Absolutely you less company. Should not legally aloud near anything for health and safety.
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This is an absolutely disgusting company. My partner resigned from them because they were forcing him to become sub-sub-contracted. He was meant to get paid today CHRISTMAS EVE and they didn't pay. Th... See more
Was called to arrange appointment to suit, quickly booked in. Fasil Mohammed fitted my new smart meter for esb today. Called to give eta, arrived on time. Adhered to covid guidance during visit. Was f... See more
I was called out by a client after an install of a new smart meter. The call out was for no power, on inspection it was found that the terminals on the isolator had not been tightened and one was han... See more
Company details
Written by the company
Magnum Utilities is an Industry leading expert in smart meter installation and related services.
Contact info
United Kingdom
- magnumutilities.com
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Been let down four times by magnum to…
Been let down four times by magnum to fit a smart meter, first two times the engineers turned up with out the smart meter!!!! Should of learnt my lesson and just switched provider then but stuck with it. A year later!!! Got it re booked and they cancelled on the day 10 minutes before the 8 till 12 time slot ended to say they didn't have the meter in stock, re arranged for the next day and they cancelled it again but didn't even bother to tell me this time. Call customer services and they literally couldn't care less about the situation. The first appointment was in February 2019 so that's how long it's taken them and they still haven't fitted the meter. Avoid this company and Ecotricity the energy supply that uses magnum.
January 12, 2021
Unprompted review
Reply from Magnum Utilities
We are sorry for the disappointing experience you have had. We install hundreds of smart meters every day without incident or delay, but sadly not in your case and we have let you down.
You mention that the first appointment was February 2019. We are sorry but we cannot find a record of an appointment with you in 2019. The first record we have of a request to book an appointment was made by your energy supplier, to us, in January 2020. Records show that we attempted to contact you at this time, but failed to reach you successfully. Unfortunately, shortly after this time we entered the national lock down and all routine work was halted.
An appointment to visit you was eventually arranged for a date in August last year.
Your installation requires a specific version of meter that is in very short supply with your energy supplier. On the day of your scheduled appointment, the engineer assigned to visit you was unfortunately injured earlier in the day and your appointment was unfortunately postponed because no other nearby engineer had the required meter type on their van.
A subsequent appointment was booked for a date in January this year. It is here that an error on our part occurred. The meter type required had since been exhausted from stock and new appointments to visit you should not have been confirmed. We failed here and the engineer dispatched to your property was not properly informed of the specific meter requirements.
We're very sorry for this failing and the inconvenience and confusion this has brought about.
A TOTAL DISGRACE!!!!
A TOTAL DISGRACE!!!!
We were bombarded by e-mails informing us of our up coming appointment. We received automated phone calls informing us of our up coming appointment. In anticipation of their arrival, I cleared the area around our electricity meter. This caused a lot of work and disruption. We waited in all day for their technician to arrive. At the end of the day I phoned them to try to find out what was happening. Eventually we received a call saying that their "Engineer" had been called to an emergency job. We are due to have an EV charger installed next week and we needed the meter changed to enable this to happen. Magnum Utilities now tell us that they can only fit us in in three weeks time. Will they actually turn up then? Who knows?
Bombarding customers with unwanted and useless e-mails and sending automated phone calls at inconvenient times does not amount to adequate customer service. Turning up at an agreed appointment and doing the agreed job is what is required for adequate customer service and Magnum Utilities have dismally failed in this. If I could give them zero stars, I would!
A TOTAL DISGRACE!
January 5, 2021
Unprompted review
Reply from Magnum Utilities
We are so really very sorry for the disappointing experience you have had in getting your smart meter appointment.
We attend hundreds of similar appointments every day and, of course, whilst sometimes things do go wrong, most of these are completed without incident or delay. However, that was not your experience, Mike, and for this we are very sorry.
There has been a lot of disruption to field work during the Covid-19 pandemic and sometimes organisations like ours have to react to circumstances outside our control. Short notice absences, for instance, that result from forced self-isolation events mean that rearranging appointments impacted by any nature of difficulty during a normal working day is a little harder than it was before the pandemic. Please accept our apologies that, on this occasion, we were not able to give you the service you expected and deserved.
To allow us to investigate this further, please will you be so kind to email us at resolution@magnumutilities.com and provide some brief contact information that may allow us to find your details in our records? We will then register your complaint and deal with the issue as a priority. Thank you.
Two appointments missed
The company made two appointments to fit a SMART meter. Failed to attend both, meaning I wasted 8 hours waiting for them to arrive. They contacted me last minute to explain in the first appointment the engineer had been called to an emergency, second time (after saying they would try to make me a priority) he had run out of time. Offered to send the on call engineer but wouldn’t arrive until 8pm, when I would have to sit in darkness with the electricity turned off whilst he worked- I refused and have complained by email to Peoples energy who had contacted me in the first place to have the meter fitted- no response from them either.
December 27, 2020
Unprompted review
Reply from Magnum Utilities
We are very sorry you have had a disappointing experience with your smart meter installation appointments.
To allow us to investigate this further please will you be so kind to email us at resolution@magnumutilities.com and provide some brief contact information that may allow us to find your details in our records? We will then register your complaint and deal with the issue as a priority. Thank you.
WORST SERVICE, CONNECTED TO PEOPLES ENERGY
Connected to Peoples Energy. Paid for a job to be carried out two weeks ago and as yet this Magnum Utilities have not even contacted me. I have raised a formal complaint to Peoples Energy about this and still Magnum Utilities have not contacted me. Tried contacting Magnum Utilities on all numbers listed on their website and no-one at the end of the phone....do they even exsist?
Shocking all round, if you want a job done within a realistic timeframe then these guys are not the company to get involved.
Reply 16/02/2021:
I’m Not being funny but I complained on 11/12/2020 which is pretty much 10 weeks ago. It’s taken you this long to notice and reply to me.
Gave up a long time ago, pretty shocking.
Reply 17/02/2021
No, I also submitted a formal complaint through Magnum Utilities directly. More than happy to forward them in as it dragged on for weeks. It was extremely stressful and a very negative experience.
December 11, 2020
Unprompted review
Reply from Magnum Utilities
This sounds like a very poor situation and we are very sorry that you have had such an experience. We would very much like the opportunity to investigate this matter and put it right if we can.
Please get in touch with us at resolution@magnumutilities.com with details that allow us to identify your account with People's Energy and investigate this matter further.
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Reply 17/02/2021:
Unfortunately you submitted a review on Trustpilot in December - not a complaint directly with Magnum.
Magnum has only this week become aware that we have a presence on Trustpilot and has previously been oblivious to the existence of your review.
We have since registered our business with Trustpilot and are now actively engaged in responding to these reviews.
Great service is important to us and we are sincerely disappointed when things go wrong and wish to put them right.
We would be happy to investigate your complaint further if we could identify you in our records.
Once again, we apologise for letting you down.
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