MAISON de SABRÉ Reviews 

1,397
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the genuine leather feels remarkably durable, premium, and beautifully crafted for everyday use and travel. People also truly appreciate the extremely supportive customer service team, mentioning kind staff members who resolve ordering issues smoothly and answer questions very quickly. However, some people mentioned experiencing frustrating delivery delays, unexpectedly long waiting times for their packages, and very slow shipping updates from carriers. A few other people also felt that customer support could be completely unhelpful when dealing with complicated product returns or missing store credits.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful craftsmanship and soft,... See more

Quality

Consumers find quality to be positive, highlighting top-notch craftsmanship, luxurious leather, and... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful support... See more

Order

Customers consistently note ambiguous experiences with order processing, marked by sharp contrasts in service... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some experiencing surprisingly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more

Company replied

Rated 4 out of 5 stars

Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩

Company replied

Rated 5 out of 5 stars

I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more

Company replied

Rated 5 out of 5 stars

I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(1,397)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality products and customer service

MAISON de SABRÉ products are made with such high quality leather, and with such great designs. Their customer service representatives are also so incredibly helpful! Would recommend this company and will continue to purchase their products.

March 11, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Alyssa,

Your kind words mean the world to us—thank you! At MAISON de SABRÉ, we pour our heart into every design, ensuring the finest craftsmanship and timeless elegance. Knowing that both our products and service have made an impression on you is truly rewarding.

We can’t wait to be part of your next journey. If you ever need assistance, we’re always here to help!

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

My soft tote is fantastic

My soft tote is fantastic! Great quality leather, neat stitching and super durable. It's spacious enough for all my essentials and even looks more amazing with the charms. I got compliments from friends on its sleek design. Totally worth it!

February 3, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Dear Amethyst,

Thank you for your kind words! We’re absolutely delighted to hear that your Soft Tote has become an essential part of your collection. At MAISON de SABRÉ, we take pride in creating pieces that seamlessly blend luxury, durability, and timeless design—your compliments on the buttery-soft leather and impeccable craftsmanship mean the world to us.

It’s wonderful to know your tote is turning heads with its sleek design! If there’s anything else we can assist with, or if you’d like to style it further with our signature charms, we’d be more than happy to help.

Wishing you many more stylish moments with your tote!

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Stylish and Stunning Purchase!

Absolutely love my purchase from the Little Miss collection! Gorgeous design and great quality. Totally satisfied with it!

February 3, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Dear Sophie,

Thank you for your glowing review! We’re absolutely delighted that you adore your purchase from the Little Miss collection. Each design is crafted with a touch of playfulness and luxury, and knowing it has brought you such joy means the world to us.

Should you ever need any assistance or wish to add another exquisite piece to your collection, we’re always here to help. Enjoy your stunning purchase!

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Support That Delivers 👌

I got myself a nylon laptop bag. Feels solid so far, no issues with it. Shoutout to the support team. Fast replies and super helpful. Made everything so smooth.

January 30, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Dear Jake,

Thank you for your wonderful review! We’re thrilled to hear that your nylon laptop bag has exceeded expectations and that our team was able to provide the seamless support you deserve. At MAISON de SABRÉ, we take pride in crafting pieces that blend luxury with everyday practicality, and knowing it’s the perfect fit for you means the world to us.

If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here for you. Wishing you many stylish journeys ahead with your new bag!

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Nice design

My purchase arrived later than expected but support is responsive to my follow ups. The charms are great I like the colors and design. They looked great bunched up on my bag.

February 10, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Dear C. Jackson,

Thank you for sharing your experience with us! We truly appreciate your patience and are delighted to hear that our support team was able to assist you. It’s wonderful to know you’re loving the colors and design of your charms—they’re meant to add a touch of elegance to every moment.

If there’s anything else we can do for you, please don’t hesitate to reach out. Wishing you many more stylish adventures with your MAISON de SABRÉ pieces!

Warm regards,
MAISON de SABRÉ Team

Rated 1 out of 5 stars

Orders Never Arrived

I placed two orders with Maison de Sabre in mid-December 2024. It is now March 2025 and I have not received either order. The email response from the company was, essentially, a shrug and a "Contact US Customs." I very much regret my orders with this company. I order from international businesses frequently and have never had this problem.

UPDATE (3/26/25): After posting this review, Maison de Sabre graciously sent me replacements.

March 6, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Dear Tracy,

We sincerely apologize for the delay and any frustration this has caused. At MAISON de SABRÉ, we strive to ensure a seamless shopping experience, and we are truly sorry to hear this was not the case for you.

Our team is committed to resolving this for you as swiftly as possible. While international shipments can sometimes experience unexpected customs processing delays beyond our control, we understand how important it is to receive your order promptly. Rest assured, our Client Services team will be in contact with you within 24 hours to investigate further and provide a resolution.

Thank you for your patience and for bringing this to our attention. We appreciate your trust in us and are here to make this right.

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Stylish and practical card holder

I just got myself a leather card holder, and I’ve got to say, it’s a great pick. The leather feels really high-quality and sturdy, and the stitching is super neat. It’s compact enough to fit in any pocket but still holds all my cards with no problem. Plus, it’s got this simple but stylish look that works with anything. If you’re into well-made leather goods, this one’s definitely worth checking out!

February 27, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear David,

Thank you for your thoughtful review! We’re thrilled to hear that your MAISON de SABRÉ card holder has exceeded expectations in both design and craftsmanship. Every detail, from the premium leather to the meticulous stitching, is crafted to elevate your everyday essentials with timeless elegance.

If you ever need any assistance or are looking for your next piece to complement your collection, we’re always here to help. Enjoy your card holder—it’s a true statement of refined style!

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Great Bag

The sling bag quality is excellent and has a timeless design. Durable, stylish, and perfect for everyday use!

March 4, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Marion Jeffrey,

Thank you for your wonderful review! We’re delighted to hear that you’re loving your MAISON de SABRÉ sling bag. Its timeless design and durability truly make it a perfect companion for everyday use!

If there’s anything else we can assist you with, don’t hesitate to reach out.

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Maison de Sabre wallet

I recently purchased a wallet, and I couldn't be happier with my decision. I love the minimalist design of the Maison de Sabre wallet. It has a luxurious look that sets it apart from other wallets I've owned. And the variety of colors available allowed me to choose one that matches my style perfectly.

February 28, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Mel,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving your MAISON de SABRÉ wallet. The minimalist yet luxurious design is crafted to complement every style, and we’re delighted it’s the perfect match for you.

If there’s anything else we can assist with, or if you’re looking for your next statement piece, we’d love to help. Enjoy your wallet!

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Adorable Charms

The Mr. Men charms are very adorable! I contacted them regarding the dimensions and their CS rep was very helpful! I purchased one and very happy with it!

February 18, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Matt,

Thank you for your lovely feedback! We’re delighted to hear that you adore your Mr. Men charm and that our team was able to assist you along the way. Your satisfaction means everything to us!

If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to make your experience exceptional. Enjoy your charm!

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Faulty bag

I had a fault with my bag and Carmela was so friendly and understanding of my issue.
She worked with me to organise a replacement quickly. So efficient and professional.
Love my bag! Thank you 😊

February 26, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Stephanie,

Thank you for sharing your experience! We’re delighted that Carmela assisted you with such care and efficiency. At MAISON de SABRÉ, we take great pride in delivering impeccable service and ensuring every piece meets our highest standards.

We’re thrilled that you love your bag! Should you need further assistance or have any questions, we’re always here to help.

Enjoy your beautiful piece! ✨

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Love the charms and great customer service

Love my phone case and the AirPod keychains are too adorable! I could collect them all! They are so well made. Eyeing one of their beautiful bags next! Customer service is amazing! Too notch company!

February 25, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Ang,

Thank you so much for your kind words! We’re delighted you love your phone case and AirPods keychains—they are little treasures! It means the world to us to have you as part of the MAISON de SABRÉ family, and we can’t wait for you to experience one of our beautiful bags next.

Our team is always here to ensure you have an exceptional experience, and we truly appreciate your support. Looking forward to styling your next piece with you!

Warmest regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I LOVE the Mr Men Little Miss Collection

I LOVE the Mr Men Little Miss purse charm! I ordered Little Miss Bad, her personality fits mine. Very detailed and stitched to perfection. Not to mention very fast shipping. Im thrilled with it!

February 6, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Deb,

We’re thrilled to hear that you love your The SABRÉMOJI™ Little Miss Bad Charm—it sounds like the perfect match for you!

At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and knowing that you appreciate the artistry and fast shipping truly means the world to us. We deeply value your trust in MAISON de SABRÉ, and your feedback is incredibly valuable to us.

If there’s anything else we can assist with, please don’t hesitate to reach out—we're here to help! Thank you for being part of the MAISON de SABRÉ family, and we can’t wait to be a part of your next adventure!

Warm regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Topnotch quality

Topnotch quality. Loved my new wallet.

February 1, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Debbie,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love your new wallet. At MAISON de SABRÉ, every piece is crafted with passion and precision, and knowing that it resonates with you truly means the world to us.

Your support inspires us to continue creating timeless designs that elevate everyday moments. We hope your wallet becomes a cherished companion on all your adventures!

With appreciation,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

Very Helpful

Very helpful as my order was lost in the mail. They sent a new one.

January 27, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Hunter,

Thank you for your feedback!

At MAISON de SABRÉ, we believe that every experience should be seamless and elevated. While unexpected shipping issues can arise, we’re always here to ensure your order reaches you with the care and attention it deserves. We're delighted that we could assist in getting your piece to you.

Should you need anything in the future, don’t hesitate to reach out. We appreciate your support!

Best Regards,
MAISON de SABRÉ Team

Rated 5 out of 5 stars

I recently ordered a beautiful iPhone case in lapis blue

I recently ordered a beautiful iPhone case in Lapis Blue! I can't wait for it to arrive...
I made an error in my order and Ana helped straighten things out for me. She was fast to respond and kind in her communication and has a heart.

I highly recommend MAISON de SABRE´.

January 28, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Sharon,

Thank you for sharing your experience! The Lapis Blue iPhone case is a stunning choice, and we can't wait for you to receive it. We're so glad to hear that Ana was able to assist you with such care and efficiency—our team is always here to ensure your journey with MAISON de SABRÉ is seamless and exceptional.

We truly appreciate your recommendation and look forward to welcoming you back soon!

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Great quality product!

January 28, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Nicholas,

Thank you for your wonderful feedback! We’re delighted to hear that you love the quality of your piece. Every detail is designed with precision and craftsmanship to bring you an experience of luxury and functionality.

We look forward to seeing you again soon!

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

This is a great product!

This is a great product! A++ and highly recommended.

January 9, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Ruby-Anne,

Thank you for your glowing review! We’re absolutely thrilled that you love your product and truly appreciate your kind words.

Your recommendation inspires us to continue crafting exquisite pieces that seamlessly blend style and function. We can’t wait to have you back for your next MAISON de SABRÉ piece!

Wishing you many more moments of effortless luxury.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

its really a beautiful piece 😍

January 1, 2025
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Ana,

We’re so pleased to hear that you love your piece! Every detail is designed with craftsmanship and elegance in mind, ensuring that each item feels as special as the moment it arrives.

If you ever need assistance or are looking for your next perfect addition, we’re always here.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Zip tote

The zipped tote I got is very functional and spacious. I super love the quality.
Would buy another product soon.

January 25, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Thank you for your kind words, Netty!

We’re thrilled to hear that you love the quality and functionality of your zipped tote—every piece is thoughtfully designed to be both timeless and practical. Your appreciation means the world to us, and we can’t wait to welcome you back for your next piece.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,
The MAISON de SABRÉ Team

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