mainspringboutique.com Reviews 186

Excellent service and communication from start to finish and the item is fantastic thank u

Buying a watch can’t be simpler you see it advertised
you order it it’s delivered within 3 to 4 days, and there is a large selection of watches too chose from and different manufacturers and great prices.

Watch took too long to arrive. Response time to queries about delivery is slow also.

Watch when it did arrive was as expected. Packaged well and good quality.

*update in response to reply*
Watch ordered 14th March and delivered 27th March. You advertised the same watch within 48 hrs of ordering as next day delivery.
So, to repeat. The watch took too long to arrive.

I ordered a watch which promised Free Next Day Delivery. After 2 days, still no watch, so I emailed the company numerous times and received no response. I then left them a disparaging comment on FB and lo and behold they contacted me via Messenger. They ‘investigated’ and said that they had the watch in stock but the watch box was damaged so would I accept a 10% refund and a free watch roll, which I agreed to. When the watch finally arrived, it was a completely different watch to the one I ordered, no sign of damage to the box and no watch roll. Contacted them again to say that what had arrived was not what I ordered and asked them to provide a postage return label, and unsurprisingly, radio silence again. I have no raised a dispute with my card issuer.

Awful customer service. Ordered a watch nearly a month ago, (MSB#9892) still no watch, no reply to two emails, no reply on social media. Will start a chargeback or court summons on Monday. Save yourselves the hassle and buy elsewhere.

EDIT AFTER REPLY

This generic reply sent by them has been used multiple times to multiple customers. No-one else seems to have trouble with my emails. I'd have a word with your hosting provider as well as sorting out your customer services. Awful.

Great service and value. Very fast delivery and well packed

All good with my new purchase, it was very easy and straightforward to buy my new watch.
Everything about the whole purchase went very smoothly and the delivery was very quick.
I would use MSB again.

Excellent service, from order to delivery

Fantastic price extremely quick delivery nice and easy to deal with perfect, in all ways

lost item has been very hard to resolve

I got the watch well delivered

Box broken watch not fitted inbox propley

Great quick delivery and good watch for price

This site was so easy to order from. Bought a couple of watches for my husband now. He absolutely loves these watches . We were updated throughout. Delivery was as detailed. Faultless from start to finish . Thank you so much.

Contacted customer service no response. Poor quality control watch had swarf and debris.

I was searching for an automatic GMT watch and a search led me to Mainspring Boutique. I found a Spinnaker Dumas GMT; exactly what I wanted and at a good price. Importantly, the company is U.K. based, so no problems with overseas deliveries etc. Ordering on the website was easy and although I ordered at the weekend, delivery was on Tuesday. Overall, excellent service and I would recommend Mainspring Boutique.

Very easy to order. Watch arrived within a couple of days. Will definately use again.

Arrived quickly as promised, good price too

I collect affordable watches and have purchased a few from Mainspring.
They are by far the best in Service and quality I have come across (including some well known High St retailers).
Their prices usually can't be beaten and their Customer Service is outstanding.

Mainspring Boutique has great selection, good prices, and excellent costumer service. Every time I have asked a question or had an issue, they have responded promptly and solved my problem. They often beat the price of manufacturer's own website! Highly recommended.