Major Fitness Reviews 2,868

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and sturdiness of the products, often comparing them to commercial-grade equipment. Many appreciate the smooth operation of the machines and the versatility they offer for a comprehensive home gym experience. The delivery service is frequently praised for being timely and quick, with items arriving well-packaged and in good condition. People also find the assembly process straightforward, especially with helpful videos, contributing to a positive user experience. However, some customers experienced issues with customer service, citing slow responses, conflicting information, or difficulties in resolving problems like missing or incorrect parts. There were also occasional complaints about damaged packaging upon delivery, minor product defects like misaligned holes, or parts that felt cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, sturdy build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers reporting that their orders arrived... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising quick responses,... See more

User experience

People report positive experiences with user experience, highlighting the product's functionality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturd... See more

Company replied

Rated 5 out of 5 stars

The package came in a timely manner. All of the boxes were in great condition. Unpacking and assembly was straight forward. I'm glad that I upgraded to aluminum pulleys. The operation is very smooth;... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic home gym for a great price.

The order shipped in a timely manner and the setup for my F-22 Pro was a lot easier than expected. The videos made the assembly process a breeze and I was able put together in around 4 hours by myself without any issues. The rig is very sturdy and is the perfect height for my basement. Love the purchase and this has made me be able to cancel my gym membership because I have a great one now right at home. Being able to workout from home is not only convenient but it also significantly reduces the time that I’m away from my family by dealing with traffic, other people etc…Overall this is a net positive for me and I’m very happy with my purchase.

April 8, 2026
Rated 1 out of 5 stars

Quite disappointing experience

The overall experience has been far from smooth. Major Fitness operates with very limited direct customer support, but largely dependent on whether they respond to emails, which is frustrating.

I was choosing between a few different gym rack brands and reached out to Major Fitness for additional product details. After some back-and-forth, they finally confirmed that an “Adjustable Big Foot Plate” was included, which ultimately led me to choose the F35 Pro. This feature made the product slightly more competitive, despite it being significantly more expensive than alternatives given some specific considerations were involved too.

However, upon receiving the product, I found that the foot plate was not included. After multiple follow ups, the company eventually responded, attributing the issue to a “mistake by their operations department during editing”, but offered no solution, remedy, or compensation.

Based on this experience, I would strongly urge anyone considering their products to think carefully, especially if there are comparable alternatives available.

For reference, I purchased the F35 Pro model for A$2570!!

There are also several alternatives available at a much lower price point:

Cortex PR4 $759

Force USA MyRack SpaceSaver $724

ATX Folding Rack $859

And other foldable racks e.g Sumo / Attivo / Vulcan

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Adjustable bench

Bought an adjustable bench - PLT01. Was impressed with the design and build quality for the price. Would recommend to anyone looking for a quality bench at a reasonable price.

April 6, 2026
Rated 3 out of 5 stars

I have the F35

I have the F35. It’s a pretty good product. Unfortunately the cable lengths are too long and have a lot of slack. I have the cables set to the most extended hole on the machine and still have about an inch and a half. This leads to flimsy cables swinging around the machine. I reached out a few times and just kept getting the run around for the support team. It has almost everything dialed in, but the cables and lack of good customer service really make regret going with this brand.

April 7, 2026
Rated 5 out of 5 stars

F22 Pro is so worth it!

Very easy ordering process, and our F22 Pro arrived smoothly in 7 packages (no signature required). The installation video was very helpful, and every piece in the box is easily recognizable. My husband and I were able to assemble it without a hitch. The actual F22 Pro seems to be solid and of great quality. It has been excellent working out - 0 complaints, we love it!

April 3, 2026
Rated 4 out of 5 stars

Bought the F22 Pro (not standard)

Bought the F22 Pro (not standard). Really good starter rack and enough add-on accessories for it to become a proper longer term gym. 4-Stars is not bad but here's why: its not tall enough for me (I am 6-foot) and hanging pull-ups are just super awkward. Second, is that the 170-pound weights on the pulley - too little for 12-year old because actual weight is half that, meaning 85 pounds. They should just increase price and offer 140 pounds of weights. I had to buy extra weights, plates its a goof fix. Third and last, because of height the pull-down is super awkward (it is not high enough like a gym). I bought extensions that raise it 9-inch for pretty penny. This extension SHOULD be included in the kit (go ahead, raise the prices, I don't know too many 5'2 people that without it deem useful). Instructions were good enough (no words) but could be better (took me 6+ hours one-person with two rachets 14mm and 17mm). If you don't rachets, it will take you longer and you will question you life choices :)! Once built, its great. Enjoy get fit.

April 2, 2026
Rated 3 out of 5 stars

Pretty good overall

Pretty good overall. However I’m unable to use the top barbell hook to store it. The barbell won’t spin into place at the top. It spins in every spot but the top part.

March 27, 2026
Rated 3 out of 5 stars

Fancy equipment, not much guidance

Tried to ask questions before I ordered. Answers were difficult to understand. Almost like they weren’t written by someone that speaks English. I bought the equipment anyways. Assembly instructions very difficult to read. Theres no manual that shows how to use all of the exercises the machine does. The videos they have aren’t very informative. Big investment from me, not much guidance from them. Oh well. Live and learn.

April 3, 2026
Rated 1 out of 5 stars

I’m missing parts and have sent e mails…

I’m missing parts and have sent e mails and called at least 5 times and no response. No one ever picked up the phone, just voice mail through your customer support. I bought over $6000 dollars worth of equipment from you and this is how you treat customers. Will steer everyone away from you company

April 2, 2026

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