Mailbakes Reviews 4,085

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the delicious taste and high quality of the cakes. Many appreciate the thoughtful concept of sending treats, finding it a brilliant and unique gift idea that brings joy and surprise to recipients. The service is frequently described as excellent, with people commending the ease of ordering and the helpfulness of the staff. However, some customers also noted issues with delivery, including delayed or lost orders, and incorrect items being sent. A few people were dissatisfied with the quality of the cards and packaging, feeling they did not match the high standard of the cakes. Additionally, some reviewers experienced problems with the taste of certain cakes, describing them as unpleasant.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the delicious and moist cakes,... See more

Quality

People report positive experiences with quality. Customers consistently praise the delicious and moist cakes,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and the great selection... See more

Service

Users describe positive interactions with service. Many customers praise the service as "fantastic," "first... See more

Based on these reviews

Rated 5 out of 5 stars

Have used several times to send to friends for birthdays. They are always surprised, happy and love idea, something different and say delicious, though have never left any for me to sample.

Rated 5 out of 5 stars

Mailbakes is absolutely brilliant!! What a lovely idea, to send somebody a tasty treat to make their day. I sent one to my mum in Mother’s day & she absolutely loved it!! Also I have to say their cus... See more

Rated 5 out of 5 stars

“Omg this is so cute, I didn’t know they gift cakes like this and they tasted so delicious” - she said This purchase was definitely worth it as the recipient is happy and the prices are reasonable... See more

Rated 5 out of 5 stars

What a great idea of sending someone a smile, or hug in a box. Great selection of box fronts for any occasion, lovely font used for messages inside the box and a yummy selection of cake flavours to ch... See more


Company details

  1. Gift Shop
  2. Bakery

Written by the company

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 26% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid at all costs worst company

Ordered on Sunday 25th specifically requested to be delivered 30th for a 70th birthday .

Ordered never arrived , trackings details didn’t work .

Update - company promised refund on 31 Jan , as of the 6th Jan they have still not actioned the refund !!!!! Do not use this company they are scammers

January 30, 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hi Sarah,

Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, especially for such an important occasion as a 70th birthday.

We sincerely apologise for the delay and for the tracking information not working as expected. We understand how disappointing and stressful this must have been, particularly as the delivery date was clearly requested in advance. We completely appreciate how important timely delivery is for gifts, and we regret that we let you down on this occasion.

Please know that shipping delays and tracking issues are never the experience we want for our customers, and your feedback has been shared with our team so we can continue improving our processes and communication.

We would really appreciate the opportunity to look into this further and make things right for you. We have reached out to you directly to investigate this further and to see how we can best support you moving forward.

Thank you again for your feedback, and we are genuinely sorry for the inconvenience caused.

Kind regards,
MailBakes

Rated 5 out of 5 stars

For a guy who has all he needs … or so he thought!

My 78-year-old big brother has all that he needs … but how absolutely blown-away he was to receive surprise birthday cake slices in the post, in two of his favourite flavours! To say he was chuffed to bits is underestimating his response. Thank you so much for ensuring that it arrived in time and, of course, for the quality of your product.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

What a great idea

What a great idea of sending someone a smile, or hug in a box. Great selection of box fronts for any occasion, lovely font used for messages inside the box and a yummy selection of cake flavours to choose from. They fit most letter boxes and so easy to order even for me. I'd recommend this service to anyone who is stuck for a gift or even to themselves for a decadent "me" gift. Excellent and very helpful service.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Sweet treat!

My sister face palmed into the cake slices, sticky, delicious and a taste of more. She inhaled one slice without breathing , they were an absolute hit! Sent out in record time and received with so much love! Thank you for making her day!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with this order

I am so happy with this order.
I placed the order on the Sunday evening and it arrived on the Monday afternoon.
This was an anniversary present for my boyfriend and i was really pleased with the delivery timescales. He also really enjoyed the cakes. This is the second time I have ordered from Mailbakes & i would definitely do so again for occasions.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent again

Excellent again, cake was delicious so my FIL said as it was for his birthday, quick delivery, quick responses when I thought I’d messed up, would 100% recommend

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing delivery

I purchased from Mailbakes for a lovely lady’s birthday. I bought and paid just after Christmas and they were correctly delivered on the 25th January. I received a thank you message from my friend, and although I won’t taste the goods I am sure they will be amazing .
Thank you Mailbakes for keeping your side of the bargain and delivering on time

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, the card arrived the day after I ordered it, on my granddaughters birthday, I bought a belated card because I didn't think it would get there so fast, wonderful card and I'll definitely be buying more for other family members, great idea 🤩

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great surprise gift idea🍰

Easy to order and very good delivery & communications.
Great surprise gifts and each time I’ve used Mailbakes, the recipient has loved the idea and the contents!👍

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

A little pick me up

This was a little pick me up for my daughter who has been unwell. The cakes were delicious & it really cheered her up, thank you

January 15, 2026
Unprompted review

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