Mainstay trust would not accept an electronic signature from Fidelity. This is the only time I have ever had this issue. I am closing my account as this is the first time I can transfer the asset to... See more
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I reached out regarding setting up a tradional IRA with some of my private company stocks and I had no idea how to do this process. Jo Lynn Barnes was wonderful about taking time out of her busy day t... See more
Company replied
I'm a retail investor who's gradually taking control of my own investments. This means moving things out of various target ETFs and such at national firms and moving them into stocks that I pick and h... See more
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Your service is excellent. Personnel on phone always polite, business like and can usually answer all questions put to them. There is follow-up regarding any problems that may arise with paperwork... See more
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Company details
About Mainstar Trust
Information provided by various external sources
Innovative Leader in Specialized Retirement Services
Mainstar Trust is an innovative leader in custodial services that diversify and maximize long-term objectives for retirement and taxable account holders and financial advisors.
With our custodial services, you gain more control over your financial future, while having the knowledge and support to help you navigate the way.
Flexibility. Opportunity. Control.
These are the hallmark features of a self-directed IRA.
We offer a wide variety of asset types to fit your financial needs and interests, helping you maximize your investment and retirement objectives.
Why Mainstar Trust
Your respected & trusted financial partner.
We offer alternative, cost-effective retirement solutions, excellent services, and prompt and personal client support that put the reigns of your financial future firmly in your hands.
Contact info
214 West 9th Street , 66521, Onaga, Kansas, United States
- 800-521-9897
- customerservice@mainstartrust.com
- mainstartrust.com
I signed up with you as custodian for…
I signed up with you as custodian for my IRA. Then you change your policy concerning registering my shares.I geuss you got too much pushback for more powerful concerns. I made a mistake by going with you.I would have rated you Zero stars. Then I was forced to pay you for nothing
April 20, 2023
World class company
Mainstar is far and above any similar service available. They were able to solve issues that others had been "looking into" or in two other cases, just ignoring for YEARS. Their guidance was simple, their effort untiring and results are far beyond expectations
October 30, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Customer Service
I called customer service for assistance with my issue, they answered the call with minimal wait time and walked me through the forms.
October 30, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust.
Great communication and follow through
October 30, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
The transfer of my account to your…
The transfer of my account to your service was poorly managed. Incomplete piece meal requests were sent and it was incumbent on me to provide various information that should have been demanded of the prior financial service firm.
October 30, 2023
Reply from Mainstar Trust
Thank you for taking the time to respond to our survey and for your feedback. Please contact us so we can discuss your feedback together. We take client feedback very seriously. Thank you for being a customer!
Friendly and knowledgeable customer…
Friendly and knowledgeable customer service on the phone.
October 30, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Great Mainstar Team
Team was helpful and provided direct, easy to follow instructions. I was aware of the status of my transactions and they were completed timely.
October 30, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Did what they were supposed to do 👍
August 24, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Friendly and efficient
August 24, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
OUTSTANDING EMPLOYEE KATE REISENGER
You have an outstanding employee Kate Reisenger. I would give her 50,000 stars instead of 5. She is on the ball, very efficient, knows her stuff and gets things done asap . Please compliment her with a raise
August 24, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust and our employee Kate! We will be sure to pass the review on to her and her supervisor!
waste of time and money from this rink…
waste of time and money from this rink a dink company. they UN-direct registered my GME shares. direct registering my GME shares was the ONLY reason i payed mainstar trust for their services. they are not to be trusted. they are in the pockets of big banks.
August 21, 2022
Unprompted review
Simple to set up account and maneuver
Simple to set up account and maneuver, feel secure with system.
Diana
August 4, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Everyone was very helpful and very easy…
Everyone was very helpful and very easy to set up!
July 20, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Mainstar did a wonderful job
I truly appreciate the ease in which I was able to move my 401(k) funds from Fidelity over to Mainstar without any issues. Mainstar remained in constant communication with my financial planners and was able to articulate what steps needed to be taken in order to get the transaction to go through smoothly.
July 20, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Opened new account
Got my account set up. A little bumpy since it is a sf-directed account.
July 20, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the feedback on your experience with Mainstar Trust!
Having recently transferred my IRA to…
Having recently transferred my IRA to Mainstar Trust which included several different documents I had to fill out and get sent back to them via email, the patience and help I’ve received from the Customer Service Department of Mainstar has been exceptionally superb!
July 20, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Timely and efficient…
July 20, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
So far so good
So far so good. Very courteous customer service and knew answer to my questions about IRA dist. Afterwards r rolling into from 401K
July 20, 2023
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. We appreciate the great feedback on your experience with Mainstar Trust!
Trustpilot is a paid service that…
Trustpilot is a paid service that responds to old (good) reviews to bring them to the top, this practice is an attempt to bury the current crappy reviews of Mainstar Trust.
Its your money ... Remove immediately out of these crooks hands.
July 7, 2023
Unprompted review
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