This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed
Company replied
Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more
Company replied
When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more
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Company details
Written by the company
Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.
Contact info
Frontline Ltd, 1st Floor, Stuart House, St John's St, Peterborough, PE1 5DD, Peterborough, United Kingdom
- magsdirect@flgroup.co.uk
- magsdirect.co.uk
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EVERYONE DO NOT BUY FROM HERE!!
EVERYONE DO NOT BUY FROM HERE!!
If I could give less stars I would!
ITS A SCAM,
they have no contact information whatsoever and only a get in touch box. I placed an order on the 19th of November, the next day I got confirmation that my items were shipped. I paid for express delivery yet I received no tracking.
I’m reached out multiple times. I’ve also been in touch with their active social media. Again nothing has been said to me. I’m extremely frustrated.
November 14, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention as your feedback means a lot to us.
We are very sorry that it took longer than usual for the team to respond to your emails. Hopefully your issue has now been resolved. Please also accept our apologies for any inconvenience and disappointment caused & thank you for shopping with Mags Direct
Best wishes,
Mags Direct.
Taking longer than expected.
My order was placed the 17th Nov. On track and trace it said item left sender on the 25th. Still awaiting the arrival...due tomorrow the 2nd December.🤞.....Update.... Items arrived on the 2nd thank you.
December 1, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Angela.
We apologise for the delayed delivery of your order. If it does not arrive as expected please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Not recieved,now 2 weeks
Well,so far i haven't received my magazines. Had an email about a broken down couriers lorry,but nothing since. Looking forward to receiving them.....eventually.
November 14, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Nick.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Exactly what I ordered (Essex Life)
Exactly what I ordered (Essex Life), arrived promptly. Happy customer
November 13, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Anne. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct. We hope you enjoy your Essex Life magazine and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Best place for lego magazines!
November 27, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct. We hope you enjoy your Lego magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Great service and arrived quickly and…
Great service and arrived quickly and well packaged
November 17, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Chris. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct and that your order arrived quickly. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Issue now resolved. Refund received
This is the second review I would give a minus or zero star if I could. My magazine arrived ripped. You have failed to respond, replace or refund. Internal mailing system and I have been ignored despite using your very polite link provided by yourselves in response to my first review. Sounding like you were going to sort. But you haven’t. So you are conning people when you sound concerned. Funny there is someone able to try and pretend you are caring concerned company reviewing trust pilot comments.
I suppose small amounts of money so people give up. Appalling customer service. Just don’t use this company there are others out there.
November 19, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Rosalind as your feedback means a lot to us.
We are very sorry that it took longer than usual for the team to respond to your emails. Unfortunately, once an order has shipped from our despatch warehouse we have no control over how it is handled enroute to its destination. Hopefully your issue has now been resolved. Please also accept our apologies for any inconvenience and disappointment caused & thank you for shopping with Mags Direct
Best wishes,
Mags Direct
Quick and easy
The magazines were easy to find on your website and they arrived just two days later.
November 5, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Derek . It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy to use experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Order never sent, impossible to reach
I made an order on October 26, and today (Nov 21st) there’s still to update. My emails to support bounce back and “cannot be delivered”, there’s no contact phone number on the website, and nobody responds to my contact form enquiries. Avoid this company
November 21, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Natalia.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
I placed the order on October 27th…
I placed the order on October 27th (1366175)and I still haven’t received it. I wrote twice to request an update and I was sent a link stating that they attempted delivery three times but I was absent, and that the package is now being held for pickup. This is impossible, because we have a concierge that is always open and receives all mail. We did not receive any delivery notices from the courier, nor any notifications explaining where the order is now. I have already written twice and no one has replied.
I spent the whole day calling the Italian postal service to understand what had happened, since I didn’t receive any help on your end. In the end, I found out that the package had been held at a post office far from my home, so this morning I lost almost two hours getting there and I even had to pay 13 euros to collect it. As if that weren’t enough, the magazines arrived damaged because the package wasn’t properly sealed. Your customer service is disastrous, and I will make sure to leave negative feedback. Nothing like this has ever happened to me before.
October 27, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Marion.
We are very sorry to hear about the issues you have encountered with your order and that it arrived in such poor condition. A member of the team will be in touch and we'll make it a priority to investigate and resolve this situation for you as quickly as possible.
Best wishes,
Mags Direct
Unable to contact/No response other than by Trustpilot
Ripped and tatty magazine arrived. Website not functioning and no other way of contacting them. Won’t let me upload picture. Get error message when trying to submit. DO NOT USE THIS COMPANY
UPDATE
I have tried to contact you following your response. Followed your contact us details still Error uploading pictures and submitting the contact form which has my order number on AGAIN. I have tried to submit a number of times. Seems I am not the only person to have this problem. No acknowledgement that the form has been received even. Other companies that use such forms have an automatic receipt sent. I have checked junk mail. I am not happy and would recommend people do not use this company. You are quick to take the order. and the money but when it’s poor service/goods you are not responding. I require the magazine being sent in a good condition please or if you are unable to do that then please provide a full refund including postage.
November 19, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Rosalind.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
cute i like it
November 19, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Katerina. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
So easy to use!
November 19, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Aleksey . It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy to use experience with Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Simply Christmas…
It is everything and more just as I expected . I will definitely get it again it came within the time expected. And it's great quality the extras that come with the magazine are just the same.
Great definitely Five stars
November 3, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Caroline. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, experience using Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
I never received the magazine.
November 1, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Eileen.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Great ServiceAble to obtain a magazine no longer…
Able to obtain a magazine no longer available at Newsagents etc. Arrived very promptly
November 3, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review John. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that we could provide a magazine you were looking for that was no longer in store and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
A service for the individual
The magazines arrived promptly. A good service if you just want to order a single copy and not a subscription.
November 10, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Susan. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived promptly and you appreciate that you are able to order as, and when, you would like without being tied to a subscription. We look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Well packed👍and prompt delivery to…
Well packed👍and prompt delivery to Germany. Highly recommended⭐⭐⭐⭐⭐
October 31, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Ute. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived well packaged and promptly considering the distance travelled and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Reply from Mags Direct
Thank you for your 5-star review Sam . It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived really quickly and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Good mag with quick delivery
October 31, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Jim . It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with your magazine and that your order arrived quickly. We look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
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