MagicVaporizers Reviews 1,326

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach in resolving issues. Many people appreciate the efficient handling of replacements and warranties, often noting how problems are resolved swiftly and without hassle. The overall service is frequently described as excellent, with consumers noting the ease and reliability of their interactions. However, some customers experienced issues with product delivery, citing delays, incorrect tracking information, and problems with courier services. There were also occasional reports of products arriving damaged or becoming faulty shortly after purchase, leading to some dissatisfaction with the product quality.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. While many reviewers praise the great... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fast, reliable, and... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the rapid delivery times, with some... See more

Service

Reviewers highlight positive aspects of service, frequently praising the helpful, fast, and reliable customer... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised the fast, reliable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I paid for next day delivery but the courier failed to deliver. I cancelled my order but Magic Vaporisers refused to cancel and refuse to refund me. Despite many emails back and forth they refuse to... See more

Rated 5 out of 5 stars

Postage and packaging was fantastic. Little sweet bonus upon opening ! I needed assistance and contacted the team via email. Both seeking device assistance and knowledge.of vaporising as a newbie.... See more

Rated 5 out of 5 stars

I ordered a replacement starter kit for my Volcano which has enjoyed five years of regular beatings plus a Magma Indst. Obsidian glass bubbler for the top. I'm not going to be trying the glass until... See more

Rated 3 out of 5 stars

Bought a frolic vape. It became uncalibrated then overheated making the peek plastic release toxins. It tasted like burnet electronics and burning plastic bags. I got a refund after many many emai... See more


Company details

  1. Vaporizer Store
  2. Electronics Store

Written by the company

Looking for the best Vaporizer? Read vaporizer reviews and buy your vaporizer here! Free Shipping ✔ Europe's Lowest Prices ✔ Fast Delivery ✔.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I sent a warranty claim in on Monday evening. The next morning I had received an email from Lars asking for a video, which was provided and, later the same day I got a response from Alicia, who confirmed a replacement had been sent, this was all before 5pm on the Tuesday. Great service, thank you.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service can’t fault them.

I ordered a vape from these guys and the service was top notch.
Free next day DPD delivery.
Initially I had a problem ordering on their site but I think it was something to do with my web browser. Anyway I contacted them and their response was swift and helped me out.
Brilliant service, thanks.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

The only store I use.

I've bought from here a few times and it's always been an easy process and the prices are better than elsewhere. When I've had problems under warranty, or even most recently, with something the warranty didn't cover, they've always helped out. I've bought 4 vapes from here over the years and will continue to do so.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and good competitive…

Great products and good competitive prices, excellent communication throughout shopping and shipping keeping me informed at every stage.Great experience shopping with Magic Vaporizers, would definitely recommeng

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend this company

First of all I bought a dry herb vape for my meds and the purchase was quick easy and hassle free.after a month of use and cleaning the fins broke off of the vape filter cooling chamber and the guys n girls at magic vaporizers sorted me quickly with a replacement..100% recommend this company and their staff..keep up the good work and thankyou 🙂

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary Customer Service

I highly recommend shopping with these guys, their prices are super competitive especially in comparison to some of the other sellers in the uk. Secondarily I was unfortunate with my first order having had issues with DPD, however MagicVaporizers customer service was straight on the the case and updated me frequently with clear and honest explanations.

They took what was becoming a stressful situation with DPD that was costing me my spare time and removed all the stress.

Highly highly recommend and I will be shopping with them again.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Tinymight2 came with fractured stem. They got in touch 8.30 in the morning by 11.30 a free replacement was on its way. That is what we want, cool

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

I always buy my dry herb vape s from…

I always buy my dry herb vape s from Magic Vaporizers. Best customer service and products. The prices are great as well and they have all the accessories. No issues with returns (once on previous order, one of the glass tubes broke in post), they sorted it immediately. Great company all round, thanks again.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

I bought an Arizer Solo II vape, which stopped working just short of the 2-year guarantee period. After me providing proof of the fault, they arranged the delivery of a brand new one straight away, quite cheerfully.
DPD managed to leave it behind for a day, but even so I had my replacement less than 3 days after reporting it.
Excellent customer service from MagicVaporizers!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome! Used them exclusively for years

I have used them for years when buying vapes and wouldn't shop anywhere else. Really competitive prices but also when I have had the odd issue with any device malfunctioning they are 2nd to none for service provided and have basically instantly provided me a free of charge replacement. Thanks!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Always bought my vaporisers form here

Always bought my vaporisers from here, had an xlux roffu go bad after a few months and Alicia helped me file an rma with the manufacturer and i was able to get a new vaporiser next day. Great prices and great selection of vaporisers. 10/10 experience.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous customer support

Fabulous customer support. Alicia was amazing. Helped me sort out my broken FX Mini ULTRA warranty 3 months into its use. I had a replacement within 48hrs. Could not recommend more. A+++++

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Warranty is a lie.

I bought the Wolkenkraft FX Mini Ultra a year and a half ago and it stopped working while I was charging it.
It’s supposed to have a 5-year warranty but they didn't apply it.

I won't buy anything again.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless

MagicVaporisers delivered brilliant, hassle-free and rapid service. I’d definitely recommend and will probably use them when the next S&B comes out.

The S&B Veasy is 5 Stars too. I love the Venty, but I think that the Veasy is just as good. Maybe some of the control spared for portability and beauty. It’s a fair trade off. It’s magnificent!

October 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look