Major Fitness Reviews 2,868

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and sturdiness of the products, often comparing them to commercial-grade equipment. Many appreciate the smooth operation of the machines and the versatility they offer for a comprehensive home gym experience. The delivery service is frequently praised for being timely and quick, with items arriving well-packaged and in good condition. People also find the assembly process straightforward, especially with helpful videos, contributing to a positive user experience. However, some customers experienced issues with customer service, citing slow responses, conflicting information, or difficulties in resolving problems like missing or incorrect parts. There were also occasional complaints about damaged packaging upon delivery, minor product defects like misaligned holes, or parts that felt cheap.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, sturdy build, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality, sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers reporting that their orders arrived... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising quick responses,... See more

User experience

People report positive experiences with user experience, highlighting the product's functionality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 Smith Machines and several excessories from Major Fitness. One for my daughter and son-in-law and the other for my son. I myself have also used the equipment. The machines are sturd... See more

Company replied

Rated 5 out of 5 stars

The package came in a timely manner. All of the boxes were in great condition. Unpacking and assembly was straight forward. I'm glad that I upgraded to aluminum pulleys. The operation is very smooth;... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

First go with a home gym and loving it

First go with a home gym and loving it! My B52 is great, solid, practical with perfect footprint for my garage. Assembly took about a half a day, with a couple small errors on my part.
Overall very happy, and getting stronger!

April 2, 2026
Rated 5 out of 5 stars

Great equipment!

Although it took a while to get all the parts and pieces it was easy to put together. Makes a huge difference not having to leave the house to work out. Operates as good as the equipment at the gym.

March 31, 2026
Rated 2 out of 5 stars

The equipment is fantastic but…

The equipment is fantastic…once it’s received. In fact, customer support is as poor as the equipment is great; that being said, I would give the physical equipment a 10, but customer support needs a ton of work. There’s no one to communicate with via phone, emails are answered far and few in between, and responses are simply a bandaid indicating your shipment “has been expedited with the appropriate department”. I received a partial refund which I would have gladly traded for an update on the shipment I was told would be here in 3 weeks opposed to 2 months. A detailed response on my “batch” only came after I threatened to cancel my order which was very disappointing. To give credit however, the equipment itself is fantastic. Assembly was easy, directions were clear, and quality is top notch. Unfortunately, I would tag any future purchase as buyer beware strictly because of unclear lead times and no one to give clarity on when to actually expect their shipment. This type of purchase is far too pricy to not feel like it’s a scam, only to let out a sigh of relief and once it actually arrives.

April 1, 2026
Rated 3 out of 5 stars

leg extension and customer service

So the leg extension first ordered was a disappointment because it the seat was welded wrong. So contacted customer service absolute nightmare experience then comes the emails back and forth took over 24 hours for a reply. So from the time of buying it and using it was about 2 weeks not the best deal for spending over $400

April 1, 2026
Rated 5 out of 5 stars

Great Experience

Ordering was easy. Delivery happened quickly. Putting the machine together took a long time but the directions and instructions were very clear. So far, using the machine has been great. Its solid, smooth, and a great addition to my workout regimine.

March 30, 2026
Rated 5 out of 5 stars

Worth the Wait

The shipment time took a while (about 4 weeks), but it was worth it. This machine takes an entire gym and puts it in your home.

No fear of looking awkward starting out, or being unsure of what to do.

It's just you, your gym, and your goals.

March 31, 2026
Rated 1 out of 5 stars

Hey guys since you asked.

Hey guys, first of all I truly love my B52 pro workout machine. It functions great and for the price, I think the quality is up there. This is why I never gave anything a bad review. I truly love it and use it 6 days a week. It is life changing have so many workouts at home. My only problem is with the leg extension attachment. I spent nearly $400 on it and it is So awkward. There is really no good way to sit and it rolls up your shins. Honestly I often feel like I'm going to get hurt, (and I am in pretty good shape) every time I use it. It's just so awkward. If you have, not try it for yourself and see. I still need leg extensions in my workout so I am going to use it anyway and be careful but it is pretty bad for leg extensions. I hope this review only goes to you as I do not want to do anything to damage your reputation. Just felt I had to be honest. It feels like $400 that was not spent well. Sorry guys

March 30, 2026
Rated 4 out of 5 stars

Good product

Good product. Some of the weights came dinged up, which was disappointing and caused delays in assembly. Other than that it has been a great addition to my home gym

March 26, 2026
Rated 3 out of 5 stars

Overall a decent product

Overall, the experience and equipment purchased was decent. The equipment works well and meets expectations. Your free weights/plates are well made and easy to use. I feel for the value you pay, having parts of the system come scratches/blemishes shows a lack of quality control and disappointment on the consumers part. I was also shocked how the directions to build the system give zero descriptive detail and are poorly printed leaving the consumer guessing and using trial and error to build their Major Fitness system.

March 29, 2026
Rated 5 out of 5 stars

Great equipment and a great company

Great equipment and a great company! I started with a B52 and have been upgrading and adding equipment and accessories….everything I have purchased so far has been awesome! Just upgraded to the weight stack….that was a game changer for my workouts!!

March 30, 2026
Rated 5 out of 5 stars

Great overall experience with Major…

Great overall experience with Major Fitness. Call center was super helpful in putting my rack together and were extremely quick in resolving a small issue. Rack was easy to build and it works great!

March 26, 2026
Rated 1 out of 5 stars

Defective Bench Back

The bench back came defective. The base had punctured a hole in the side and back of the bench back piece. I reached out to customer support twice via their website (email). I never received a response. I paid good money for this bench. It should be perfect.

March 27, 2026

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