Major Fitness Reviews 2,868

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and sturdiness of the products, often comparing them to commercial-grade equipment. Many appreciate the smooth operation of the machines and the versatility they offer for a comprehensive home gym experience. The delivery service is frequently praised for being timely and quick, with items arriving well-packaged and in good condition. People also find the assembly process straightforward, especially with helpful videos, contributing to a positive user experience. However, some customers experienced issues with customer service, citing slow responses, conflicting information, or difficulties in resolving problems like missing or incorrect parts. There were also occasional complaints about damaged packaging upon delivery, minor product defects like misaligned holes, or parts that felt cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, sturdy build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers reporting that their orders arrived... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising quick responses,... See more

User experience

People report positive experiences with user experience, highlighting the product's functionality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturd... See more

Company replied

Rated 5 out of 5 stars

The package came in a timely manner. All of the boxes were in great condition. Unpacking and assembly was straight forward. I'm glad that I upgraded to aluminum pulleys. The operation is very smooth;... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

I would like to start by saying I’m not…

I would like to start by saying I’m not sure the individual who wrote the instructions has put the B-52 pro together before. Step one was scattered amongst all the boxes so everything had to be open and laying out on the floor to get step one done. This is probably my chief complaint. Other than that. I’m very happy with the finish product and I would definitely recommend to a friend.

March 31, 2026
Rated 5 out of 5 stars

The equipment is top of the line

The equipment is top of the line. The customer service is top of the line. I had no problem putting my B52 smith machine together and it works better than advertised. Great company with great equipment.

April 15, 2026
Rated 5 out of 5 stars

I purchased the b52 EVO on 3/1 not…

I purchased the b52 EVO on 3/1 not knowing it was a pre order but when I reached out they let me know when to expect it and even pushed it up as soon as they could. It came in 1 coffin with everything which put my mind at ease not having to wait for any other shipments. The price was very fair and the assembly wasn't to difficult. The height was just perfect for my basement as I'm from the Midwest and want to be able to use it year round without having to deal with the cold in a detached garage. My ceiling was 83.5inchs and it barely fit. This machine is everything you could want in a home gym and well worth the price.

April 15, 2026
Rated 5 out of 5 stars

B52 Pro

I ordered the b52 pro for a major garage gym transformation and it's changed my life. Building it took hours and will need some assistance on certain parts but its well worth it. There might be minor issues with the Smith machine Barbell where one side hovers and the other side is locked in place but the Facebook group discusses this issue often and there's an easy fix to it. Other then that it's a smooth working machine and I don't regret my decision on purchasing. Also I ordered the blue and it's a cool color, highly recommend

April 15, 2026
Rated 4 out of 5 stars

B52 Pro

I purchased the B52 Pro after researching all
Other similar machine. It was easy to assemble after watching the videos due to a few flaws with the printed instructions. There was a few scratches on the uprights nothing crazy probably from shipping no big deal. The issue I had and the reason why I gave 4 stars is the smith bar on one side was too short and the slide on connector wouldn’t fit. I reached out to support and they responded with sending me a replacement. I’m still waiting on the replacement bar it’s been a week so far. Everything works as it should. Would be nice if they made the B52 pro in a 1:1 ratio or a way to make it 1:1. The B52 works as it should.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Customer service is what I consider subpar. No one answers phone nor returns calls. Emails are unanswered. It took nearly a month to have our matter resolved due to poor communication of Major Fitness customer service. The equipment we purchased for the Fire Dept is great! Delivery/shipping was excellent. However, someone should monitor the service dept.

March 31, 2026
Rated 3 out of 5 stars

When I receive my package adjustable…

When I receive my package adjustable bench for my F22 Pro rack packaging was damage. I noticed some quality control issues with my accessory to reach customer service unable to talk to no one I would like the things be better with product especially when send $200 to $300 or more so I don’t wanna feel like I regret forgetting the product it works, but I have a little concerns

March 19, 2026
Rated 5 out of 5 stars

Major Fitness is the team to trust!

I needed a lot of help with a piece of my equipment and Major Fitness went above and beyond in helping to resolve the issue!

It speaks volumes when a company puts in so much effort to help a customer to get them working out again and their products running at perfection.

I appreciate all the hard the team put in to help me and for keeping track of our progress and putting in so much effort for a team that’s hardworking and very busy helping customers!

You have ensured I will be a lifelong customer and will be upgrading my power rack next month!!

If your looking for the highest quality gym equipment, great investment value, and a team that’s hardworking cares? Major Fitness is that team to trust!

Please extend my gratitude to your entire team!

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome piece of equipment

Awesome piece of equipment
Great customer service
And communication as my shipment was a little delayed but they kept me informed throughout the entire process and answered questions I had in a timely manner. I definitely recommend Major Fitness and well be purchasing more items

April 10, 2026
Rated 4 out of 5 stars

Overallgood experience!

Overallgood experience!! disappointed in initial transaction that supposedly stated there was a two month delay in shipping the Gym. It was not prominently displayed anywhere on the site that I could find and I was sent a simple text with a picture, saying to expect shipment at a date almost 2 months later that should’ve been in big and bold, which would’ve not changed my decision by the gym, but would’ve had me had an alternative until the gym came in two months later and instead of anticipating it, it’s Delivery within a couple of weeks.

April 10, 2026
Rated 5 out of 5 stars

Experience was great

Experience was great, Quick response
Great troubleshooting steps to reach a problem solution. I appreciated the whole process. Thank you, I am very satisfied

April 9, 2026

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