mainspringboutique.com Reviews 186

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product selection, noting the brilliant quality and often unique timepieces available at affordable prices. The service is consistently praised for being prompt, efficient, and excellent, with many appreciating the quick dispatch and delivery. People frequently mention the great value and good prices, making their purchases feel like a bargain. However, some customers experienced issues with their orders, including watches arriving damaged or not working, and some reported difficulties with returns or obtaining refunds. A few people also mentioned problems with communication regarding delivery delays or price adjustments, and some felt that certain products were overpriced compared to other retailers.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the wide selection, great prices, and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick delivery, fast... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting great prices and... See more

Service

People report positive experiences with service, often describing it as excellent, good quality, and... See more

Order

Customers had ambiguous experiences with order, with some reporting positive interactions such as quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more

Rated 4 out of 5 stars

I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more

Rated 5 out of 5 stars

I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more

Rated 5 out of 5 stars

Where to start ordered Sunday noticed issue with address, emailed them straight away. By 09.30am Monday had a reply sorting the issue. Contacted customer service to thank them and try to get an ide... See more



Contact info

4.2

Great

TrustScore 4 out of 5

186 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This company offers superb timepieces…

This company offers superb timepieces at affordable prices. I have bought quite a few from them and have been pleased with every purchase. I don't normally leave reviews but my latest purchase moved me to do one. I ordered a RGMT Pershing from them. When I opened the bow I literally said WoW. It is a beautiful timepiece. Fantastic quality, accurate performance & generates lots of compliments. The service they provide is efficient and delivery was as expected. As a side note, on some occasions they say that your order will be despatched in ten days. Don't worry about this as they keep you appraised of the progress of your order and great watches are worth waiting for. I will continue to use them & look forward to receiving more fantastic watches.

June 19, 2025
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

I ordered a watch (not my 1st from here) and the price was dropped the next day. Rather than return the original, which hadn't even been dispatched, and order a new one, I asked if they would just adjust the price accordingly rather than me having to send one back and re-order but have been completely blanked. Does say on the website they will get back to you in a couple of days but now been a week. Watches might be great but the customer service definitely is not.

May 29, 2025
mainspringboutique.com logo

Reply from mainspringboutique.com

Thank you for your feedback, and we're truly sorry for the delay in getting back to you.

We completely understand your frustration, especially as a returning customer, and we do apologise for the lack of timely communication. We’ve now processed a refund for the price difference back to your original payment method.

Please note that our prices can fluctuate due to promotions but we always try to do right by our customers where we can, as in your case.

We’re sorry again for the experience and appreciate your continued support. If there’s anything else we can do, please don’t hesitate to get in touch.

Rated 1 out of 5 stars

The winder was delivered without a US…

The winder was delivered without a US plug and I have put batteries in and it still doesn't work. Please replace so I'm not out over 100 dollars!!
Joe Schultz
2245953301

April 30, 2025
mainspringboutique.com logo

Reply from mainspringboutique.com

We're very sorry to hear about the initial issue with your winder and truly understand your frustration.

As mentioned in our recent email correspondence, we’ve since resolved the matter and taken steps to ensure you're not out of pocket. We always aim to provide a smooth experience and regret that this one fell short.

Thank you for bringing it to our attention, and please don’t hesitate to get in touch if there's anything further we can do for you.

Rated 5 out of 5 stars

Great watch!! ❤️

Great watch at a great price.
It's a substantial watch but wears very well and looks even better than the photos. Super fast delivery and excellent communication....very happy customer 😀

April 24, 2025
Rated 2 out of 5 stars

Crap

I have bought 3 watches from this company and had issues with 2 of them . One arrived not working required a battery. You would think it would be checked prior to shipping. The second was an automatic. The watch wouldn't start up then suddenly started working . It began to loose time and gains time. Contacting customer services is useless as they only reply sometimes. Cheap Chinese junk that has no quality checks before shipping and that takes 15 days.Avoid . Was offered 10% after spending nearly £450

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a gift for my husband from here…

Bought a gift for my husband from here and was a little aprehensive as it was an expensive gift and first time I have used this company. However, I needn't have worried, the watch arrived in great time and was well packaged too. It is exactly as described and is excellent value for money. I would definitely use this company again.

March 25, 2025
Rated 5 out of 5 stars

Amazing as always

Amazing. The site looks amazing with lots of special watches and creative new companies. The fastest shipping I've ever had. Where I see the collaboration with the shop company.. it's a safe purchase. And my new Nubeo is amazing.Thank you

March 25, 2025
Rated 5 out of 5 stars

Great service!

I had a problem with my new Nubeo watch. Mainspring picked up my issue within 24 hours and offered a tested replacement straight away. They also offered a refund, but I love the watch and the replacement has been faultless! Thank you

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Had a tiny issue regarding delivery
But customer service was excellent
Solved within a day!
Lovely watch at a lovely price!
Will not hesitate to recommend

March 31, 2025
Unprompted review

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