The support team is not answering me. We have reached out countless times. We spun up a new email, and the service was not working properly. They used to have good support. Dozens of requests later, n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company canceled me and would not give me any explanation. Very poor service. They will not answer me from their website nor linkedin. I would not recommend them to anyone.
Mailtrack has been very helpful in my job search, as I am able to determine the likelihood of successful application based on the number of times emails have been opened. On the other hand, I can also... See more
Have billed me for 2 annual subscriptions since I cancelled. Was unable to get a refund the first time as you are only allowed to contact their support if you have an active subscription, which... See more
Company replied
Company details
Written by the company
With over 8 million registered users and a 4.5-star rating from over 10,000 reviews, Mailsuite combines advanced features like email tracking, personalized mail merge, document tracking, eSignatures, and document watermarking to help users build stronger relationships and achieve better email engagement. It offers free and unlimited email tracking with patented technology, and no credit card is required to get started. The tool is ideal for job seekers, sales professionals, marketers, and small business owners who want to improve open rates, boost response rates, and ensure their messages reach the right inboxes. Mailsuite provides added security with GDPR compliance and annual Google™ audits. Recognized by publications like Forbes, Mashable, and Lifehacker and trusted by professionals at Uber, Indeed, and Keller Williams, Mailsuite users can send campaigns to up to 10,000 recipients with high deliverability, accurate tracking, and custom personalization.
Contact info
Carrer de Còrsega 301, 08008, Barcelona, Spain
- mailtrack.io
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick help, great communication
I made a mistake in the payment plan. I wrote Mailtrack this problem, and they answered quickly and gave back my money just in a few minutes. They are very helpful. Thank you very much.
Best tool for mail tracking and support…
Best tool for mail tracking and support is lightning fast.
Helps me a lot in my daily work.
A must-needed add on.
Mailtrack lets me know when emails are read. This proves extremely useful for time sensitive documents, or when needing to know that commuication has been delivered. Mailtrack is quick to respond to questions or concerns, and has shown its willingness to work alongside it's clients to create a more user-friendly and effective experience, as well as a powerful personal and business tool.
It's a easy to use and very helpful.
It's a easy to use and very helpful.
On top, excellent service and immediate help for transfer the account from one email address to my other email.
And legal side also is very important, I have proof that the recipient received and opened my email.
Very happy with MAILTRACK app.
My experience with support was satisfying.
My experience with support was prompt, professional, and satisfying.
reliable tracking and great customer…
reliable tracking and great customer service!
Helpful
Alejandro was very responsive and helpful with my question. But he was the second person that helped me, the first one did not respond to my follow up requests.
Love Mailtrack and love the support
Love Mailtrack and love the support I received when I had a technical issue. The team kept me updated on all developments and rectified the situation. Bravo!
The tracker has always worked great!
The tracker has always worked great!
Whenever I have a problem, someone responds very quickly, like within 10-20 minutes.
not expensive
no need to notify that you're using the tracker
Easy and Powerful for a newbie
I have never done email campaigns before. Mailtrack made it easy for me. Simple but powerful. Most importantly, it has helped me get things done faster, and their customer service is fantastic. I highly recommend them.
Excellent customer support
Excellent customer support - responded to an email request almost immediately and solved my question just as fast.
Value for money.
Value for money.
Cost effective.
Timely response.
Useable advice.
The response was speedy and the issue…
The response was speedy and the issue was resolved.
A must have for personal and business emails.
The product and the service is seriously great. I never face an issue and have been using it for the past 7 months now. Mailtrack helped me with details on how many times my recipient has opened my email. I got it specifically for a major contract negotiation and it did the job. On many occasions, I was able to see the number of times my email was viewed which helped me anticipate the situation and gave me a great amount of help.
Definitely must to have for all your personal or business emails.
MailTrack "Campaign" Feature - Superb
As the name suggests, it does its primary task of tracking emails excellently, and further, the "Campaigns" Feature is superb.
So far so good
So far so good. Super smooth setup, highly understanding customer support, feasible plans, my complete family uses this tool. If this tool could benefit for your personal mailbox, for sure it should benefit B2B as well.
The response and solution was very…
The response and solution was very quick. Thank you.
It is a great app that I have been…
It is a great app that I have been using for years and decided to purchase the Pro version for the additional features (and super honest price!). The support has also been efficient and friendly, a great experience from start to finish.
Email Address Change
I needed to change the email address where I was using Mailtrack and Alejandro made the change for me rapidly and without any hickups. Super responsive service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








