, see you soon
Excellent Service & Top-Quality Tools from Magic Motorsport
I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectations.
Their customer service is just as impressive. Diego has been great to work with, and Daniel was actually the first person I spoke to—both were very helpful and professional throughout the process.
The team in Italy also did an unlocking service for me, and the experience was smooth and reliable. Overall, this is a solid company with excellent support and products.
Highly recommended—they are the best.
May 5, 2026
Reply from Magicmotorsport
Thank you so much for your amazing feedback! 🙏
We’re truly happy to hear that your experience with Magicmotorsport has been so positive from both the product and support side. It’s great to know that the equipment met your expectations and that everything is working smoothly.
We’ll be sure to share your kind words with Diego, Daniel, and the team in Italy — they’ll really appreciate it. Knowing that the unlocking service was smooth and reliable means a lot to us, as we always strive to provide professional support and dependable solutions.
Thank you again for your trust and recommendation. We’re proud to have you as part of the Magicmotorsport community! 🚀
Very disappointed by the helpdesk team
Very disappointed by the helpdesk team. I’ve opened a ticket on Thursday regarding a Virtual Read to be added for my Sid212 SW version as it wasn’t unlocking my ecu. They said yes please wait. That was mid day. At the end of the day they said sorry it take a little bit of time to be added but it will be definitely be done on Monday due to 1st of May closed and a queue. I wasn’t happy that I have to keep customer vehicle for so long but I had to wait. Monday around 5pm I asked for an update and they can only say please wait, is a queue and you have to wait. Not even a timeframe. Even that I’ve been told previously that on Monday for sure it will be done. Not happy at all. This is VERY UNPROFESSIONAL from them and it makes me look bad in the eyes of my customer. I might even loose him as a customer. Not happy at all.
May 4, 2026
Unprompted review
Reply from Magicmotorsport
Hello,
We’re sorry to read your frustration, and we fully understand the pressure of managing customer vehicles and expectations in a workshop environment.
However, we would like to point out that your request was actively handled by our team, and adding a Virtual Read for a new SID212 software version requires development time and validation — it is not an instant process, especially when there is a queue and public holidays involved.
Publishing this kind of review across platforms, despite our team being engaged and working on your case, does not reflect the ongoing effort to provide you with a proper solution.
We remain available to support you and complete the request as soon as possible, as already communicated via the Helpdesk.
Service is always on a good level and…
Service is always on a good level and support is accurate and fast
April 30, 2026
Unprompted review
Reply from Magicmotorsport
Thanks a lot!
Great Support & Fast Resolution
Great Support & Fast Resolution
I had an issue with my FLEX connection, and the support team quickly stepped in via AnyDesk and resolved everything professionally.
Now everything is working perfectly.
Really appreciate the fast response and knowledgeable support.
Highly recommended!
— Ibrahim, Australi
April 22, 2026
Unprompted review
Reply from Magicmotorsport
Thanks a lot!
The support guys are brilliant
The support guys are brilliant, doing their best to serve customers in a best and professional manner. Thanks for Marco, Nikolo, Samuele and others. Have feeling that I will be in a partnership with this company for a long time.
April 21, 2026
Unprompted review
Reply from Magicmotorsport
Thank you so much for your kind words! 🙏
We’re truly glad to hear that you appreciate the work of our support team and that colleagues like Marco, Nikolo, and Samuele made a positive impact on your experience.
Providing professional, dedicated, and reliable support is exactly what we aim for, and it’s great to know you feel confident about building a long-term partnership with us.
Your trust means a lot to the entire Magicmotorsport team — we’ll keep doing our best to support you every step of the way! 🚀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.