Maisie & Clare Reviews 

198
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

June 2026 - Current order - Placed order, expecting delivery, still waiting weeks later. Not nice peeps. Have seen others that are told 'we didn't see your email'. Must not have seen all of mine, I... See more

Rated 1 out of 5 stars

I placed an order on 11 May 2026, have not received my order. Sent a few emails to the store, sent message on their Facebook page, and still no reply. I expected better communication and service.

Rated 5 out of 5 stars

Prompt service, items ordered were wrapped well for protection from breakage, with a lovely note enclosed. Items were reasonably priced & were received well by friend as a gift. Transport took a littl... See more

Company replied

Rated 5 out of 5 stars

My order arrived very quickly and all items were exactly as described. I absolutely love my four Hamptons coffee/tea mugs, they’re gorgeous, so well made, beautifully balanced and just the right size... See more

Company replied

Company details

  1. Home Goods Store
  2. Decoration and Interior Design Store
  3. Gift Shop

Written by the company

Inspired by the love of country life, maisie & clare endeavors to bring you a collection of homewares and home decor items that are relaxed, stylish, and affordable. Homewares that fit into cosy corners, entertaining & productive kitchens and outdoor gardens allowing you to create the home you desire and love, or to find a gift that you would be delighted to give. We operate solely online and are based on the Mornington Peninsula, Victoria. Standard shipping on orders is $9.95 Aust Wide with free shipping on all orders over $150.


Contact info

3.1

Average

TrustScore 3 out of 5

198 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.1

All reviews

(198)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered my beautiful canisters ordering…

Ordered my beautiful canisters ordering was easy, delivery was quick and the product is amazing, love love love them. Thank you Maisie and Clare, definately shop here again

June 21, 2022
Unprompted review
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Reply from Maisie & Clare

Thank you Kristine for both of your reviews with us :)

Rated 5 out of 5 stars

Fabulous

The products are always beautiful and I love getting stuff from you guys.

June 14, 2022
Maisie & Clare logo

Reply from Maisie & Clare

Thank you so much Mandy :)

Rated 5 out of 5 stars

Happy Purchase

What a pretty set. Will look adorable in the pantry - on show.

June 9, 2022
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Reply from Maisie & Clare

Thank you & so happy that you like your baking set x

Rated 5 out of 5 stars

Great Product and Service

Such an easy and courteous purchase. My apron just arrived and I LOVE IT. Very well made, good fit, stylish and lovely print. Thanks!

May 30, 2022
Unprompted review
Maisie & Clare logo

Reply from Maisie & Clare

Thank you! So glad you're loving your new apron xx

Rated 3 out of 5 stars

They haven't arrived yet unfortunately

They haven't arrived yet unfortunately.
Regards Laraine Fullerton

May 23, 2022
Maisie & Clare logo

Reply from Maisie & Clare

Hi Laraine,

I've just looked into your order and the tracking says that your order should've arrived this morning around 10:30am. If this is not the case, can you please reach out to us at hello@maisieandclare.com.au

I'll also send you a follow up email tomorrow morning to double check you've received your order. Thank you! xx

Rated 5 out of 5 stars

Great stuff

Ordering was easy delivery prompt and items noughts and crossed and little white dot jug were exactly how they were portrayed and so so cute.

May 19, 2022
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Reply from Maisie & Clare

Thank you Narelle xx

Rated 3 out of 5 stars

Really pretty jug

Really pretty jug, however I would not have selected this particular jug if I was buying it myself. Although I love the rustic french nature of the jug,
it has some imperfections in positions that make the item look like a second quality prod ct.
That too would be ok if the price reflected the quality of the one I received.

May 17, 2022
Maisie & Clare logo

Reply from Maisie & Clare

Thank you for your review Donna. We're sorry that you aren't 100% happy with your purchase.

This particular Fleur De Lys jug can have some imperfections associated with the glazing process which is mentioned on the product page. The level of imperfection is unique to each jug and can vary - Feel free to send us an email directly to hello@maisieandclare.com.au to discuss further and to send us photos of the imperfections so we can come to a resolution for you.

Thank you xx

Rated 4 out of 5 stars

Received order very promptly & well…

Received order very promptly & well packed.Did miss the thank you card
previously sent with past orders.Always thought it was a lovely touch to be thanked to be supporting a small business 😃

May 17, 2022
Maisie & Clare logo

Reply from Maisie & Clare

Thank you for the review Barbara! We certainly still do the thank you cards with a handwritten note where possible. Unfortunately we did have a brief period of time, about a week or so, where we ran out of the old thank you cards and were waiting on delivery of our new design. Hopefully on any future orders you'll receive one of these from us xx

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