This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more
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Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed
Company replied
Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more
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When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more
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Company details
Written by the company
Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.
Contact info
Frontline Ltd, 1st Floor, Stuart House, St John's St, Peterborough, PE1 5DD, Peterborough, United Kingdom
- magsdirect@flgroup.co.uk
- magsdirect.co.uk
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Dreadful experience.
Firstly I couldnt place my order. Sent several messages, I.T. were supposed to get in touch never did. Eventually sorted it myself. Then was contacted to say 1 magazine was no longer available although this was not mentioned on the website. Finally when order was delivered had to pay 10 euros customs duties on top of exorbitant £15 shipping. Dreadful experience. Beware if you order from outside UK!
November 7, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Sarah.
We are sorry to hear that you has difficulties placing an order and were unhappy with the Import/Custom fee`s, we understand this can be frustrating. Sadly these are out of our control and have become much more complicated since Brexit as each country has set its own rates.
It does explain in the T&C`s on the site that any customs or VAT fees are the responsibility of the customer and that you will need to pay them before receiving your parcel.
Our apologies once again for the frustration
Kind Regards
Mags Direct
Excellent service.
Excellent service received from MagsDirect for my magazine order.I will definitely use them again.
October 24, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review John. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you were pleased with our excellent service and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Delivery company left half a mile away…
Delivery company left half a mile away on a recycling bin in the rain with torn wrapping so all three mags got wet...your message system will not allow the upload of any images ?!! - Sent two messages been several days and no response or acknowledgement - Pretty poor all round.
November 1, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention.
We are very sorry to hear that your order arrived and was left at a distance and in in such poor condition. A member of the team will be in touch and we'll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Order three magazines - Experience
For once not sent in a plastic "bag", but well protected in a cardboard packaging.
October 15, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Peter. It is very much appreciated.
Your feedback means a lot to us and we are happy that you appreciated the packaging of your order. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
BEANO BACK NUMBER
This was the first time I have used Mags Direct as D C Thomson have terminated their back number business. I found the website easy to find and use and the Beano arrived unfolded in perfect condition. Most impressed.
September 15, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Stephan. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy ordering and delivery experience using Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
All good but delivery time is long
everything went well. Delivery time although expected was rather long on the standard delivery.
October 7, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 4 star review Robin.
We are very sorry to hear that your order took much longer than we would have expected to arrive. Once an order leaves our dispatch warehouse, on occasion, unexpected delays can happen which unfortunately is out of our control.
Best wishes,
Mags Direct.
preposterous customs fee
After I paid for the magazine, I received a message from Bpost (Belgian mail company), asking for a €25 customs fee. That would mean one single Olive Magazine issue would cost me €37. I will have to have it returned to sender. Is there any way I can get my money back?
October 10, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Evelyne.
We are sorry you are unhappy with the Import/Custom fee`s, we understand this can be frustrating. Sadly these are out of our control and have become much more complicated since Brexit as each country has set its own rates.
It does explain in the T&C`s on the site that any customs or VAT fees are the responsibility of the customer and that you will need to pay them before receiving your parcel. To discuss this further, could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
Our apologies once again for the frustration
Kind Regards,
Mags Direct.
I really wanted the option to cancel…
I really wanted the option to cancel the magazine or at least move the subscription to one that I wanted as I only ever signed up for six months!
October 17, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review.
Unfortunately, Mags Direct do not handle any form of subscription; it is likely that you have a subscription with ‘Magazines Direct’ which is a completely different company, but they do have subscriptions.
I have added a link to them below for you.
https://www.magazinesdirect.com/
Best wishes,
Mags Direct
Reply from Mags Direct
Thank you for your 5-star review Ann. It is very much appreciated.
Your feedback means a lot and we are happy that you had a positive experience using Mags Direct. We hope you enjoy your magazines and thank you for shopping with us.
Best wishes,
Mags Direct.
Excellent Magazine
I saw the advert for this mag and thought it looked really good, and it is.
Well done..
October 2, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Alan. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive experience using Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
Massive scam
I am not the type to leave reviews AT ALL nevermind one star but I have not received my order which was meant to arrive on 24th of SEPTEMBER. There is no where to file a complaint or request a refund on any emails and when I tried to use the website it said the owner of the website has blocked me?? Such a scam and had the audacity to send an email asking “how did we do?” you did awful give me my money back
October 16, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Maya.
We are sorry to hear that your order has not arrived, unfortunately we have an incomplete delivery address for you on our system, which is most likely the reason your order did not reach you. As you had difficulty contacting us, a member of the team will be in touch and we'll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Easy to use
Easy to use, good communication, prompt delivery, well packed
October 6, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review. It is very much appreciated.
Your feedback means a lot to us and we are happy that you had a positive, easy ordering and delivery experience using Mags Direct. We hope you enjoy your magazine selection and look forward to seeing you back with us in the future.
Best wishes,
Mags Direct.
The worst i didnt receive my order
The worst i didnt receive my order
September 2, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Alya.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Not a good experience
Refund received after the review was posted.
I have pre-ordered the Good Food Christmas issue but then I realised the issue is included in my running subscription and hence I have cancelled the pre-order but not only I haven’t received the refund but I had no reply to my two enquiries asking for details about the refund. It looks to me this company is only interested in taking the money but not really interested in the level of service provided
September 26, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review Elisabeta. It is very much appreciated and your feedback means a lot to us.
We are sorry to hear that you are unhappy with our service. Someone from the team has responded your email and we’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct.
Great offers and fast delivery
Great offers and fast delivery , love it
October 6, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Roxii. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you love our great offers and that your order arrived really quickly. We look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Haven't received anything yet
Haven't received anything yet. There is a postal strike in Canada, maybe that is why.
October 5, 2025
Unprompted review
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Madeleine
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Reply from Mags Direct
Thank you for your 5-star review Peter. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that you enjoyed our great selection of quality publications. We look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
I thought the magazine had sold out
I thought the magazine had sold out - wrong, they issued some more. Great service from Mags Direct.
September 25, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Richard. It is very much appreciated and your feedback means a lot to us.
We are happy that you had a positive, experience ordering from Mags Direct and appreciated our service. We aim to please and look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
Reply from Mags Direct
Thank you for your review and for bringing this to our attention Craig.
Could you please get in touch with our customer support team via https://magsdirect.co.uk/contact/ with your order number please.
We’ll make it a priority to investigate and resolve this issue for you as quickly as possible.
Best wishes,
Mags Direct
Super speedy delivery
September 28, 2025
Unprompted review
Reply from Mags Direct
Thank you for your 5-star review Sarah. It is very much appreciated and your feedback means a lot to us.
We are happy to hear that your order arrived really quickly and we look forward to seeing you back again with us in the future.
Best wishes,
Mags Direct.
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