What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent!
Hadn’t heard of the company before but ordered 2 jellycats and a slyvanian family for Christmas gifts. Arrived very quickly exactly as expected - will be shopping here again :)
November 30, 2023
Unprompted review
Reply from Maison White ltd
Thanks so much for your lovely review :)
Efficient service and quick delivery
November 24, 2023
Reply from Maison White ltd
Thank you for leaving a great review
Gorgeous towels
Yet again another order placed and without fuss and within a few days of ordering, my item arrives via Royal Mail. Thank you for the lovely William Morris towels. Great delivery, easy and straight forward. I added a note to order and that note was on the package as requested. I recommend this company. 5 stars *****
November 9, 2023
Unprompted review
Reply from Maison White ltd
Hi Joanne
Thank you so much for your lovely review, it is much appreciated. The William Morris towels are stunning! Great choice! We hope we can be of service again :)
Best wishes
Maison White
Christmas decorations …
From start to finish everyone I spoke to was so helpful . I recieved my items quickly , well packaged and tracked . Very happy with items and service received. Would recommend for sure 😊
November 2, 2023
Unprompted review
Reply from Maison White ltd
Thank you for your review Katherine, please to hear your decorations were well received, we hope your sisters love them all well :)
Best wishes
Maison White
Very happy with the service
Ordered a heart shaped red cushion as a birthday present. It’s made of soft velvet fabric material, the cushion is very soft and light, the red colour is gorgeous. It was packed well and delivery was trackable and fast. Overall I’m very happy with my purchase.
October 25, 2023
Reply from Maison White ltd
Thank you for leaving us a glowing review. We're glad to hear your experience was all positive
Thanks again
Maison White
Super happy with the service provided by Maison White
After reading the 1* reviews and their responses I was satisfied that they were meaningless and I decided to give Maison White a go and I'm really pleased I did. My first order was processed and sent out really quickly and when I contacted them as I thought they'd sent out the wrong size bear, I had a quick reply from Elise and we worked out I'd been sent the right size but it was just too small for what I needed (a big huggable teddy bear for the children I work with). Elise was great in showing me a picture of the bears to help me decide which was the best size and I was able to return the first bear for a full refund which was processed really quickly. My second order of the biggest bear was also processed really quickly and I'm really pleased with it. It's perfect for what I need. Super happy with the service provided by Maison White and I'd definitely recommend them and use them again.
September 25, 2023
Reply from Maison White ltd
Thanks for such a lovely review, we're glad we were able to help make sure you got the right bear
Best wishes
Elise
Purchased orla keily curtains
Purchased orla keily curtains. Great price. Fast delivery. Good packaging. Highly recommend
October 14, 2023
Unprompted review
Reply from Maison White ltd
Thank you for the 5* review, we're pleased to hear everything went well
Best wishes
Maison White
Reply from Maison White ltd
Thank you so much for the 5* review! we're glad to hear you're happy with the service
Many thanks
Maison White
Excellent quick delivery
September 25, 2023
Reply from Maison White ltd
Thank you for the 5* review we're glad to hear all went well
Best Wishes
Maison White
Reply from Maison White ltd
Thank you for the 5*'s we're glad to hear the service, ordering and delivery was ups to scratch :)
Best Wishes
Maison White
Promptly received
September 25, 2023
Reply from Maison White ltd
Thank you for the 5* review, it is much appreciated
Best Wishes
Maison White
Reply from Maison White ltd
Thanks you for the 5* review we're glad to hear all went well
Best Wishes
Maison White
I bought 4 pairs of Orla kiely…
I bought 4 pairs of Orla kiely curtains.
I’m so pleased with them great price, fast shipping.
Would recommend!!!
September 25, 2023
Reply from Maison White ltd
Thank you for a great review Maria :) we're pleased we could offer you this great product and that Royal Mail delivered so quickly!
Best Wishes
Maison White
Reply from Maison White ltd
Thank you for your review, we're glad to see the dcuk gift you ordered was delivered in a speedy fashion, we hope the recipient loves their new duck.
Best Wishes
Maison White
I give 100% for the quick response to…
I give 100% for the quick response to my order. Delivery was here within a week, nicely packed. I would certainly use this company again
September 25, 2023
Reply from Maison White ltd
Thank you so much for the positive feedback, we're pleased to see a 100% We look forward to seeing you shopping with us again
Best Wishes
Maison White
Delivered on time and in good…
Delivered on time and in good condition, very pleased as it is a present
September 25, 2023
Reply from Maison White ltd
Thank you for taking the time to leave us a glowing review! its is much appreciated. We hope the recipient loves their gift!
Best Wishes
Maison White
Reply from Maison White ltd
Thank you for leaving us a glowing review Ethan, it is much appreciated
We hope to see you shopping with us again
Maison White
Reply from Maison White ltd
Thank you for leaving us great review, we're glad to hear our service was seamless :)
Many thanks
Maison White
Orla Kiely curtains
I was most impressed with how efficiently you dealt with my order, from start to finish. I would definitely recommend you to my friends
August 25, 2023
Reply from Maison White ltd
Thank you for leaving us a review Janis, we hope you love your new purchase. And we really appreciate that you would recommend us to your friends <3
Best wishes
Maison White
Good experience
Easy, quick delivery, my daughter was very happy with her gift. Would use again
August 24, 2023
Reply from Maison White ltd
Thank you for leaving us a lovely review, we're glad to hear your daughter was happy with her gift.
Many thanks
Maison White
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