Magnum Utilities Reviews 46

Dave was our engineer who fitted our smart meters today. Very polite and helpful and excellent workmanship.

Tracy R was a marvellous advert for Magnum Utilities! She was efficient, cheerful and coped (with no complaints) at being in a tiny cupboard with a mask on.
The same could not be said fo the equipment she installed: two of the smart gas meters she installed were duds so the job took her much more time than planned, so 2 cheers for Landis Gyr the manufacturers, and 3 for Tracy.

At 12:00 I was told that the engineer who had been scheduled to exchange our meters in the afternoon was unwell, and that the next appointment would be two months away. Finding this rather incredulous I spoke to a supervisor. 20 minutes later I was told an engineer who could attend later the same day had been found. About four hours later Dave arrived, having travelled some distance from his home patch. He couldn’t have been a better advert for Magnum, polite, friendly and clearly knowledgeable. Job took several hours into early evening but nothing was rushed. I would have given 5 stars but that would ignore the first engineer going off ill, still the weather had warmed up so that would have helped recovery.

Note, this is a genuine review. We have our Gas supply with Bulb, who use Magnum Utilities to maintain gas meters. A lot of staff time being wasted by Magnum utilities. The latest was 17 May 2021, 15:37

It's time consuming to arrange and cancel appointments with tenants. Magnum don't appear to care.

Amanda and Antonio thanks for your great service!!

Dave and his mate did an excellent job of replacing our old gad & electric meters for our new smart meters. Arrived on time, used all the expected Covid protections, were very friendly and considerate of our home. No mess left and advice was given for using the Trio II. 10/10

I was called out by a client after an install of a new smart meter. The call out was for no power, on inspection it was found that the terminals on the isolator had not been tightened and one was hanging loose arcing across the switch. this had damaged the switch and needed replacement. The client contacted Igloo and Magnum who both refused to accept any liability whatsoever . total unqualified dangerous people.

Was called to arrange appointment to suit, quickly booked in. Fasil Mohammed fitted my new smart meter for esb today. Called to give eta, arrived on time. Adhered to covid guidance during visit. Was friendly and informative throughout and carried out installation within the 2 hour estimated time. Ran through cost saving info and the new read device in the house before he left. Friendly and polite. Thank you Fasil.

From a longstanding Igloo Energy customer here are some facts which might help clarify what is going on at Igloo and Magnum Utilities.

You have probably been redirected here after researching the offending telephone number of 01792721592. This number belongs to Magnum Utilities.
Igloo have a close relationship with Magnum Utilities who fit smart meters. Igloo have supplied Magnum with the personal identifying details of their customers. This has subsequently resulted in Igloo customers being telephoned continuously by an automated system hour after hour, day after day. In this house it has amounted to continual and persistent harassment.
Igloo initially denied any knowledge of the number ringing even though Magnum were using the Igloo name to introduce themselves. When I explained that it had been disclosed on the net as being Igloo they admitted more knowledge and came clean.
Igloo without permission have passed all my private details to Magnum for them to try and get me to sign up to a smart meter. Igloo say this is legal as Magnum are a 3rd party company.
A complaint is outstanding with Igloo, the regulator Ofgem and The Information Commissioner.
Igloo have washed their hands of everything and blame Magnum. What did Igloo expect Magnum to do with a phone number they provided if not to ring it?
The only way to delete my details is for me to contact Magnum and freely give them the details which I am trying to prevent them from having and again misusing. (Yes it does sound like a Monty Python sketch)
It seems all the Igloo customers I know are being affected.
I hope this helps to clarify the situation for some stressed and upset Igloo customers at their whits end.

To those whom I have introduced to Igloo, I sincerely apologise, and to those I had intended to introduce to Igloo I say, You have had a lucky escape. Look elsewhere. I know I am.

Shame on both of you.

High quality install and kept well informed before during and after visit. Installed by Fasil, cant fault the service at all.

After waiting 2 months and taking a day off to get the work done they sent a useless, unfit engineer, completely uninterested in customer service who made load of excuses why she couldn’t do the job and left. The real reason she couldn’t do it was because she was to “Large” to fit in the space where the meter was installed despite an EDF engineer managing to fit a completely new supply to the house and upgrade the main fuse in the same cupboard weeks before.
To say I’m pissed off doesn’t even come close.

I had an appointment for my Smart Meter to be fitted on the 17th March 2021. They sent me a postcard through the post reminding me of the date and they also sent me a text a few days before saying if for any reason I would not be in for the installation to ring and let them know or reply to the text.

On the 17th i took a days holiday and at 3pm I received a phone call telling me that because someone rang me at 1pm and I never answered they never came and now I have answered at 3pm it was too late to send someone out.

Absolute joke, I was in all day and wasted a days holiday, i told them to cancel the installation and think they need to work on their customer service.

Avoid at all costs!!! Only interested in getting there install fee per job. Engineer not qualified to work on the heating system we have and had to get a qualified engineer to fix the problems that were caused

Nathan & Brian came to set up my smart meter today. They arrived on time, were friendly, polite and informative. They explained everything they would be doing. They worked quietly and left everything tidy. They were respectful of my property and the covid guidelines and wore shoe coverings, masks and gloves for the entire time. Brilliant service, could not fault them. Credit to the company.

My first two appointments were cancelled, and they don’t seem to be bothered about the consequences of cancelling them as some people, like myself have had to take the day off work.

The first one was cancelled, then when I called to rebook, the number I was given rang out for ages the first three times and was picked up on the fourth attempt, but I wasn’t sure if it was Magnum as they didn’t bother with introductions. The agent who answered didn’t really have a clue what was going on but said he would call back and didn’t. I called back later that day and rebooked and had to go through the full induction again which was annoying as was a further two-month delay!

Second appointment, about 3 ½ hours into the time frame given, someone called again from Magnum to cancel my appointment because of a tricky job they were delayed. The call centre doesn’t seem to know what is going on as whilst I was on the phone being cancelled to one agent, another was calling and left a voice mail to call them back to rebook!

Again, another two months delay.

However, when they do what they say they are going to do, it all goes well. Engineer arrived, had mask etc on. Explained what he was going to do and got started. He was very thorough and also noticed two hazards with the main fuse and cables, that had not been picked up on in the past by two other companies.

This was reported by him and Scottish Power Networks, who came out and fixed it by moving the main fuse to another wall and tidied up the cables.

Engineer was very good, and someone within Magnum has also acknowledged my complaint. However, Magnums customer service call centre for bookings is letting the company down badly with their unprofessional service, cancellations, and unanswered calls.

I had originally given them one star but have changed to three. If they sort the staff out at the call centre and turn up when they say they will instead of constant cancellations, they would be a decent company. Cancellations can happen from time to time, but I think Magnum need to get the finger out and sort this because it seems to be the normal for them to cancel instead of turning up to do the job.

Magnum initially arranged to install smart meters on 11 November 2020, but when the engineer arrived he didn't have the parts for the gas meter. Another engineer came on 10 February 2021 - once again didn't have the right parts for the gas meter but said he could "make something up". Both meters were fitted and I was left with the house monitor - which to-date only displays the time.

On 21 February I had my gas boiler serviced, part of which involves a gas test. During the test my plumber discovered there was a small gas leak on the fittings Magnum had "put together". Fortunately, my plumber was able to fix the issue.

I had raised a complaint with People's Energy, last December, regarding Magnum's shoddy service, which remains open. When I updated them today about the gas leak I got the impression I was not the only dissatisfied customer.

Steer clear!

Emailed resolution@magnumutilities on 22nd February - I received a response advising they would get back in 10 working days - guess what? -- Nothing.

Our engineer arrived on time,he had his face mask on and when he came into the house he put his over shoes on. Which was very thoughtful. Polite and knowledgable and a very tidy worker. Explaining the technology behind the system
10 out of 10. Thank you Magnum

Arthur from Magnum Utilities turned up yesterday as scheduled to fit my smart meters. This was arranged by Pure Planet so I didn't know what to expect other than it would be someone from Magnum Utilities to come round. When Arthur pulled up in the branded van, branded uniform and a mask, I felt more confident this would be a professional job. He kept his distance and was wary of coming inside as he didn't want to muddy the floor. He showed me both meters outside, explained how they work and advised on the home display and its positioning. The dual display only showed electricity for over 1hr after Arthur had left, and gas usage was not shown at all so I started getting worried. I gave Arthur a call, which he kindly answered after hours and advised to switch it on and off. Feeling silly writing this but it worked and everything is good. Arthur did say on the call that if it wouldn't, I should call him later and he'll help so that was very nice and clearly going the extra mile to leave the job completed.

Magnum Utilities have twice failed to turn up to fit smart meters at my property. I've received text, phone call and postcard telling me they're coming and then I got a phone call during the appointment slot telling that they can't make it. Re-booked an appointment for the third and final time.
If they don't show up and fit the meters I shall complain to OFGEM.

Magnum are the worst - Unreliable - unhelpful - have no customer service assistance available.
This company's rating is not worth registering I will never recommend this company to anyone.
There communication skills are ZERO