This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed
Company replied
Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more
Company replied
When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more
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Company details
Written by the company
Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.
Contact info
Frontline Ltd, 1st Floor, Stuart House, St John's St, Peterborough, PE1 5DD, Peterborough, United Kingdom
- magsdirect@flgroup.co.uk
- magsdirect.co.uk
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The speed and efficiency of the delivery
The speed and efficiency of the delivery
December 16, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Ian. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had an efficient and speedy experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
It was very easy to order my magazine…
I ordered a magazine for my Aunty who lives in the UK, it was easy to order and arrived after only two days
December 16, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Jacqueline. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy to use experience with Mags Direct. We hope your Aunt enjoys her magazine and we look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Very poor customer care
Only 2 magazines out of 3 I’ve ordered have arrived with no explanation as to where the missing one is.
Emailed customer service 2 weeks ago and I’m still waiting for a response
December 1, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Carol as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
Never recieved my order
Made a purchase on the 25th of November and I still haven't received my order or any status updates that it was even dispatched. I contacted customer service and received no response.
November 25, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Sinead.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
Best wishes,
Mags Direct
Good site with good range
December 13, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Toby. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct and enjoyed our extensive range. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
My magazines arrived in perfect…
My magazines arrived in perfect condition in cardboard boxes! They are Christmas magazines that I was hoping to get from England and I did! So very pleased.
December 13, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Joann. It is very much appreciated and your feedback means a lot to us.
We are very happy to hear that you were pleased with our service and that your Christmas orders arrived in perfect condition, considering the distance travelled. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Part of my order is missing
Part of my order is missing. I've messaged twice, with no reply!
December 1, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
Fast Delivery Received magazine in a reasonable…
Received magazine in a reasonable amount of time from UK to US
December 10, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Ann. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with our service and that your orders arrived in a reasonable amount of time, considering the distance travelled. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Very disappointed to be honest
Very disappointed. I ordered 2 magazines at the same time but only one was delivered. I have messaged but no reply yet.
The eventually refunded me for the magazine that did not show up
November 26, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Sandra as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused.
Best wishes,
Mags Direct.
I made my order on November 19th and I…
I made my order on November 19th and I still haven’t gotten any updates on the location or status of my package. I filled out the contract form on the site on December 5th, but my questions still haven’t been answered.
December 10, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
I have not recieved package
I have not recieved package. I have also not yet heard after submitting information on your website. I would like a refund
December 8, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Chris as your feedback means a lot to us.
We are very sorry that to date the the customer support team has not yet responded to your emails. We’ll make it a priority to contact the courier and resolve this issue for you.
Please also accept our apologies for any inconvenience and disappointment caused & thank you for shopping with Mags Direct.
Best wishes,
Mags Direct.
Brilliant…Thank you
September 2, 2025
Reply from Mags Direct
Thank you for your 5-star review Roger. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with our service. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Awful company!!!
I ordered a Bluey magazine that my little boy has featured in on the 22/10/2025 and have still not received it. I have filled out the contact request form several times on the website and still no communication. Awful company with terrible customer service. Would definitely not recommend.
October 22, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Terrie and for bringing this to our attention as your feedback means a lot to us.
We are very sorry that it has taken longer than usual for the team to respond to your emails. Please also accept our apologies for any inconvenience and disappointment caused & thank you for shopping with Mags Direct
Best wishes,
Mags Direct.
Reply from Mags Direct
Thank you for your 5-star review. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with our prices and rewards. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Magazine delivered promptly
Magazine delivered quickly and undamaged
December 4, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Robert. It is very much appreciated and your feedback means a lot to us.
We are very happy to hear that your order arrived really quickly and undamaged. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
I posted about rips in my Tatler…
I posted about rips in my Tatler magazine and you told me to enter my information in the customer feedback site. I did do that; however, no matter how small I made the picture of the rips, you website still rejected the photos. I submitted to the site explaining the problem and no one got back to me. Please help, I am very frustrated!
October 21, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Julia.
We are very sorry that it took longer than usual for the customer support team to respond to your emails. Unfortunately, once an order has shipped from our despatch warehouse we have no control over how it is handled enroute to its destination.
A team member reached out to you yesterday and hopefully this issue can be resolved as quickly as possible. Please also accept our apologies for any inconvenience and disappointment caused & thank you for shopping with Mags Direct
Best wishes,
Mags Direct
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Jaydn.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
NO SHOW, no customer service available.
Ordered 112025, shipped 112125, never received it. Tried to do an online support form, no confirmation of receipt of that.
November 20, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Anne. It is very much appreciated and your feedback means a lot to us.
It appears that your order is awaiting customs clearance in Montreal Canada. Please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number and
they can then provide you with your tracking details.
Best wishes,
Mags Direct.
Everything arrived in perfect condition…
Everything arrived in perfect condition in Greece, thank you 😊
December 3, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Helen . It is very much appreciated and your feedback means a lot to us.
We are very happy to hear that your order arrived really quickly and in perfect condition-considering the distance travelled. We hope you enjoy your selection and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
EVERYONE DO NOT BUY FROM HERE!!
EVERYONE DO NOT BUY FROM HERE!!
If I could give less stars I would!
ITS A SCAM,
they have no contact information whatsoever and only a get in touch box. I placed an order on the 19th of November, the next day I got confirmation that my items were shipped. I paid for express delivery yet I received no tracking.
I’m reached out multiple times. I’ve also been in touch with their active social media. Again nothing has been said to me. I’m extremely frustrated.
November 14, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention as your feedback means a lot to us.
We are very sorry that it took longer than usual for the team to respond to your emails. Hopefully your issue has now been resolved. Please also accept our apologies for any inconvenience and disappointment caused & thank you for shopping with Mags Direct
Best wishes,
Mags Direct.
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