Maitrip Reviews 67

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting their efforts to go above and beyond. People frequently commend the excellent customer service, noting prompt responses, clear communication, and a stress-free booking process. Reviewers are particularly impressed with the efficiency and ease of the service, with many appreciating the quick response times and the smooth handling of their travel arrangements. The booking process is described as straightforward and well-organized, leading to a positive overall experience for consumers.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

Service

Users describe positive interactions with service, highlighting its ease, efficiency, and reliability. Many... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the ease and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I bought ticket from Mai Travel. I really appreciate customer service from Miss Irum shah. Very quick response and excellent communication. She really assist me and give very convenient tra... See more

Company replied

Rated 5 out of 5 stars

It’s rare to find someone who genuinely cares about delivering good service, and Upendra’s dedication truly stands out. Because of his support, I feel confident and comfortable booking with My Trip ag... See more

Company replied

Rated 5 out of 5 stars

Recently I booked air tickets for my parents I attended by Lipika she handled all the process very professionally and offered me many pocket friendly deals accordingly my needs. I recommend everyone... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Devanti and Sree from Maitrip! Devanti helped us find the most suitable tickets for our needs and truly went the extra mile with her exceptional service. Sree pro... See more

Company replied


Company details

  1. Travel Agency

About Maitrip

Written by the company

MaiTrip was established with a passion to help travellers find the best choices for their dream holidays or for visiting friends and family, whether within Aotearoa New Zealand or overseas.

Our experienced team will guide you from the start of your journey until your return. It doesn't stop there — we welcome your feedback so we can continually improve our products and services and serve you better.

There are many ways to book a getaway. Our expert travel agents search for the best offers and make recommendations tailored to your preferences, treating every booking as if they were travelling themselves. Many of our agents have been there, done that, so creating a customised itinerary—or booking a single flight to your chosen destination—is effortless.

Whether it’s peak or off-peak season, year-round we are here for you and with you on the journey. We promise to make your trip memorable and to bring a smile to your face — because at MaiTrip we sell a bundle of happiness.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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Rated 5 out of 5 stars

Customer service is really up to…standard

Customer service is really up to standard. MR Pritam was very professional in guiding me through the process of booking my flight ticket. Very helpful n supportive. I would recommend this tour company for everyone.

March 6, 2026
Unprompted review
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Reply from Maitrip

We’re very grateful for your positive feedback. It means a lot to our team at MaiTrip. We look forward to helping you with your travel plans again soon.

Rated 5 out of 5 stars

Very good experience

Very good experience - superb arrangements were made during our Rajasthan trip. They were available whenever we needed them.

February 24, 2026
Unprompted review
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Reply from Maitrip

Thank you for sharing your experience. We’re happy to hear you had a smooth and pleasant experience with MaiTrip.

Rated 5 out of 5 stars

Excellent customer service

Lipika had given us an excellent service. She is very prompt, polite, very proactive and always eager to help. Her customer service skills are fantastic. I will give this organi
sation 10 out of 10.

February 24, 2026
Unprompted review
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Reply from Maitrip

Thank you for taking the time to leave such a wonderful review. We’re glad you had a great experience with MaiTrip.

Rated 5 out of 5 stars

Yash was fantastic to deal with

Yash was fantastic to deal with. He understands customer centricity and is a pleasant personality to deal with. He is courteous, professional and patient.

February 23, 2026
Unprompted review
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Reply from Maitrip

Thank you for your lovely feedback! We’re happy we could assist you and make your experience a good one.

Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my flight ticket
I had a great experience booking my ticket with Maitrip Travel. I would especially like to thank Devanti for their excellent service.
linitially checked prices with Maitrip randomly, and while the first quote was very good price I got.
They stayed in touch, kept track of the fares, and eventually offered me a much more reasonable price that I was happy with.
What truly stood out was their dedication and commitment. Even though it was late at night, they maintained clear and prompt communication and managed to secure my booking around midnight. I really appreciate them going the extra mile to ensure everything was confirmed smoothly. That level of customer service is rare and highly commendable.
I will definitely book my tickets with them again thankyou

February 20, 2026
Unprompted review
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Reply from Maitrip

Thank you so much for your review. We’re glad our team could help make everything easy and smooth for you.

Rated 5 out of 5 stars

Service

I’ve been in touch with Devanti and I must say she was absolutely amazing, very helpful and accommodating throughout the booking process. It was quite a bit of back and forth as I wasn’t sure which flights to book, but she remained patient until everything was finalised!
I’ll look at upgrading my seat to Business closer to check-in through her 🙂
Will definitely consider booking through you guys again 🙂

February 19, 2026
Unprompted review
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Reply from Maitrip

Your kind words mean a lot to us. Thank you for taking the time to share your experience.

Rated 4 out of 5 stars

I had a great experience booking my airline ticket

I had a great experience booking my ticket with Maitrip Travel. I would especially like to thank Lipika and Pritam for their excellent service.

I initially checked prices with Maitrip randomly, and while the first quote was higher than I expected, Lipika and Pritam were very proactive in following up with me regarding dates and pricing options. They stayed in touch, kept track of the fares, and eventually offered me a much more reasonable price that I was happy with.

What truly stood out was their dedication and commitment. Even though it was late at night, they maintained clear and prompt communication and managed to secure my booking around midnight. I really appreciate them going the extra mile to ensure everything was confirmed smoothly. That level of customer service is rare and highly commendable.

I will definitely book my tickets with them again in the future and will gladly recommend them to my family and friends.

February 18, 2026
Unprompted review
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Reply from Maitrip

Thank you for the fantastic review! We’re happy to know you had a great experience with MaiTrip.

Rated 4 out of 5 stars

I had a great experience with Lipika…

I had a great experience with Lipika from the Maitrip had a great experience with Lipika from the air travel customer service team. She was polite, patient, and handled my request efficiently. Her clear communication and helpful attitude made the process smooth and stress-free. Truly appreciated her

Lipika provided excellent customer service. She listened carefully, responded promptly, and resolved my issue with a positive and professional attitude. It’s reassuring to interact with someone so courteous and knowledgeable. Thank you for the great support!l customer service team. She was polite, patient, and handled my request efficiently. Her clear communication and helpful attitude made the process smooth and stress-free. Truly appreciated her support.

February 9, 2026
Unprompted review
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Reply from Maitrip

We’re so glad you found great value with us! Providing competitive fares without compromising service quality is our goal. Thank you for your trust and recommendation. We look forward to helping you with your future travel plans.

Rated 5 out of 5 stars

Excellent experience

First time I bought ticket from Mai Travel. I really appreciate customer service from Miss Irum shah. Very quick response and excellent communication. She really assist me and give very convenient travel option to home country Pakistan.

January 30, 2026
Unprompted review
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Reply from Maitrip

Thank you for recognizing our team’s efforts. We’re delighted that our staff could assist you professionally and efficiently. Customer satisfaction is our top priority at Maitrip, and your review truly means a lot to us.

Rated 5 out of 5 stars

They were really fast with their…

They were really fast with their replies and very efficient in proving me the ticketing information. I mainly got information from Lipika amd he was polite and quick. Thank u Mai Trip.

January 24, 2026
Unprompted review
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Reply from Maitrip

We sincerely appreciate your positive feedback! It’s wonderful to hear that your booking process was smooth and hassle-free. At Maitrip, we always aim to make travel planning easy and affordable. Thank you for trusting us — we’re always here for your next journey!

Rated 5 out of 5 stars

I have been using this company from beginning of last year …

I have been using this company from last year since I came to know them from a advertisement on Facebook then I contacted them and they did my ticket and whatever I asked they did for me in a good price there services are amazing but I’m only using one Mrs Devanti she is she is always on time in replying and answering my calls
Thank you Mrs Devanti for your services ❤️

February 5, 2025
Unprompted review
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Reply from Maitrip

Thank you so much for your kind words and for choosing Maitrip for your travel needs. We’re truly happy to know you had a great experience with our team. Your support motivates us to continue providing the best flight deals and customer service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent customer experience

I had an excellent experience with the customer consultants at Maitrip especially Lipika who assisted me with my travel booking. She was incredibly efficient, responsive, and completely on to it from start to finish. Everything was handled so smoothly that my booking and payment were completed within a single day. Her professionalism and attention to detail made the whole process stress-free. I truly appreciate her prompt support and would highly recommend her to anyone booking their travel through this company.

January 2, 2026
Unprompted review
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Reply from Maitrip

Thank you so much for your kind words and positive feedback! We’re delighted to know you had a great experience with MaiTrip. We look forward to assisting you with your future travel plans.

Rated 5 out of 5 stars

I had a positive experience with…

I had a positive experience with Maitrip recently with reasonable price and customer service .. special thanks to Yash who made a reservations for me .. he provided clear information and fast track process.. cheers team

January 5, 2026
Unprompted review
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Reply from Maitrip

We truly appreciate you taking the time to share your experience. Your support motivates our team to continue delivering reliable and affordable travel solutions. Thank you for choosing MaiTrip!

Rated 5 out of 5 stars

Supportive Maitrip team

Supportive Maitrip team, Especially Devanti from the Maitrip team who helped and make a customer experience journey smooth even in holidays time as well. Thanks Guys!!!

December 30, 2025
Unprompted review
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Reply from Maitrip

Thank you for the wonderful review! We’re glad our team could make your journey smooth and stress-free. We hope to serve you again very soon.

Rated 5 out of 5 stars

Thank you IRAM SHAH

Thank you IRAM SHAH
For Assisting

Cheers
Ashwin

December 23, 2025
Unprompted review
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Reply from Maitrip

Your positive feedback means a lot to us! At MaiTrip, customer satisfaction is our top priority, and we’re happy to know we met your expectations.

Rated 5 out of 5 stars

Excellent Customer service

Yashavant from Mai trip is very Helpful , friendly and assisted with all my Queries.

December 1, 2025
Unprompted review
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Reply from Maitrip

Thank you for trusting MaiTrip with your travel needs. We’re pleased to hear you had a pleasant experience and look forward to planning your next trip.

Rated 5 out of 5 stars

Anura

When contacted them one of staff member she name is lipika she gave to me good price and she gave to us good service. Also very easy to deal with them I am very happy there service specially thank to lipika

December 19, 2025
Unprompted review
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Reply from Maitrip

We’re grateful for your kind review! It’s always rewarding to hear that our services made a difference. Safe travels, and see you again soon.

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