Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more
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Review summary
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Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
Company replied
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more
Company replied
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more
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Company details
Written by the company
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great experience with customer care…
Great experience with customer care team - big thank you to Carmela for being amazing and very helpful. Products are beautify designed.
January 23, 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Alyona,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our Client Services Specialist team was able to support you, and we’ll be sure to pass your lovely feedback on to Carmela.
We appreciate your support and are pleased you’re enjoying the design of our pieces. Thank you again for choosing MAISON de SABRÉ.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
phone case
Recently bought a phone case. Their website shows an amazing emerald green colour but I’m real life it’s a dull green with poor material quality, I’m not sure whether it a genuine leather as it’s very dry smells like glue. Very disappointing.
January 23, 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Kate,
Thank you for taking the time to share your feedback. We’re sorry to hear that the phone case didn’t meet your expectations, particularly around the colour and overall feel. We understand how disappointing this can be, and we appreciate you bringing this to our attention.
We’d like to clarify that our phone cases are made from genuine leather. As a natural material, leather can vary slightly in texture, scent, and tone, and it will naturally soften and develop character with use over time. That said, we take any concerns around quality and finish seriously, and your feedback has been shared with our team for review.
One of our Client Service Specialists has already reached out to you directly so we can look into this further and help resolve the issue.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
I have a Louis Vuitton tote bag which I…
I have a Louis Vuitton tote bag which I find it inconvenient for travelling especially with suitcases in tow and wanted a backpack and accidentally came across this brand. I like the design and decided to take it on my South America and Antartic cruise.
It passed by flying colour even under drizzling rain.
January 15, 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Lambert,
Thank you for sharing such a wonderful review. It’s a pleasure to hear that our backpack supported you so well on your travels, from South America all the way to Antarctica.
We’re glad it made travelling with luggage easier and held its colour and quality even in drizzling rain. Creating pieces that combine thoughtful design, durability, and comfort for real journeys is always our focus.
Thank you for choosing MAISON de SABRÉ and for taking the time to share your experience. We hope it continues to serve you beautifully on many more adventures ahead.
Warm regards,
The MAISON de SABRÉ Team
Great customer support
Really appreciated the great customer support provided by Carmela
January 6, 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Alexandra,
Thank you for sharing this with us. We’re pleased to hear that Carmela was able to support you, and we appreciate you taking the time to leave such kind feedback.
Thank you for choosing MAISON de SABRÉ. If there’s ever anything we can assist with in the future, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
If I could rate at 0 stars I would
1/25/2026- update- the company did reach out to me to address my concerns and I shipped the bag back to Australia about a week ago. I am now waiting on a refund because I did have to replace their bag. This time I went with a timeless designer with brand power, longevity and of course, functionality.
If I could rate at 0 stars I would. The name sounds sexy, edgy, but this bag is poor quality and I regret making the purchase. First, it takes forever to receive the bag. It took almost a month after I made the purchase to receive it. It arrives boxed pretty and I was so excited once I got it. However, I haven't even had mine for 6 months and it already started creasing. When I contacted customer service, they turn the interaction into a pen pal one and gaslight you into thinking its your fault the bag has issues. They are not good with standing by their product or so called warranty, so I definitely don't recommend. I like to give new products a try, but sometimes it might be better to go with a designer who has been in business much longer and not waste time or effort on some of these new designs with cheap material and costly sticker prices. I don't mind paying for a good product, but I can't stand a high price tag for a cheap design then the company tries to make it my fault the bag has issues.
January 8, 2026
Unprompted review
Reply from MAISON de SABRÉ
Dear Thea,
Thank you for taking the time to share this and we're sorry for this experience. That is not the standard we hold ourselves to at MAISON de SABRÉ
Our team has already reached out to you directly so we can review your concerns in detail and address them with care. We take feedback around product quality, delivery timelines, and service interactions seriously, and we want the opportunity to look into this properly.
We appreciate the chance to follow up with you directly and work toward a resolution. If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I purchased the hello kitty charm
I purchased the hello kitty charm. It was super cute, I had to get another one as a gift! =)
December 11, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Liz,
Thank you so much for taking the time to share this with us. We’re delighted to hear when something we’ve created finds its way into both personal moments and thoughtful gifts.
Thank you for choosing MAISON de SABRÉ. We appreciate your support and hope it brings a smile each time it’s used. If there’s ever anything you need, we’re always here.
Warm regards,
The MAISON de SABRÉ Team
Love my Pomegranate red BUT
Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
December 30, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Jane,
Thank you for bringing this to our attention. We understand the expectation for consistency across pieces in the same colourway, and we’re sorry this didn’t feel quite right.
We appreciate you taking the time to share your feedback, and we’re committed to looking into this further. One of our team members will be reaching out shortly to assist you.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Carmela client service specialist was…
Carmela client service specialist was very helpful. I was having issues placing my order and we were able to resolve this issue through email.
December 26, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Karla,
Thank you for taking the time to share this. We’re glad to hear that Carmela was able to step in and support you through the ordering process.
Thank you for choosing MAISON de SABRÉ. If you need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I ordered a gift for Christmas back in…
I ordered a gift for Christmas back in November and paid extra for “2 day” shipping. I’ve had the same experience as Julia Veensalu above. I was given a DHL tracking code but DHL never received the package. After chasing Maison De Sabre looking for gift, they claim to have sent a second package which has also not been delivered.
December 23, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Marc,
We're sorry for this experience, especially given the timing and the expectations around a Christmas gift. This is not the level of service we aim to deliver.
One of our Client Service Specialists has already been in touch with you directly and is actively working to resolve this matter. We’re taking this seriously and want to ensure the outcome is handled with care.
We appreciate you taking the time to share your feedback, and we look forward to resolving this.
Warm regards,
The MAISON de SABRÉ Team
I bought the Medium flap bag as a gift…
I bought the Medium flap bag as a gift for my mom this holiday and she loves it! The quality and craftsmanship are beautiful. Such a perfect timeless gift!
December 19, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Lara,
Thank you for sharing this with us. It’s wonderful to hear your mom loves her Medium Flap Bag.
Being chosen as a holiday gift makes it all the more special, and we’re glad the quality and craftsmanship stood out. Creating timeless pieces that feel considered and enduring is at the heart of what we do at MAISON de SABRÉ.
Thank you for choosing MAISON de SABRÉ and for taking the time to leave such a kind review.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Poor customer service and no refund in sight
Poor customer service with a no-can-do attitude. I am still waiting for a refund for a bag I never received. I have been relentlessly chasing them, but their customer service is now ignoring me.
November 25, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Tunde,
Thank you for taking the time to share this. We're sorry for the experience you’ve described. This is not the standard we hold ourselves to at MAISON de SABRÉ.
We want to clarify that our team has already reached out to you directly to work toward resolving this. We also understand how the delay in our response added to your frustration. This isn’t reflective of the level of care we aim to deliver.
Our team has been thoughtfully working through messages to ensure each one receives the attention it deserves, and we appreciate your patience while we reached yours. We’re committed to closing this out properly and ensuring you have clear next steps.
We deeply value your trust in MAISON de SABRÉ, and while this experience has fallen short, we’re focused on making it right.
Warm regards,
The MAISON de SABRÉ Team
Top notch customer service
Top notch customer service! They helped me correct my own mistake that I made with my order. Without hesitation and with great communication they made it right. Great to work with and wonderful quality items!
November 30, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear SH,
Thank you for such a kind note. We're glad we could help resolve things quickly and that the experience felt clear and supportive throughout.
It’s wonderful to hear you’re enjoying the quality of your pieces. We deeply value your trust in MAISON de SABRÉ, and we appreciate you taking the time to share your experience.
If you need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
The phone case I ordered arrived misshapen but was otherwise lovely. Good quality leather and great color. Customer service immediately sorted the issue when I reached out and are providing a new case. Excellent service. Recommend, 10/10
December 17, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Caroline,
Thank you for taking the time to share your experience. We’re pleased to hear you loved the leather and colour, and that our team was able to step in promptly and take care of this for you.
Our craftsmanship is held to a high standard, and when something arrives less than perfect, it’s important to us that it’s handled with care and without delay. We’re glad a new case is already on its way and that the process felt smooth and reassuring.
Thank you for choosing MAISON de SABRÉ. We deeply value your trust, and if you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I loved my phone case but after 8…
Update - Carmela is doing everything she can to rectify the issue I had with my case, I really appreciate that. More soon.
I loved my phone case but after 8 months it looks ready for the bin. Disappointing quality.
December 16, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Ali,
Thank you for sharing your experience with us. We’re sorry to hear that your phone case didn’t hold up as expected, and we understand how disappointing that must feel after enjoying it initially.
This certainly isn’t the standard we aim for at MAISON de SABRÉ. One of our Client Services Specialists will be reaching out to you directly to better understand what happened and to explore how we can make this right.
We appreciate you taking the time to share your feedback, and we look forward to connecting with you soon.
Warm regards,
The MAISON de SABRÉ Team
I recently had the opportunity to use a…
I recently had the opportunity to use a product from MAISON de SABRÉ, and I am thoroughly impressed with both its craftsmanship and premium feel. The material is high-quality, smooth to the touch, and clearly made to last. The stitching and detailing are clean and precise, showcasing excellent workmanship.
The design is minimalist yet sophisticated, making it suitable for both personal and professional use. Functionality is also well thought out—the product is easy to carry, comfortable to use, and offers great protection for everyday wear and tear.
December 9, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Kent,
Thank you for such a considered and generous review. We’re glad the craftsmanship, materials, and design stood out to you.
We put a lot of care into the details you mentioned, from the stitching to the balance between function and refinement, so it’s especially rewarding to know the piece fits seamlessly into both everyday and professional use.
We appreciate you taking the time to share your experience, and we hope your MAISON de SABRÉ piece continues to be enjoyed for a long time to come.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Sorry but for me this company is a…
Sorry but for me this company is a scam.
I haven’t received my order for 2 weeks although I paid for DHL express. Means- the store hasn’t dispatched the parcel.
I asked for my money back and nothing…..silence….so I informed my bank about the fraud
November 27, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Ola,
We’re sorry to hear about your experience. Waiting without an update can be frustrating, and we understand how the delay in our response added to that. This isn’t reflective of the level of care we aim to deliver.
Our team has been thoughtfully working through messages to ensure each one receives the attention it deserves, and we appreciate your patience while we reached yours.
If you’re able to send us a quick message again with your request, we’ll prioritise it so we can resolve this for you as soon as possible.
Thank you for your understanding and for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
This Company Cares
This company truly cares about its customers.
I purchased a bag over two years ago - a gorgeous little Small Soft Tote - which I have enjoyed using over that time. The bag is masterfully constructed with quality leather and has held up well with use. Maison de SABRÉ clearly thinks through the design of their bags. It’s such a perfect size to transition from day to night and holds everything you could need - and with pockets!
Unfortunately, after all this time, I noticed a small issue with the handle and contacted Maison to see if it might be possible to get it repaired, as it was out of warranty.
I dealt with Carmela, who was very lovely and patient and attentive throughout the whole process. Her service was top tier.
She passed on my inquiry to the product team, and stayed in touch with me throughout to update.
While the company does not offer repairs, they granted me a one time goodwill replacement, despite the bag being out of warranty, simply because they wanted me to be able to keep enjoying my purchase.
I cannot state enough how appreciative I was of that. As I said, it’s clear this company cares about their customers.
Given how highly I think of my bag and the amazing service I received from Carmela - I would absolutely recommend this company to anyone wanting to make a quality purchase. Not only are the goods beautifully designed and well manufactured, but the company stands behind their merchandise and the customer service is exemplary. I have nothing but good things to say about them. And a huge shoutout to Carmela!!
December 2, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear S.,
We’re grateful you took a moment to share your experience with us. It’s lovely to know your Small Soft Tote has been part of your days for so long.
We’re also pleased to hear how well Carmela supported you throughout your enquiry. She puts genuine care into every interaction, and we’ll make sure she sees your message.
Your feedback helps us keep refining what we do, both in our craft and in the way we look after our customers. Thank you for choosing MAISON de SABRÉ and for putting your trust in us.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Such an amazing experience with this…
Such an amazing experience with this brand!! Everything is just top notch including the client service team ( a huge shoutout to Carmela )!!
November 13, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Elen,
Your message truly brightened our day. It’s wonderful to hear that your experience with MAISON de SABRÉ felt so seamless and thoughtful. Knowing that our client service team, and Carmela in particular, brought something meaningful to your experience means more than you know.
Thank you for choosing MAISON de SABRÉ. We deeply value your trust in our brand.
Warm regards,
The MAISON de SABRÉ Team
Good quality + customer service
I’ve bought several of their phone cases for myself, my mom, and my besties, and we all love them! The quality is top-notch and the colors are even prettier in person. I also got their bucket bag and zip wallet, and they’re both beautifully made.
On my last order, I initially got the leather case for the iPhone 17 Pro but decided to switch since I didn’t end up getting that phone. Carmela from customer service helped me sort it out quickly and smoothly. Shipping was fast, and the whole experience was excellent. Highly recommend! 👍
October 8, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Mich,
Thank you for sharing your kind words. We’re pleased to hear that you, your mom, and your friends are loving your MAISON de SABRÉ pieces. Each piece is crafted with care to bring refined elegance into everyday moments, and it’s wonderful to know they’ve become such meaningful favourites.
We’re also delighted to hear Carmela was able to assist you with such care. Our team takes great pride in creating experiences as exceptional as our products.
Thank you for choosing MAISON de SABRÉ. We look forward to crafting more pieces you’ll love.
Warm regards,
The MAISON de SABRÉ Team
I love the phone cases from this…
I love the phone cases from this company. The quality and durability is amazing!
I had my case for my iPhone 14pro for 2 years and have recently just upgraded to a new case. There was a small issue with the fit, but was immediately corrected and a new case sent free of charge to me the week later. The client services team are amazing and incredibly clear, concise and respond quickly.
I can’t recommend this brand and product more
October 1, 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Hana,
Thank you for taking the time to share such lovely feedback. We’re truly delighted to hear that you’ve been enjoying your MAISON de SABRÉ pieces over the years, and that our team could assist you so promptly with your new upgrade.
Each piece is crafted with care to embody refined elegance and longevity, so it’s wonderful to know this shines through in your experience.
We deeply value your continued trust in MAISON de SABRÉ and sincerely appreciate your support.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
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