Despite an overly complicated start, mostly my fault for mistakenly creating two accounts, the support team were excellent in taking patient time to sort it out. The trial version just didn't work... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Thanks to Mark and Ben who assisted me with my SMTP query, which was resolved today. You were thorough and willing to help until I fully understood how your platform worked. Appreciate your pat... See more
Company replied
I have to say that MailerSend support is exceptional and although they cannot fully see each client's setup, they ask all the right questions so that I simply have to provide the details accordingly... See more
Company replied
Great solution for my personal and business email. After having issues with our existing ISP and send mail services, these guys rock. Great platform and super fast technical help and response. Rea... See more
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Company details
Written by the company
MailerSend is a hassle-free transactional messaging service designed so that developers can integrate transactional email and SMS quickly and effortlessly into their stack. Intuitively designed so anyone can contribute, with a powerful sending infrastructure and flexible payment plans that empower you to scale your sendings quickly. With over a decade of deliverability expertise, and inbuilt email verification, you can rest easy knowing your sender reputation will remain intact. Plus, premium features including sender identities, dedicated IPs and priority support make for an advanced, comprehensive solution. Get started for FREE with 500 emails per month, then upgrade for as little as $7/month for up to 5,000 emails!
Contact info
228 Park Ave S PMB 54955 New York, 10003-1502, New York , United States
- marketing@mailersend.com
- mailersend.com
4.2
Great
206 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Good and fast support as well as…
Good and fast support as well as powerfull comparing with other providers.
May 22, 2025
Unprompted review
They can cancel your account at will…
They can cancel your account at will without any refund — and the whole point is, you paid for a service you couldn’t even use!
This was my first time using this company’s email API. When the test went smoothly, I proceeded to pay for a 100K email subscription plan.
On my very first send, after sending only around 1,000 emails, they notified me that my email list had a high bounce rate (around 10%) and suspended my account.
Alright, so maybe we can recheck our email list and resubmit?
MailerSend: No! Your email bounce rate is too high — your account is being SUSPENDED immediately!
Me: Fine, then how about a refund?
MailerSend: No, because you violated our policy, there will be no refund!
I’m really curious — is this some new business model now? If a customer accidentally violates an alleged policy, you can just suspend their account, not provide any service, and keep the money without issuing a refund?
I’m not sure if this is legal, but we reserve all rights to pursue legal action.
Well, one good thing did come out of this: thanks to MailerSend’s terrible experience, we found another email service provider that is more than 50% cheaper — and successfully delivered all of our emails.
WELL DONE!
May 21, 2025
Unprompted review
Reply from MailerSend, Inc.
Hi there, thank you for sharing your feedback.
As we shared privately, your account was suspended due to a high bounce rate, which goes against our Terms of Use. We understand how frustrating this can be, especially as a new user.
That said, protecting the deliverability and reputation of our platform is something we take very seriously for the benefit of all users. High bounce rates can negatively affect everyone’s ability to reach inboxes, which is why we take immediate action when this happens.
If you have any questions or would like to discuss your case further, feel free to reach out to us at feedback@mailerlite.com.
Great setup and trustful process
Great setup and trustful process. Good implementation tutorials.
May 15, 2025
Unprompted review
Reply from MailerSend, Inc.
Welcome to MailerSend! 🎉 We’re so happy to hear that the setup process went smoothly and that the tutorials were helpful. If you ever need anything else or want to explore new features, we’ve got your back!
Excellent customer support and seamless…
Excellent customer support and seamless integration.
May 12, 2025
Unprompted review
Possibly great service
Possibly great service, but I did not have a chance to experience it; they refused my application. Am I frustrated about this? Not at all; it's their company, and they can work to protect their reputation. Fine, so why did I start it with 1 star? No humanity in customer service, we refuse, and we will not be able to reconsider at this time. That's the answer. When I asked to explain how I can do better, why this is happening, the reason? No proper answer. To be better, I need the reason; otherwise, how can I improve?
May 9, 2025
Unprompted review
Reply from MailerSend, Inc.
Thank you for sharing your feedback. We understand that having your application declined can be frustrating, and we truly appreciate your understanding that we follow strict policies to ensure the best experience for all our users. We genuinely appreciate your interest in our platform, and if you have any questions about how to improve or want to discuss this further, please don’t hesitate to reach out to us directly at feedback@mailerlite.com.
Very quick response and resolution…
Very quick response and resolution time. Very easy to use platform.
May 6, 2025
Unprompted review
Perfect match for any startup
We are a small startup and MailerSend has been very easy to get started with! Perfect that they offer a free Hobby Plan when business is small but has potential to grow. Nice! Also very easy to implement.
April 30, 2025
Unprompted review
Reply from MailerSend, Inc.
Thanks so much for the awesome review Christer! 😊 We’re so glad to hear that MailerSend has been a perfect fit for your startup. We love helping small businesses get started and grow, and we’re excited to be part of your journey. If you need any help along the way, we’ve got your back!
Prompt responses
Prompt responses, very helpful in sorting out issues and giving directions. I was pleasantly surprised how easy their platform is to use.
May 1, 2025
Unprompted review
Reply from MailerSend, Inc.
So happy to hear you're having a smooth experience with the platform and that everything is working well for you. If you ever need any more help or have more questions down the road, just let us know, we're always here to support you!
Reply from MailerSend, Inc.
Thank you for sharing your experience Ben! <3 If you ever need anything else, you know where to find us!
Great experience
We're a saas platform based in Ireland, using them for a few years, great support and zero technical issues.
April 28, 2025
Unprompted review
Reply from MailerSend, Inc.
Thank you for being with us for the past few years and sharing this awesome feedback Adrian! 😊 Can’t wait to see what you'll accomplish in the future!
fast customer service
the customer support was super responsive and were able to help me with my query right away, would highly recommend Mailersend!
April 23, 2025
Unprompted review
Reply from MailerSend, Inc.
Thanks so much for the kind words Venu! We’re so glad to hear our support team could help you right away. We really appreciate the recommendation and are here anytime you need us! 💙
Reliable Platform with Outstanding Support
We had a great experience with MailerSend! The support team, especially Mark, was incredibly responsive and helpful during the approval process. He took the time to understand our business model and made the onboarding straightforward. The platform itself is intuitive and perfect for our transactional email needs. Looking forward to growing with MailerSend!
April 23, 2025
Unprompted review
Reply from MailerSend, Inc.
And we’re looking forward to seeing you grow! 😊 Thank you so much for the awesome feedback and for choosing us. It really made our day to hear that MailerSend is the perfect fit for your transactional email needs. If you ever need anything else, we’ve got your back!
The upgrdae process was so qucik and i…
The upgrdae process was so qucik and i appreciate the efforts of Mr. Mark in upgrading my account.
April 22, 2025
Unprompted review
Reply from MailerSend, Inc.
Hey Sophia! Great to hear the upgrade process went smoothly, we’re super excited for you to enjoy all the new features. If you ever need any help down the line, just give us a shout! ☺️
Support team is the reason why im…
Support team is the reason why im upgrading.. Great job guys!!!
April 18, 2025
Unprompted review
Reply from MailerSend, Inc.
Wow, we’re so happy to hear that our support team has made such an impact. Thank you for the kind words and for trusting us with your upgrade, you won't regret it! 😉
Ben responded quickly to my account…
Ben responded quickly to my account problem. He made a suggestion to answer my question. I tried his suggestion and ran into a problem. He again responded quickly and accurately to help me find my answer. MailerSend tech support gets a 5 star from me today. I am a new customer on the Hobby plan. FYI-I am not a paid customer yet, but I am very impressed with the help I received today. Thanks Ben.
April 17, 2025
Unprompted review
Reply from MailerSend, Inc.
Thanks so much for the great feedback and welcome onboard John! 😊 We’re super happy to hear that we could help you get things sorted out quickly and that you’re having a positive experience with MailerSend. We’re really excited to have you with us, and if you ever need any more help or have questions, don’t hesitate to reach out!
Great service
Great service! Easy setup, fast support, and everything works smoothly. Highly recommended!
April 9, 2025
Unprompted review
Reply from MailerSend, Inc.
Thank you so much for the lovely review, Franz! 😊 We’re thrilled to hear that MailerSend is working well for you. It's fantastic to be part of your journey, and we're here anytime you need us!
MailerSend have one of the most caring…
MailerSend have one of the most caring customer service teams I've ever encountered.
They did help me in every single problem I had during the configuration and when on production.
I definitely recommend them
April 8, 2025
Unprompted review
Reply from MailerSend, Inc.
Thanks so much for the fantastic review! 😊 We're so happy we could be there for you and make everything smoother along the way. Your recommendation means the world to us! If you ever need help again or have more questions, don’t hesitate to reach out, we've got your back!
Fast, simple, reliable
Fast, simple, reliable
Very fast support, works in a few clicks and does absolutely everything it's supposed to.
Keep it up!
March 25, 2025
Unprompted review
Reply from MailerSend, Inc.
This makes us so happy, Olivier! 😊 We’ll definitely keep it up and continue making it even better for you. Thank you for sharing your experience and if you ever need anything else, you know where to find us!
They refused to work with me with no explanation!
I’m currently developing a SaaS project and was looking for a transactional email service to handle user interactions. I decided to give MailerSend a try. The UI was intuitive and the setup process went smoothly. However, they asked me to complete a form detailing my project for verification purposes, which I took seriously and filled out thoroughly.
Unfortunately, they came back with a firm refusal and restricted my account without providing any specific reason. I reached out to their team for clarification, but their response remained vague and unhelpful. I also took the time to carefully read their Terms of Use, and my project did not in any way violate their guidelines.
Overall, it was a disappointing experience, especially since I had already integrated MailerSend into my codebase and had to rewrite everything to switch to a different provider.
March 23, 2025
Unprompted review
Reply from MailerSend, Inc.
Thank you for sharing your feedback. We understand your frustration and would like to clarify that our verification process is in place to ensure the safety and security of all our customers. After reviewing your account, unfortunately, we weren't able to proceed as it didn’t align with our Terms of Use and Anti-Spam Policy. We wish you the best with your project and hope you find the right solution for your needs.
I’m really happy with Mailersend
I’m really happy with Mailersend – the features are spot on, pricing is fair, and everything works smoothly.
What impressed me most is the lightning-fast and knowledgeable support. I got helpful, expert replies within minutes. Can’t recommend it enough!
March 18, 2025
Unprompted review
Reply from MailerSend, Inc.
Thanks so much for the great review, Jan! 😊 We're super happy to hear everything is working well for you and that our support team was there to help quickly. We really appreciate your kind words and are grateful to have you as part of the MailerSend community!
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