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Rated 1 out of 5 stars

Dreadful customer service. So unhelpful. I noted an issue with their new Hori 1300 Pro not fully functioning with the Garmin Edge 1050, I received an email suggesting I had not connected it properly v... See more

Rated 1 out of 5 stars

Awful service , wrong item sent , 5 attempts to contact via web form and email .Finally received a reply from someone called Nick saying that they sent the wrong item and to return for a refund,Refund... See more

Rated 5 out of 5 stars

I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I... See more

Rated 5 out of 5 stars

I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more

Company details

  1. Bike Accessories Store

Written by the company

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contact info

3.4

Average

TrustScore 3.5 out of 5

156 reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Monteer 3500 My Go To for Ultra Racing & Night Rides

The Monteer 3500 has become my go to light for longer night rides and Ultra Endurance races since 2022. The max power is crazy bright (3500lm) for road... too bright even! So I often run it at 1000-1200lm, using 3 of the 5 LEDs, I've also got the larger MJ-6118 10Ah battery which increased the burn time to 150% and means I can ride all the way through 3 (summer) nights at 1000lm and flash it up to the brighter settings for more technical sections and off road. The one down side I have, is because I run mine upsidedown under my bike computer using the garmin mount system which is great, but this puts a really tight bend in the power cable between my bike computer and where it goes into the lights body, so it would be nicer if the cable enters the light in a different location, but I've put some surgu silicone rubber to give it extra support and weather proofing against the extra strain I'm putting it under there and had zero issues. The light quality has a really natural hue to it and a good beam pattern and spread, so it really does live up to the 'turns night into day' claim, so I'd really recommend it.

I also have the RN3000, which is a brilliant light too, but have to say I prefer the Monteer, as having the separate battery keeps the headlamp unit light, so it doesn't bounce around like most big powerful lights where the battery and light is all one unit.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

RN 3000 Bike Light

I bought the RN 3000 for mountain biking. Great light. Small and compact, very user friendly and extremely bright, I’ve haven’t had to use it on full power yet. On mid brightness using both lamps, the battery has lasted for ages. On a side note, the people at Magicshine are very helpful and respond to any questions asked almost immediately. I’ve fired a few questions at Nick Keat and he’s been great.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

rn 1500 light

I used a rn 1500 light everyday to go to work. I also used it for bike training by night on city,countryside and mountains. After 2 years I'm extremely happy of the lamp it works as good as 2 years ago. Just be careful to not used without movement because its heating up but this is normal for the power of the lamp. I recommend this lamp for intensive bike training by night but also for work-home travel.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Superb lights

Superb lights. Light weight, compact and convenient for the commute but also shines brightly enough to enjoy a few trails on the way home.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

I 1st came across magicshine a couple…

I 1st came across magicshine a couple of years ago and became a ambassador for them. Since then i have loved there amazing lights and will never use any other bike lights ever again i personally think they are the best on the market and well worth buying you would not be disappointed 1 bit

January 31, 2024
Unprompted review
Rated 2 out of 5 stars
Magicshineuk logo

Reply from Magicshineuk

Sorry to hear you've had a bad experience with our customer service, please contact us at magicshineuk@hotmail.com where we can rectify this for you.
Many thanks Nick

Rated 1 out of 5 stars

Supposed Good Product but will never know

Impressive internet reviews by trusted parties and slick website, thats where the good news ends. Placed order and paid for 48 hour delivery, £300 light was never dispatched. Multiple website 'Contact Us' files claimed with no response so contacted magicshine.com the USA team multiple times and no replies. Managed eventually to find a mobile number for the Bodmin UK agent who advised Royal Mail have the goods probably in a bag thrown in the corner of the depot, don't worry it will turn up - two weeks later it hasn't so claim made on Mastercard - steer well clear

November 8, 2023
Unprompted review
Magicshineuk logo

Reply from Magicshineuk

Good evening DS, I'm sorry to hear this. Unfortunately in November we had a bag of items go missing. We had to wait for Royal mail to confirm that hey have been lost untill we can actually refund customers.

Rated 5 out of 5 stars

Quick deliveries and responsive

Quick deliveries, quick responses to emails and resolved an issue where I had put myself out of pocket by ordering the wrong things. They were really responsive to emails and sent another item I needed to the value that I was down. This option suited me better than sending things back and refunds as I was keen to get back out on my bike.

November 1, 2023
Unprompted review
Magicshineuk logo

Reply from Magicshineuk

Thank you for the positive feedback. 😁

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