Dreadful customer service. So unhelpful. I noted an issue with their new Hori 1300 Pro not fully functioning with the Garmin Edge 1050, I received an email suggesting I had not connected it properly v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful service , wrong item sent , 5 attempts to contact via web form and email .Finally received a reply from someone called Nick saying that they sent the wrong item and to return for a refund,Refund... See more
I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I... See more
I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more
Company details
Written by the company
Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.
Contact info
Bodmin, PL31 , Cornwall, United Kingdom
- magicshineuk@hotmail.com
- magicshineuk.com
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Monteer 3500 My Go To for Ultra Racing & Night Rides
The Monteer 3500 has become my go to light for longer night rides and Ultra Endurance races since 2022. The max power is crazy bright (3500lm) for road... too bright even! So I often run it at 1000-1200lm, using 3 of the 5 LEDs, I've also got the larger MJ-6118 10Ah battery which increased the burn time to 150% and means I can ride all the way through 3 (summer) nights at 1000lm and flash it up to the brighter settings for more technical sections and off road. The one down side I have, is because I run mine upsidedown under my bike computer using the garmin mount system which is great, but this puts a really tight bend in the power cable between my bike computer and where it goes into the lights body, so it would be nicer if the cable enters the light in a different location, but I've put some surgu silicone rubber to give it extra support and weather proofing against the extra strain I'm putting it under there and had zero issues. The light quality has a really natural hue to it and a good beam pattern and spread, so it really does live up to the 'turns night into day' claim, so I'd really recommend it.
I also have the RN3000, which is a brilliant light too, but have to say I prefer the Monteer, as having the separate battery keeps the headlamp unit light, so it doesn't bounce around like most big powerful lights where the battery and light is all one unit.
RN 3000 Bike Light
I bought the RN 3000 for mountain biking. Great light. Small and compact, very user friendly and extremely bright, I’ve haven’t had to use it on full power yet. On mid brightness using both lamps, the battery has lasted for ages. On a side note, the people at Magicshine are very helpful and respond to any questions asked almost immediately. I’ve fired a few questions at Nick Keat and he’s been great.
On my 3rd set of magicshine lights (now…
On my 3rd set of magicshine lights (now the monteer 8k) and many rear tail lights, absolutely brilliant, only ever changed due to upgrading.
Customer service great and delivery in a good time.
rn 1500 light
I used a rn 1500 light everyday to go to work. I also used it for bike training by night on city,countryside and mountains. After 2 years I'm extremely happy of the lamp it works as good as 2 years ago. Just be careful to not used without movement because its heating up but this is normal for the power of the lamp. I recommend this lamp for intensive bike training by night but also for work-home travel.
Great lights at great value
Superb lights
Superb lights. Light weight, compact and convenient for the commute but also shines brightly enough to enjoy a few trails on the way home.
I 1st came across magicshine a couple…
I 1st came across magicshine a couple of years ago and became a ambassador for them. Since then i have loved there amazing lights and will never use any other bike lights ever again i personally think they are the best on the market and well worth buying you would not be disappointed 1 bit
Supposed Good Product but will never know
Impressive internet reviews by trusted parties and slick website, thats where the good news ends. Placed order and paid for 48 hour delivery, £300 light was never dispatched. Multiple website 'Contact Us' files claimed with no response so contacted magicshine.com the USA team multiple times and no replies. Managed eventually to find a mobile number for the Bodmin UK agent who advised Royal Mail have the goods probably in a bag thrown in the corner of the depot, don't worry it will turn up - two weeks later it hasn't so claim made on Mastercard - steer well clear

Reply from Magicshineuk
Quick deliveries and responsive
Quick deliveries, quick responses to emails and resolved an issue where I had put myself out of pocket by ordering the wrong things. They were really responsive to emails and sent another item I needed to the value that I was down. This option suited me better than sending things back and refunds as I was keen to get back out on my bike.

Reply from Magicshineuk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







