Magicmotorsport Reviews 

1,456
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service and product quality, often describing their tools as trustworthy and effective for their business needs. The staff and customer service team receive high commendation for being helpful, professional, and providing excellent support. Many people highlight the quick response times and efficient assistance, making their overall experience smooth and reliable. However, some customers also noted that support response times could be slow, sometimes taking several hours or even days, which caused inconvenience with customer vehicles. Additionally, a few people experienced issues with certain product protocols not working as expected or causing problems, despite being listed as supported.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Product

Clients share positive opinions on product, with many considering it the best choice for ECU and TCU... See more

Response time

Users describe positive interactions with response times, with many reviewers consistently praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more

Company replied

Rated 5 out of 5 stars

Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more

Company replied

Rated 5 out of 5 stars

I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more

Company replied


Company details

  1. Technical Service
  2. Electronics Company
  3. Software Company
  4. Tuning Automobile

Written by the company

Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(1,456)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I encountered the problem that…

I encountered the problem that edc17cv41 flex does not calculate the checksum when writing the file.
I also don't understand why John Deere Phoenix ECU support has been discontinued, there are no new models, which other tools have had for a long time. Of course I am waiting for a solution for vag MG1CS211 ecus

April 7, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thanks

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always! Highly recommend!!

April 9, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Hi, thank you for your review. More than making comparisons, we focus on following the evolution of the market to stay prepared for our customers.

See you soon!

Rated 5 out of 5 stars

Great support

April 2, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Hi, thank you for your review. More than making comparisons, we focus on following the evolution of the market to stay prepared for our customers.

See you soon!

Rated 1 out of 5 stars

No solutions for Global A GM

No solutions for Global A GM. They claim it works but it never does. Support only tells you they don't support that boot versions. As far as I am concerned they don't support any boot versons because nothing tested works.

April 1, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Hello,

We’re sorry to hear about your experience and understand your frustration.

For Global A GM platforms, support may vary depending on the specific ECU, software version, and bootloader, as these systems have strong protections and frequent variations. While certain configurations are supported, others may not yet be available or may require ongoing development.

Our support team aims to provide accurate information based on the exact version detected, even if that sometimes means confirming that a specific variant is not currently supported.

We truly value your feedback — it helps us prioritize development and improve coverage. If you’re willing, please share detailed ECU information via Helpdesk so our team can review your case further.

Rated 5 out of 5 stars

All ok

Excellent service and fast support. Reliable solutions and great communication. Highly recommended for professional work.

April 2, 2026
Magicmotorsport logo

Reply from Magicmotorsport

Thanks a lot

Rated 5 out of 5 stars

Best IN THE BUSINESS

Best IN THE BUSINESS , support always helped me in less than 5 minutes with every problem i had , even stupid ones caused by me .

April 2, 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Top!

Rated 5 out of 5 stars

Best in business, best support

Magic is always at forefront of the field. Support is best in business, there is no competition that even comes close. Top of class!

March 27, 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Thanks a lot!

Rated 5 out of 5 stars

Very good support

Very good support! Best I can say! :) They can help my work with advice with files and also useful technical advice!

March 25, 2026
Unprompted review
Magicmotorsport logo

Reply from Magicmotorsport

Thanks a lot!

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