Mainstay trust would not accept an electronic signature from Fidelity. This is the only time I have ever had this issue. I am closing my account as this is the first time I can transfer the asset to... See more
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I reached out regarding setting up a tradional IRA with some of my private company stocks and I had no idea how to do this process. Jo Lynn Barnes was wonderful about taking time out of her busy day t... See more
Company replied
I'm a retail investor who's gradually taking control of my own investments. This means moving things out of various target ETFs and such at national firms and moving them into stocks that I pick and h... See more
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Your service is excellent. Personnel on phone always polite, business like and can usually answer all questions put to them. There is follow-up regarding any problems that may arise with paperwork... See more
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Company details
About Mainstar Trust
Information provided by various external sources
Innovative Leader in Specialized Retirement Services
Mainstar Trust is an innovative leader in custodial services that diversify and maximize long-term objectives for retirement and taxable account holders and financial advisors.
With our custodial services, you gain more control over your financial future, while having the knowledge and support to help you navigate the way.
Flexibility. Opportunity. Control.
These are the hallmark features of a self-directed IRA.
We offer a wide variety of asset types to fit your financial needs and interests, helping you maximize your investment and retirement objectives.
Why Mainstar Trust
Your respected & trusted financial partner.
We offer alternative, cost-effective retirement solutions, excellent services, and prompt and personal client support that put the reigns of your financial future firmly in your hands.
Contact info
214 West 9th Street , 66521, Onaga, Kansas, United States
- 800-521-9897
- customerservice@mainstartrust.com
- mainstartrust.com
Mainstay trust would not accept an…
Mainstay trust would not accept an electronic signature from Fidelity. This is the only time I have ever had this issue. I am closing my account as this is the first time I can transfer the asset to an organization with reasonable customer service. I did not choose Mainstar and can only transfer this asset now because it has been listed on the NYSE. Avoid if at all possible.
September 19, 2024
Unprompted review
No comment as this is all new…
No comment as this is all new experience for me. No idea what’s going on. Inherited investment account.
January 25, 2024
My agent patiently explained the…
My agent patiently explained the process of opening an account and was very responsive along with the internal team setting it up.
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Ez to change address
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Extremely difficult Account opening…
Extremely difficult Account opening process. Mainstar needs to get with the times and embrace e-signgatures via docusign et al. Also everyone at Mainstar needs to know and understand closing requirements. It is frustrating to get different answers depending on who you are talking to.
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
AGreatlways a grear experience when dealing…
Always a grear experience when dealing with Mainstar Trust. Their staff is the best.
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
New to your company..
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
The representative I spoke to was so…
The representative I spoke to was so understanding and kind and knew exactly what I was talking about I gave her an A+
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Helpful Employees
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Friendly, timely and kind.
Friendly, timely and kind. They certainly know what they are doing...thank God...I certainly don't
January 25, 2024
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
It’s a scam
It’s a scam. They took £130 from me without sending goods. There is no way to contact them because they email and phone number is fake. TO BE AVOIDED
December 21, 2023
Unprompted review
Reply from Mainstar Trust
One of the many qualities that Mainstar prides themselves on is a live person answering calls without the caller going through prompts. Please call Mainstar at our main number, 800.521.9879, to discuss your account.
Customer Service
Customer service goes above and beyond! Thank you to Dakota for helping me with some forms I needed filled out and answering all of my millions of questions with such patience. Kindest people in Kansas!
December 5, 2023
Unprompted review
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Very important and useful information…
Very important and useful information reported on time.
November 21, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Seamless!
Your company made my transaction seamless and with less hoops to jump through for the unique request that I had. Thanks
November 21, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
IRA transfer to trust
Working with team was easy and complete. I was able redirect my husbands IRA without any issues. Liz always called me back the same day I called and resolve my questions timely
November 21, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Good service.
November 21, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Simple & fast asset transfer process
November 21, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Smaller size matters
I appreciate the timely replies and execution. As a small business owner and now independent contractor, I work better with smaller organizations and personalized service.
November 21, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
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