Mainstay trust would not accept an electronic signature from Fidelity. This is the only time I have ever had this issue. I am closing my account as this is the first time I can transfer the asset to... See more
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See what reviewers are saying
I reached out regarding setting up a tradional IRA with some of my private company stocks and I had no idea how to do this process. Jo Lynn Barnes was wonderful about taking time out of her busy day t... See more
Company replied
I'm a retail investor who's gradually taking control of my own investments. This means moving things out of various target ETFs and such at national firms and moving them into stocks that I pick and h... See more
Company replied
Your service is excellent. Personnel on phone always polite, business like and can usually answer all questions put to them. There is follow-up regarding any problems that may arise with paperwork... See more
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Company details
About Mainstar Trust
Information provided by various external sources
Innovative Leader in Specialized Retirement Services
Mainstar Trust is an innovative leader in custodial services that diversify and maximize long-term objectives for retirement and taxable account holders and financial advisors.
With our custodial services, you gain more control over your financial future, while having the knowledge and support to help you navigate the way.
Flexibility. Opportunity. Control.
These are the hallmark features of a self-directed IRA.
We offer a wide variety of asset types to fit your financial needs and interests, helping you maximize your investment and retirement objectives.
Why Mainstar Trust
Your respected & trusted financial partner.
We offer alternative, cost-effective retirement solutions, excellent services, and prompt and personal client support that put the reigns of your financial future firmly in your hands.
Contact info
214 West 9th Street , 66521, Onaga, Kansas, United States
- 800-521-9897
- customerservice@mainstartrust.com
- mainstartrust.com
Top Notch Service
My contacts with Mainstar employees has always been top notch. They are very service oriented and have repeatedly gone the extra mile to meet my needs. Recently, I needed to complete some transactions before the end of the tax year. My contact Jo Boswell was able to work on my requests at high priority and complete them within a 24 hour turnaround time to more than meet the deadlines. I am very satisfied with Mainstar's service and would highly recommend them to others!
February 8, 2022
Reply from Mainstar Trust
Great to hear about your positive experiences. We understand how important timeliness is on these types of transactions. Thank you for taking the time to respond and for your business.
Kate Reisinger is a golden asset to…
Kate Reisinger is a golden asset to Mainstar Trust! She has worked to get my Etrade account transferred to Mainstar since October, 2021, has kept me informed along the way and done everything possible to meet the goal of a full transfer. It has not been easy on either of us, but I have complete confidence in Kate and look forward to working with her and Mainstar going forward.
February 8, 2022
Reply from Mainstar Trust
Thank you for recognizing our great team members. Your experience is very important to us and we appreciate your business.
Mainstar's customer service is beyond…
Mainstar's customer service is wonderful and Kate Reisinger is beyond excellent in everything she does for us. She should be acknowledged in the highest of way. She's pleasant, competent and always prompt in answering and/or resolving any issues or questions we may have.
Joan Nataloni
Longmeadow Capital LP and Springfield Partners LP
February 8, 2022
Reply from Mainstar Trust
We will pass on your feedback! We appreciate you recognizing our great team members. Your customer experience with Mainstar is very important to us.
Very professional and easy to deal…
Very professional and easy to deal with. Questions were welcomed and callbacks are quick. A refreshing approach!
February 8, 2022
Reply from Mainstar Trust
Great to hear. Thank you for taking the time to share your experience with us. We appreciate it.
Worst Trust Company Ever
The worst investment company ever. They are the trust for my Inland account and controls distribution. I am nearly 67 yrs old and cannot get all my money out of this 7 yr old IRA account. I'm told I can only get 80% distributed quarterly in small amounts. That makes no sense at all. All I want is 100% of my funds that I've worked hard work for and need in retirement now but cannot get. If anyone can help me with this I will truly appreciate it.
January 20, 2022
Unprompted review
Reply from Mainstar Trust
Thank you for your feedback. As a Custodian, we provide recordkeeping/tax reporting information. We are not allowed to provide any type of investment advice from a regulatory standpoint. We are not involved in selling investments, just to provide custody services. Asset sometimes are illiquid and then as Custodian we are limited to what the asset company will allow.
Worthless Website
Their website is the worst I have ever seen. Investment transactions are not updated. It appears the website was built in 1990s. Website support is nonexistent. I moved my investments because it was so poorly designed.
Please see response from MainStar bellow. It took them almost 4 months to reply. I rest my case!
November 16, 2021
Unprompted review
Reply from Mainstar Trust
Thank you for taking the time to reply to our survey. We are sorry to hear that you were frustrated with your service experience and are actively looking into your feedback.
Reply from Mainstar Trust
Thank you for taking the time to provide feedback. We appreciate it. We are sorry to hear that you were frustrated with your service experience and are actively looking into your feedback.
Mainstar is outstanding and they keep…
Mainstar is outstanding and they keep the SDIRA investment account holders informed of IRS rules and changes; the is invaluable to me.
September 27, 2021
Reply from Mainstar Trust
We appreciate you taking the time to respond and for recognizing our service.
WORKING WITH THE FOLK AT MAINSTAR
Everyone at that I worked with at MainStar were patient and very knowledgeable
September 23, 2021
Reply from Mainstar Trust
Thank you for the positive feedback. We will share with our team. Thank you for taking the time to reply.
Sarah K Johnson
Mainstar staffs took the time to provide guidance to me on communication I had received regarding my SD-IRA and I was not sure what to do.
September 22, 2021
Reply from Mainstar Trust
Thank you for your kind comments. We will share your feedback with our team as well. We appreciate you taking the time to provide feedback.
It took 3 months to get the shares…
It took 3 months to get the shares transferred from my husband's account once he passed away to my account. Seems like an awfully long time for just a transfer.
September 22, 2021
Reply from Mainstar Trust
Thank you for taking the time to complete the survey. Our condolences on your loss. As a Custodian, we have no control over when alternative assets complete their transfers. Upon receipt of confirmation of transfers they are posted immediately. Please let us know if we can provide any additional assistance.
Reply from Mainstar Trust
You are very important to us. Thank you so much for taking the time to reply.
my account did not update promptly
my account did not update promptly, so it does not reflect the current amount.
September 22, 2021
Reply from Mainstar Trust
Thank you for taking time to complete the review and for your feedback. We enjoyed talking to you and are glad to know everything has been taken care of. Thank you for being a customer and using Mainstar Trust as your Custodian.
Very prompt service and no difficulties…
Very prompt service and no difficulties consolidating my purchase of a business. Excellent job.
September 21, 2021
Reply from Mainstar Trust
Thank you for the great feedback on your experience with Mainstar Trust. We appreciate it.
Liz has done a great job assisting me…
Liz has done a great job assisting me with the accounts in my mother's estate. Thank you, Sue
September 19, 2021
Reply from Mainstar Trust
Glad to hear that about your experience. We pride ourselves on providing personalized customer service. Thank you for taking the time to reply.
thanks for a great job!
September 16, 2021
Reply from Mainstar Trust
We are happy to hear about your experience with Mainstar. Let us know if we can provide further assistance.
Outstanding help with difficult situation
We had an extremely difficult time with a previous trust company that was just not helpful or responsive. A very caring Mainstar associate stepped up and got our account transferred despite various obstacles and unusual circumstances.
THANK YOU Ms K.!
September 15, 2021
Reply from Mainstar Trust
We will pass on your feedback! We appreciate you recognizing our great team members.
Reply from Mainstar Trust
Thank you for the feedback and for taking the time to reply. We appreciate your business.
Excellent customer service!
September 15, 2021
Reply from Mainstar Trust
Thank you for the great feedback on your experience with Mainstar Trust. We appreciate it.
Reply from Mainstar Trust
Great to hear. We pride ourselves on our customer service. Thank you for taking the time to reply.
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